How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Selena E.
I can’t verifyy account as my phone number has changed
Mireine j.
mireinejoseph2@gmail.com
S.S.
Hi Selena. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
IVAN D.
This login.gov is terrible. I can login, but then it does not send me to Social Security, instead it just send me to a blank page.
The same happens when I use login.gov to access Myhealthevet, login.gov just send me to a blank page.
To make things worst, SS sends me email asking me to login, but the old login no longer works, they asked to use login.gov that DOES NOT work! and of course the email is a do not reply. I guess I will have to ignore emails from SS
S.S.
Hi, Ivan, Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:
· Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.
· Watch our 3-minute video for step-by-step instructions on how to make the transition.
· Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
· Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt.
We hope this helps.
pat
i, like everyone above, have had my account for11 years and now I cant login.
S.S.
Hi, Pat, Thanks for reading our blog. We’re sorry to hear you’re experiencing issues with transitioning your my Social Security account. If you still need help with the transition, you can:
· Contact the Login.gov help center or the ID.me help center if you have questions about your Login.gov or ID.me credential.
· Watch our 3-minute video for step-by-step instructions on how to make the transition.
· Visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
· Speak with a representative by calling our toll-free number at 1-800-772-1213, Monday through Friday, between 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt.
We hope this helps.
Ayyakkannu M.
I changed my telephone number in my profile. It shows my new tel. number.
But the pin generated by SSA is still going to my old number. please switch it to my current tel. number.
S.S.
Thank you for reading our blog, Ayyakkannu. We are sorry you are having difficulty receiving your code. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Fernando J.
I live in Spain. I have been offered 1000 times to change the way I log in to this page, but to switch to the new system I must update my phone number, which in Spain has more numbers than in the US, so I cannot enter my phone number and I cannot update the way I log in to the system. What can/should I do?
Fernando J Ferreira Teixeira XXX-XX-6909
S.S.
Hi Fernando. Thank you for reading our blog. Since you are living outside the U.S., you can also follow the instructions on our Service Around the World webpage. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Edna s.
I can not get into my account and my checks have been to short@@
Richard K.
Why not make things even more complicated? I already cant remember passwords. Now i have to remember whether i ever set up an account and where i have an account. Is it with gov.id or with id.me or still with mysocial?? And i suppose i should set up unique passwotd for all three. WHAT A MESS. I since i already signed up for electronic messages, now i can’t access them because i don’t remember which site i used. Who’s dumb, me or the government?
Randall D.
I am unable to sign into my account. When a click on the link “forgot password” the return is they can’t find my account, even with filling in my SS number.
Leslie
I haven’t been able to log in to this account since they did the upgrade. This website has been upgraded into an unusable mess. The code never sends or they need to verify me all over again and in the end they still want to send a code that never comes. lol I circulate the drain on here over and over. It’s crazy, wonder how much we paid the Govt IT dept for this?
Cristal C.
Yes correct I have the same problem. But in my case I got the username but is still doesn’t lead me I don’t know how to restart everything again
Sandra K.
I made the new log-in as directed. Went to access my account and it could not identify me. Tried repeatedly, Finally deleted the account, waited 24 hours and tried again. I have the new account, but still cannot access my social security. It says that it is not linked to my account. What do I do?
Grandison T.
No matter what I do I cannot sign in to my SSA ACCOUNT. I’ve had this account for (4) years,
& this SSA web site states that it has no record of my LOGIN.gov account!!!!
Irene A.
I have the same problem. I keep having to change login and password