How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Sherlyn M.
I know my username password and my social security number obviously my date of birth but cannot access my account
T.Y.
Hi, Sherlyn. Thank you for reading our blog. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
MARIA E.
Buenos días, ingreso a mi cuenta con todos los datos, me mandan el Código de Berificacion a mi correo, lo escribo y sigo los pasos, cuando ya me dice continuar. Ahí se queda sin darme más opciones, que puedo hacer ? Gracias por su colaboración.
T.Y.
For information in Spanish, visit us at http://www.segurosocial.gov. On social media visit us at http://www.facebook.com/segurosocial, or http://www.twitter/segurosocial. Thanks!
MARIA E.
Buenos días, ingreso a mi cuenta con todos los datos, me mandan el Código de Berificacion a mi correo, lo escribo y sigo los pasos, cuando ya me dice continuar. Ahí se queda sin darme más opciones, que puedo hacer ? Gracias por su colaboración.
T.Y.
For information in Spanish, visit us at http://www.segurosocial.gov. On social media visit us at http://www.facebook.com/segurosocial, or http://www.twitter/segurosocial. Thanks!
Jerry D.
i can not open my account due to an old email. i need my old email (jdj212@haotmail.com) removed for SSA.
T.Y.
Thank you for reading our blog, Jerry. If you need to change your personal my Social Security account email address, please log in to your account with your username and password. When prompted for the security code, indicate that you no longer have access to that email. Follow the on-screen instructions and request a reset code, which will be sent by U.S. mail to your verified address. We hope this helps.
Randy K.
ID.gov account created
When trying to sign into my ss it says enter the activation code sent to you
(Not the code sent for ID.gov)
I am not receiving an activation code
Please advise
Judy D.
I’m not receiving the email with my security code. Please help.
T.Y.
Hi, Judy. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
T.Y.
Hello, Randy. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Rebecca S.
I am unable to sign in as it is saying I have the wrong information. I know my SS and user name…even tried to reset my password and still nothing is working!! I need this information quickly as I planning for retirement and need the information to bring to my Financial Planner. What do I do?
T.Y.
Hi, Rebecca. Thank you for reading our blog. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Jane E.
Error code 403 Authorization Failure
janitee@charter.net
Sebastian
Santovestal@gmail.com
Stephen L.
Unable to register online with foreign address and phone number. I live in Israel.
T.Y.
Hi, Stephen. Thanks for reading our blog. Customers living outside the U.S. should create an account with ID.me following the instructions on our Service Around the World webpage. Many online services are now accessible overseas with an ID.me account. We hope this helps.
John R.
I have filled out the information all the way to the end. It tells me account could not be created for this ss number. contact us. I have tried several times to contact the 800 number and have left my number for a call back. today is the 21st and its telling me i have a call back for the 18th. AllI can do is wait for over 2+hours and still get no one.