How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Cheryl L.
how do I change my address. your program will not allow me
Cheryl L.
I have no account and this program will not allow me to open one. So Frustrating!!!
All I want to do is put in a change of address.
If you cannot do this on line, at least get more people to answer the telephone so we don’t have to wait for an hour and a half.
Kathleen L.
This is supposed to be easier?? My husband and I both have social security account access using the same email address but it won’t let me set up the Login.gov account for him because the “email is already being used”. When I try to log into my Login.gov account it says to try later. This is ridiculous since it was so easy the way it was where you just had a username and password. I hope they fix it soon.
Stephanie B.
I have been trying for days to log into my account and I need and “ACTIVATION CODE” that I have never received. I would like one mail to me ASAP if I will need to use this activation code everytime I log into the website.
S.S.
Hi Stephaine. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
stephen C.
your stupid system keeps looping. I can’t get into my account and cannot get around the loops. Where is human help?
stephen C.
I can’t log in to my account it constantly loops. I cannot find a human to help straighten it out. the automated system just loops and loops. I have not been able to access my account for months because of this problem. Where is
Richard D.
Please change my email address and phone number to rdhamblin53@yahoo.com 3104863240. Thanks.
S.S.
Thanks for reading our blog, Richard. For your security, we do not have access to private information in this venue. We encourage you to continue to work with your local Social Security office. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps.
Douglas U.
How can I access my account…When I try to log in, the system sends me a code and when I put that code in, I’m immediately sent back to the original sign in page.
T.Y.
Hi, Douglas. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Dianna H.
I’ve tried multiple times since Friday, October 25 to get into my Social Securtiy account using login.gov. I cannot get access! The only thing I’ve been able to get is a page wanting my to edit my login.gov info. There seems to be no way to get in to SSA site. I sat in their office for four and a half hours yesterday to try and get help, as it’s time for me to sign up for Medicare. I had 10 mins with a representative who took some info and said I had to set a telephone appt with SSA to get signed up. That appt is in three weeks. So I tried again to to this online. I cannot get access to the site to sign up online.
S.S.
Hi Dianna. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Francisco D.
Buenas tardes yo quisiera que me allude con mi seguro social que no me a llegado y me ase falta los últimos 4 números para la tarjeta de alimentación yo estoy aquí en frente del social
T.Y.
For information in Spanish, visit us at http://www.segurosocial.gov. On social media visit us at http://www.facebook.com/segurosocial, or http://www.twitter/segurosocial. Thanks!