How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
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Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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AMB
Same problem as others. Why can’t we access our accounts. I am logging on during business hours on a business day. I received message asking me to look at my account = yet, I can’t get in. What’s up with that??
Dwayne W.
I received an email that I had a new message concerning my SSA account. But when I try to log into my account it says I can’t have access to that information. What’s going on? I’ve never had a problem logging in before
Willa H.
I have made many attempts er his past week to long into my account. I have tried to reset my password. And I still cannot get in. It tells me to wait and try after 24 hours; which I have done twice. I called and the representative told me to call support at 844-875-6446 for help. And now I am not sure you will help me get signed in; since your recording states you cannot assist with password reset. This is extremely frustrating and poor service. I am on hold now and hope this gets resolved today.
Sabra D.
I am not able to get access. I receive the one time code to my phone. I enter it and then the screen returns right back to click on log in. And then no matter how many times I click on log in, nothing happens. Very upsetting.
Bob A.
Your text notification looks like a spearfish attack since sending links in text is THE WORST POSSIBLE RISK. Then it appears you chose to do this a half an hour before your website is scheduled to go offline your Federal website goes OFFLINE at least 30 Minutes before the posted closing time. COULD YOU POSSIBLY REMAIN OPERATIONAL DURING POSTED HOURS? Actually, you should be operational 24/7 like the rest of the internet manages to do successfully.
Deborah P.
Close to a year to a year and a half ago, my identity has been stolen. With that, it’s impossible for me to get my drivers license renewed because I cannot get my birth certificate. Also, that’s exactly the reason why I’m having my SSI check being mailed. I have begged for help but that always fails. Now my SSI Check didn’t come in Friday Nov. 29 th 2024. Nor have I yet to receive it. Once again… I can’t get help! Also, Direct Express flagged my account. I don’t know what else to do?? All my account passwords have been changed. I am literally sitting here with my hands tied.
Michael A.
This took me 7 hours. Wayyy too hard for a senior. Too many repeated steps . OMG people.. overdone.
Denise
I only have one email address, and there is no doubt in my mind that I’m entering my password correctly. Why, then, is it telling me that one of them is wrong?
Bob A.
Your text notification looks like a spearfish attack since sending links in text is THE WORST POSSIBLE RISK. Then it appears you chose to do this a half an hour before your website is scheduled to go offline, and like Michael mentions in the below feedback your Federal website goes OFFLINE at least 40 Minutes before the posted closing time. COULD YOU POSSIBLY REMAIN OPERATIONAL DURING POSTED HOURS? Actually, you should be operational 24/7 like the rest of the internet manages to do successfully.
Douglas
I am not able to access my social security statement… I can access other features including earnings but NOT my statement or retirement calculator… why?
Margaret G.
I am having the same problems as the other people are having. Have been trying and trying and cannot get into my account. Everything worked fine until y’all made these changes, now none of us can get to our accounts. Surely y’all can fix this so the normal folks (not computer specialists) can get into their accounts. Guess I need to switch back to only paper communication. Whatever you wanted us to get on here and read, please mail that to me.
Kathryn R.
I can’t login to this site I’m told it’s because my social security number doesn’t match my account.. if this be so then how is it I get ssa retirement & I recently qualified for SSI? NOT MY SSN? IVE HAD THAT NUMBER 55 YRS IM 66 & ITS VALID.. what’s wrong with this site.. it’s truly a bad situation for many people
Hope G.
I’m logging into my social security account online with the log in . Gov account but I can’t get a code sent to my phone and it just says I can’t get into my account .