How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.
Stephen B.
I just tried to login to my SS account twice and each time your website gave me an error message because it said it did not recognize the 6 digit verification code that was sent to my cell phone even though I entered the exact code that was sent to me. As such I cannot access my account online. Please advise how I should proceed.
T.Y.
Hi, Stephen. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
James M.
I’m trying to log in to my account, username works but password does not. I need to look at my messages. Can you send me the latest letter in my account. To. 12338 Se 177 loop, Summerfield Fl 34491 .
T.Y.
Thanks for reading our blog, James. We are sorry that you are having difficulty accessing your personal my Social Security account. You can use our automated telephone service by calling 1-800-772-1213. The service is available 24/7. At the prompt, indicate that you’re requesting a benefit verification. For more information about other automated services, visit Using Our Automated Telephone Services. You can also call your local Social Security office. Use our Social Security office locator to find out how to contact your local office. As a reminder, never post your personal information on social media. We hope this informtion is helpful.
Lynnette R.
I have tried to log on to my ssd account for days. I put in the correct information, it accepts it, but doesn’t log me in. I have tried many different ways and can’t access my account.
S.S.
Thank you for reading our blog, Lynnette. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts.We hope this helps.
John J.
I dont have a problem loging in i was to get paid yesterday and i still not got paid for this month of 1,135.00 and showing next pay 12/18/2024
Brenda B.
I’m trying to book another appointment for social Bt I can’t
Alatonya J.
I’m here at the Social Security office. They will not let me upstairs. They said that I need an appointment. I have to go online, but no one knows the website. I don’t see it on my account and II’m here at the Social Security office. They will not let me upstairs. They said that I need a appointment. I have to go online but no one knows the website. I don’t see it on my account and I need help ASAP
Michael B.
My email and code works but I cannot get the right auth code.
I am coping the code as soon as I get it but it says it is not correct.
S.S.
Thank you for reading our blog, Michael. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Toussaint o.
My brother and I are twins, he came here before me. When I came here, I went to apply for social security. The number you gave me is the same. I need to change my number, please.
T.Y.
Hi, Toussaint. Thank you for reading our blog. Unfortunately, but for your protection, we do not have access to personal information in this venue. Through our blog page, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We do ask that members in our blog community contact their local Social Security office with questions about their specific case. To find the contact information of your local office, visit our Office Locator page. We hope this helps.
Mirdline D.
Make an appointment
Jacqueline L.
I gave my social security out by mixtake
Jacqueline L.
Someone told me I had to give them my soc sec # fix a problem in my computer. I told them I could not, but they continued to tell me that it was OK. Then I realized that I had been scammed.
Glade S.
i am trying to sign up for spousal equity in my social security in payments.
Sonya c.
This is the stupid stuff people need offices
Ken R.
My spouse and I share the same Email address. The original Social Security sign in procedure was based on Usernames and Passwords! Login.gov does not allow two accounts (with different usernames and passwords and therefore, two different people.) I can only surmise that everyone involved in creating and (especially) approving Login.gov is either single, divorced, or against marriage. That is a problem. Proxy Email addresses is not a true solution – it is nothing more than an after-the-fact excuse for bad, amateurish, programming. Social Security needs to consult with the thousands of American companies that successfully have figured out how to “solve” the multiple users of one Email address. Not a big strain on most brains. QUESTION: When is Social Security going to figure it and avoid placing an unnecessary burden on 46 million Americans?
Ingrid
Like Michael R., I don’t have an activation code so can’t log in to Login.gov. No callbacks either (have waited over 2.5 hours today).
virgil f.
i get error message
“You already have an existing Social Security online account linked to another email address.
Please exit and sign in with the email address used during your account registration. If you don’t remember your registered email address or believe this is an error, please contact us.”
Phyllis S.
I did change from old way of signing in to my SS account to Login.gov last year. Now I have tried several times to login in there on different days without any success. I even changed my password and got the one time code on my cell to get in but it always just brings me back to the login again. I have tried two times again today but know not to do it again today. Is there a human who can help me correct this?
S.S.
Thank you for reading our blog, Phyllis. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Matthew
I get the same thing over and over and over for a year now. I’ve received no responses to my requests for help, but of course I was notified they were closing my application due to me not providing enough information. I have documented my entire journey with this headache, including days and days of literally dozens of calls per day, and nothing but telling me I’m screwed. I am now looking at losing a place to live, jail time, and cannot afford my mental health care anymore, which was the entire reason I was told to apply. I still have not been cleared to return to work, and honestly I am in worse place now because of this than I was before. Major fixes need to happen with this “service”. Bureaucracy at its finest. But we’re the ones getting the short end of this thorned stick.