How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
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Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Claudette B.
Hi, I’m trying for three days now to return to finish my retirement benefits application however after logging in and selecting return to my application the screen goes blank. Saying the site is down. So what do I do next since this is too long?
Hal S.
I entered the code and am told it’s wrong
Sharon
The same thing happens to me. I enter the code I received & then I am told it is wrong. There is no option to get any help when this happens.
Joseph R.
I was told that SSA was going to reset my account, because of issues they could not figure out! All I had to do was sign into my account and fill in the information asked for. Well, that has not worked and I have tried 3 times to sign into my account and all the screen tells me is they are verifying my info with a spinning wheel that just sits and spins!!! What heck is this all about??? I want help and cannot find it anywhere!!
Jennifer M.
I have read and.i agree with you on the hej.nut.af.orjjweer8
Joe
login.gov has the wrong date of birth, this does not match true DOB with SSA records. ACCESS denied. Advise to make appt with local SSA office, but unable to access SSA account, DUH, what now?
Linda M.
I have Medi-Medi (Medicare and Medi-cal). Im trying to find out what my options are for choices of my Medicare Part D prescription plan, but it seems its going to be over 2 hours to hold on the phone to get that information. That concerns me because LAST time I had to call for different information, I wasn’t on hold long but was given all incorrect, outdated and not updated information which did NOT help and now I may have cancer of the mouth because I was told Medicare would pay for oral biopsies which Im finding out is NOT only wrong, but doctors names I was given weren’t in my area, extremely far away, and then did NOT take Medicare for biopsies. So my mouth ulcers have gone untreated and now I’m worried…
Linda H.
Unable to sign in/access my account. When I tried to sign in with my username and password, aa message came up that my sign in passcode had been sent to a phone number that is not mine. Worrisome and very concerning…
Edward L.
I followed the instructions for logging in to my account on line and it not only did not work, it suspended access. It was an absurd waste of time. Because account was established some time ago, following instructions, I used the email-password method, then I was redirected to use login.gov or id-me. Idme is another vendor taking taxpayer money and requiring ridiculous videos, I refuse to jump those hoops. login.gov was used, it referred me back to email log in, that was then third attempt and account suspended.
Kathleen D.
I can’t get into my account because it has the wrong phone number on it. If you try to call your on hold for hours. I have no transportation to get to a social security office. Why does it have to be so hard to get a benefit letter?
Maggy
Kathleen D,
I had exactly the same situation today in the same case with only this difference that I waited for two hours and gave up. It’s horrible that in such a simple matter you can’t reach someone or send an email.