How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Chris M.
Can’t log in to my SS account.
LOG-IN GOV sign in will not allow me to continue.
Is it because of an “activation code” that was never sent to me?
S.S.
Hi Chris. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
Cynthia C.
Cannot sign in to my acct. just need proof of income
S.S.
Hi Cynthia. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps
Michelle P.
Good morning, I need to check my disability claim status but do not see it as an option? Can you help me?
S.S.
Hi Michelle. Thank you for reading our blog and for your question. To check the status of your application, you can use your personal my Social Security account or our automated telephone services that are available 24 hours a day. Call us at 1-800-772-1213 and, at the prompt, respond “application status.” For more information, visit our Frequently Asked Questions. We hope this information is helpful.
Susan
I cannot log in to my account they asking the activation code that I never received
S.S.
Hi Susan. Thank you for reading our blog. If you did not receive an authentication code, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. We hope this helps.
OLGA S.
For several days I have been trying to login to my social security account both ways with login.com and with my username. No Sucsses !!! This servis it is just terrible! It can lead people to a heart attack! I called to ssn administration and was on the phone for more than an hour and hung up! No sucsses! WHAT IS GOING ON!!!???
S.S.
Hi Olga. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Larry G.
Cannot login to my SSA account. I do have a login.gov account. When I try to login to SSA I get either my Access is Suspended or Try Again Later. I called and got bounced between SSA and Login.gov help lines. Went to my local office and was given a temporary password to, I assume, my SSA account. However I was told that the password was associated with my email address. My login for SSA is NOT an email but a username. Neither one worked. Tried calling my local office and could not get through. HELP!! I am completely lost.
Toni
I’m in the same situation.
S.S.
Thank you for reading our blog, Larry. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Quin R.
I moved and changed my phone number was unable to change my number in my account you told me I had to delete my account and open a new one I deleted the account opened a new one but cannot get into it please help
T.Y.
Hi, Quin. Thank you for reading our blog. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Sharon W.
I’m setting up my account had facial recognition then needed 2nd if so they sent a code by text when I entered that code it said it was invalid
T.Y.
Hello, Sharon. Thank you for reading our blog. If you are having problems receiving or entering your activation code, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. We hope this helps.
Karen B.
I handle my own SSA, my husband’s SSA and my 91 year old Mother’s SSA. I’ve NEVER had an issue using the online access to the SSA site. Now that I’ve had to “transition” to login.gov, I cannot access any one of the three. When I go the the website and try to get assistance, I either get a message that it’s not available or when I try to call, I’m told that the wait time is in excess of 200 minutes (no matter when I try) and that the “return my call” is not available. HOW CAN I REGAIN ACCESS TO THESE ACCOUNTS??????
T.Y.
Thank you for reading our blog. Karen. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Helena D.
I am not sure when I set up my account? Too bad Social Security didn’t let us know what year we set up our account. When I sign in to Social Security it does not offer the Login gov link. Should I assume everything is up to date?