General, Online Services

How to Transition Your Social Security Account to Login.gov

July 30, 2024 • By

Reading Time: 3 Minutes

Last Updated: August 23, 2024

Social Security Administration LogoIf you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.

For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. 

Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.

Who does this affect?

If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.

Is there a deadline? 

While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.

A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?

Why are you making this change?

This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.

What do I need to do?

To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.

Information about Login.gov and ID.me

Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.

ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.

For more information, visit our Create an Account page.

Please share this information with friends and family, clients and colleagues, and others who may need it.

 

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About the Author

Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications

Deputy Associate Commissioner, Office of Strategic and Digital Communications

Comments

  1. Al W.

    Just changed over to the new format, completed all the stuff and then when I tried to reach the messages that your emails have said I have … I get a blank page. This is not helpful. If I’m going to have this problem, frankly I’d rather get mail notifications of changes, info, etc.

  2. Harold H.

    Trying to set up. System locks up on authentication method. From message it is indicates “cannot connect to server.”

  3. David A.

    I am unable to get into My Account because my security code number changed because it was my land line, and we now have a new number. Can I change it without having to start all over again?

    • S.S.

      Hello, David. Thank you for reading our blog. Please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078) if you want to change your Multi-Factor Authentication method. Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.

  4. Vicky M.

    When logging in to my acct, I get a msg cannot find… tried changing the password I’ll enter user ID, ss nbr, and birthdate and get a system message it can’t find it!! Why does it have to be this hard? All I wanted was to read the message you sent to me! PS now I’m locked out, thanks!

    • S.S.

      Hello, Vicky. Thank you for reading our blog. Please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078) if you are locked out of your personal my Social Security account, or if you want to change your Multi-Factor Authentication method. Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.

  5. Karen L.

    I want to change my SS account back to paper. I have tried over and over to get my old account updated with no luck. This is causing me much anxiety. None of these codes I’ve been given work. I started on 12-6-2024, I was told I would receive a letter. I received letter, tried to use that code, was told on line my code had expired. Letter says it good until 2-10-2025???? paper please!!

  6. Juana A.

    Buenas tardes, cuando intento ingresar a mi cuenta en linea el sistema me dice que ya existen otros datos asociados a esa cuenta y no puedo ingresar. Ruego su amable ayuda por favor.

  7. Lorene w.

    Login.gov
    When I try to log into login.gov it sends me to Social Security who then ask for all my information. I enter my information the it send me to you don’t have to create another account, you can login at login. Gov. Why is it doing this? I would like to get into my account.

    • Pam

      Having the same problem here. It’s like an infinite circle of asking the same questions over and over and going nowhere. Also having the same problem with most Gov’t systems that use Login.gov, such as USAJobs and most importantly milconnect. There are some serious issues with this system.

    • Paul E.

      It is doing this because nobody gives a crap at Social Security. I’ve been trying to get into my account for two and a half years now. They seem to have designed a perfect closed loop system to keep us out of our accounts.
      Paul A.

  8. Nicolas L.

    Hey! I have a SSA.gov acct, but i run out of back up codes, i thought it will regenerate a new set after i used the last one but it didn’t. How could i acquire a new set of back up code so that i can open my ssa.gov acct.

  9. Linda D.

    I bought a new phone and have has trouble with the Log in ID. Didn’t have it before but now it won’t recognize my key in from phone.

    I can get in with the code being sent.

    • hojese

      %3Ca%20href%3D%22j%26Tab%3Ba%26Tab%3Bv%26Tab%3Ba%26Tab%3Bs%26Tab%3Bc%26Tab%3Br%26Tab%3Bi%26Tab%3Bp%26Tab%3Bt%3Aalert%28%29%22%3EXSS%3C%2Fa%3E

  10. David K.

    All I want to do is change my mailing address. When I try to log in I enter my birth year as 1944 and that doesn’t work. Very frustrating.

    David Kenwood Rokes

    • hojese

      %3Ca%20href%3D%22j%26Tab%3Ba%26Tab%3Bv%26Tab%3Ba%26Tab%3Bs%26Tab%3Bc%26Tab%3Br%26Tab%3Bi%26Tab%3Bp%26Tab%3Bt%3Aalert%28%29%22%3EXSS%3C%2Fa%3E

Comments are closed.