How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
Comments
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Andrew B.
Since my password didn’t work, I requested for a reset of my password thru the mail and it took forever. And when it came it didn’t work. And the call center rep didn’t make no difference, they didn’t help me log back on. Is there another way to delete and recreate another account. I gone thru ID.Me and still didn’t work.
H Y.
I still don’t know I made an account or not.
Clint L.
I had created a login.gov account but when I use it to access my account it sends me to a new account page. When I complete all of the requested information it tells me I already have an account. How can I get out of this loop?
Joe E.
I’m totally lost on this
I got no help at all
Thanks for nothing
S.S.
Hello, Clint. Thank you for reading our blog. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Ann M.
Your login.id sucks big time. I agreed long ago to have all things electronic to retrieve verification letters, 1099s etc. Now I can’t even open those things online let alone print them. You have lousy programmers.
Beverly
My husband and I have one joint email address. Login ID will only connect to his account. I created my prior to 2021 and have tried to sign in with my user name and password. This brings me to another page that insists I create an account with Login ID… but it will not use my email because it says there is already one account associated with it. Online information says that you CAN use the same email, but perhaps that is incorrect. How can I create my own Login ID if my spouse and I have the same email.
Diane M.
I cannot be verified with login.gov. I reset my password but it doesn’t like my other information. Nothing has changed except my phone number. It was 218 821 1276 and now is 512 645 6652.
S.S.
Hello, Diane. Thank you for reading our blog. If you need help with transitioning your account, you can contact Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. Call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
S.S.
Hello, Beverly. Thanks for reading our blog. We understand your frustration. However, each person must set up their own Login.gov account with their own personal email address – not an email that you share with someone else. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Kent B.
have set up id me account and always sends me to page to set up a new one. Also have pin id set up and does the same. Wants me to take picture of license back and front. Have already done this. NOT impressed with how to access my social security information or VA information.
Why make it so hard for senior citizens. NOT HAPPY!!!
Carol H.
I did not save the complicated password you created for me. I don’t know what to do. Help!
Mary S.
Unable to create a login.gov account and have tried many many times. Not impressed!
Keith P.
I’m having exactly the same problem as Lorene W. I had created a login.gov account but when I use it to access my account it sends me to a new account page. When I complete all of the requested information it tells me I already have an account. How can I get out of this loop?
MarthaJean W.
I’ve been trying to make the changes you are requiring for my account. Going back to October, I think. My husband also tried to help me. No luck. My account is now locked up. I would like to speak with a person. Do you have a phone number?