How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Paul V.
I signed into my account and keep telling me something is wrong? My email is tampabaydog@gmail.com and it won’t take that email?
I am 76 and wife died several years ago but understand calculations changed and trying to get her SS. Thank you for help.
Paul Van Schaick
Jimmy R.
Please return me to MAIL notification . I cannot log on to my ss account.
Kylie M.
I have an account created for my parents, yet when I log in, it takes me to set up a new account every time. It’s like the site is not working. I tried to set up an account like it asked, and it tells me that I already have an account. It just takes me in circles.
Thanks,
Rupert A.
Having problems logging in to my account. I’m asked to enter an activation code that i haven’t received
Cristine K.
Hello-I have been unable to log into my account for days now. I put a ticket in and receive an email it’s resolved and I am unable to access my account. I call and wait on hold for over a half hour and am disconnected. Please help me.
S.S.
Hi, Cristine, Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:
· Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.
· Watch our 3-minute video for step-by-step instructions on how to make the transition.
· Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
· Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt.
We hope this helps.
Jean M.
My guess is this method of making contact with you also will not work. I got an email that said I have message at My Social Security AND THERE IS NO WAY TO GET TO MY SOCIAL SECURITY. All you systems totally fail.
Susan j.
Do I have to do this? I am over 80 years old.
Ida w.
I’m having trouble logging in to my account say my username is wrong but it’s not! All I wanna do is look at my account and see what I got paid in
S.S.
Hi, Ida, Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:
· Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.
· Watch our 3-minute video for step-by-step instructions on how to make the transition.
· Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
· Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt.
We hope this helps.
Kathleen
I’m trying to make an appointment with my local social security office. How can I do this online?
S.S.
Hi Kathleen. Thank you for reading our blog. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday to have one of our representatives schedule an appointment for you with your local office. You can also safely and conveniently conduct most of your business with us online. We hope this helps
MINGYU D.
I need a new set of login codes.
S.S.
Hi, Mingyu, Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:
· Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.
· Watch our 3-minute video for step-by-step instructions on how to make the transition.
· Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
· Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt.
We hope this helps.
Omar P.
I can not get a hold customer service, neither get a online appointment, your system is not friendly at all.