How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Martin B.
Recently got a new phone number and tried to log into SS through Login.gov. My authentication failed because of the new phone number and i had to create a new login.gov acct. Finally got SS recognized in the new Login.gov acct. and tried to log into SS. It fails to log me in indicating, in short, that my info has changed in Login .gov and sends me back there, resulting in an endless loop and no closer to being able to log in to SS.
S.S.
Hi Martin. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
william s.
problem with signing in …the phone number used by SS is that of my wifes, how to I change the mobile phone number to mine $$$$
Camille K.
How do I change my email account. My old account was compromised and am now using a new one. Old email was cfk131@aol.com
emil l.
I live in Austria. No place in your signon form for foreign country and phone number
S.S.
Hi, Emil. Thanks for reading our blog and for your question. People living abroad can now access their personal my Social Security account by registering and signing in with ID.me. If you don’t have an ID.me account, please select “Sign in with ID.me” to start the process. If you need more information about our services for our customers who live outside the U.S., please visit our Office of Earnings & International Operations webpage. We hope this helps.
Charles P.
I try to log in using my login.gov account; I enter my login and password and get the authentication code from my phone and enter it but it brings me right back to the login screen. It’s a continuous circle.
Jonathan B.
Been so long, I have forgotten my username & password, can I create
new one here,to use
Jonathan B.
Been so long, I have forgotten my username & password, can I create
new one here,to use
S.S.
Thank you for reading our blog, Jonathan. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-078). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Deborah D.
I tried to login to my social security and it says my info is not there?
The login info and password will not work
Please help
S.S.
Thank you for reading our blog, Deborah. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Abebe A.
After I sign in I get the message bellow,
We cannot process your request at this time. Please try again later.
If you need immediate assistance: please Contact us.
Can you let me now why.
roslyn k.
Hello,
I am still waiting for postal mail with the information needed to enable me to change my password or user name. It’s been weeks now and the form has not arrived.