How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Madelyn A.
What the heck with this new system???? I cannot log in! I have done everything it asked and keeps telling me my authorization code is not correct! Please help!
Leanne
What do I do to log into my account now?
William M.
I changed my phone number back in early November and when I try to log in it sends the code to my old number.I use a backup code to get in but now I am almost out of valid codes. I called about 4 times to get this fixed but all I get is that I need to call another number and I am tired of pushing button and talking to your machines all though they are more intelligent
than some of the people I have talked to.
Somebody need to change my damn number so I can log in I am not going to call again.
Dorothy T.
This system has denied me access several times and I have been using the same sign in info for years. Come on people, with all the money we pay can’t we get some usable, updated computer systems that actual work for the people.
Myra
I cannot log in. Texts me a code, but then keeps going back to the sign in with LOGIN.GOV page
Linda S.
I just read many comments of other users who could not access their accounts and it gave me peace of mind to know I am not the only one you have driven crazy. Before your new updated system I could access my account easily. Now it’s impossible to get authenticated. So after many tries you suspended my account for 24 hours. Just got another text message you have a new message for me. Tried again to access and it said unable to process try again later. Fat chance !!!!
Gerry C.
Wow, I’m relieved to know I’m not alone in this mess! I finally got a call-back after a 3 hour wait but my phone never rang and it went straight to voicemail. Tried again this morning with the same results. I’ll try again next year!
Lynn M.
AMEN!! SSA, pleeeaaze GET YOUR ACT TOGETHER!!!
Berry n.
terrible log in process horrible
Ernesto J.
I want to know why my payment is not yet received
Mary F.
My husband and I have had the same email account for many years. Your system only allows one of us to use the email. Now I have no way to access my SSA information! What is the resolution to this problem?
Richard
Same boat, these new electronic system are not worth the problems they are creating for older people. Can’t talk to anyone because you have 120 minute wait times. Feel sorry for the representatives taking our calls because nobody thought of these problems before they done this.
Bob J.
I’m in the same boat as many here are. Recieved a message on 11/30 that I had a new message. I cannot log in using my user name and password. I waited for a code however it never came.
I suppose I’ll keep trying everyday as the help line tells me the wait is 200 minutes.
Never have had a problem before.
JB
I seem to have same problem. When I and probably you signed up to use Login.gov a list of 10 code numbers were generated and should have been saved somewhere for future use. One of those code numbers is what you need SS isn’t going to send. But LOL even my doing that I still can’t log-in because of some other tech reason.
Steven B.
I need help please singhing up for my disability