How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Jean
I am trying to get my password changed but this is getting frustrating😡 It’s keeps telling me it’s messaged a pass code in 2 minutes but I am not getting anything. I need a copy of what I make on social security disability to fax to a company proving what I make.
S.S.
Thank you for reading our blog, Jean. We offer different ways to reset your password. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. If you need a benefit letter today, we encourage you to work with your local Social Security office. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps.
Susan J.
I cannot log into your site. I have tried my original login with social security numer, and the new login with Login.Gov.
EXTREMELY poor system for seniors, especially when you send us an email asking us to log in. TELLS ME MY INFORMATION IS NOT CORRECT, EVEN AFTER ENTERING A VERIFICATION CODE.
S.S.
Thank you for reading our blog, Susan. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Joey B.
I can’t log in
S.S.
Hi Joey. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Betsy S.
I can’t log into my account! The ID and password are correct but the text for the 8 digits I must enter does NOT come through! I click on “trouble…..” and then on ‘get alternate option (hoping I can enter my email instead) but it keeps going back to the cell phone page! This is VERY frustrating, and your above links don’t address this issue! Help!
S.S.
Thank you for reading our blog, Betsy. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
marvin h.
cannot log in, system does and does not recognize me?
Robert F.
I can not figure how to fix my log on account.
S.S.
Hi Robert. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
S.S.
Hi Marvin. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Steven K.
Can’t sign in. Your system is impossible. I can give you my name, address, email, phone #, mothers maiden name and anything else you need. What a ridiculous system. I’ll wait till Monday & call in.
S.S.
Thank you for reading our blog, Steven. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Jimmy G.
Trying to log into my account and it is not letting me in. Email and password are correct.
S.S.
Thank you for reading our blog, Jimmy. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Ina A.
We live in the Republic of Panama. Panama does not have mail delivery as there are no street names or house numbers. All expats use shipping companies in Miami. Is that address usable?
Proof of life forms come to us through Panama post offices general mail and we have to guess if they’ve arrived.
Also, most of the population uses cell phones which are 10 digits (example: 507-6248-2860). Your form only takes 9.
How do I get around these problems? Are we the only expats with this problem?
S.S.
Hello Ina. Thank you for reading our blog. You can transition to a Login.gov account even though you are living outside the United States. We encourage you to review restrictions concerning international phone numbers on Login.gov’s website before transitioning or creating an account. You can also choose to create an account with ID.me following the instructions on our Service Around the World webpage. Many online services can now be accessed overseas with an ID.me account. We hope this helps.
Colleen F.
I have been unable to sign in to my account. The message indicates that my information that I input is wrong but it is correct. Please help!
S.S.
Hi Colleen. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, watch our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
Trina W.
The email I just receive said to login with username and password…. Couldn’t find it so it ask for my name address phone number and SA number. I guess I have been hacked so what am I to do.
CarolAnn S.
I can’t enter my wages and I need to change my bank account information.
S.S.
Hi, CarolAnn. Thanks for reading our blog and for your question. If you receive Social Security benefits, you can change your direct deposit information online with your personal my Social Security account. Or you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. to update your bank information. To learn more, check out our Direct Deposit Information. We hope this helps.
S.S.
Thank you for reading our blog, Trina. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.