How to Transition Your Social Security Account to Login.gov
Reading Time: 3 MinutesLast Updated: August 23, 2024
If you created a Social Security username more than 3 years ago, you will need to transition to a new or existing Login.gov account or use an ID.me account to have continuous access to our online services. We recently announced this news in a press release.
For step-by-step instructions on how to make the transition, watch this video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov.
Beginning June 1, 2024, people who sign in to their personal my Social Security account with their username are given the option to transition to Login.gov. This blog provides additional information and guidance to help you with problems you may encounter. We’re also going to provide answers to some of the questions we’ve heard.
Who does this affect?
If you created your free and secure my Social Security account on or after September 18, 2021, no action is necessary because you already have the right setup. If you are among the 46 million people who created an account before September 18, 2021 and use your username and password to access Social Security online services today, you will need to create or use an existing account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me.
Is there a deadline?
While you can still use a username and password to sign in to your personal my Social Security account right now, this option is going away later this year. At that time, you will be required to have a Login.gov or ID.me account if you want to continue to access your personal my Social Security and our many other convenient online services.
A personal my Social Security account provides tools for everyone, whether you receive benefits or not. You can use your account to request a replacement Social Security card, check the status of an application, estimate future benefits, and manage the benefits you already receive. To learn more, visit What is an Account?
Why are you making this change?
This change will simplify your sign-in experience and better align with federal authentication standards while providing safe and secure access to our online services.
What do I need to do?
To avoid any disruptions in accessing our online services we encourage you to transition your account now by signing in to your account with your username and password. Our online instructions will guide you through the process of creating or signing in to an existing Login.gov account.
Information about Login.gov and ID.me
Login.gov is your one government account for simple, secure, and private access to participating government agencies. You can use your Login.gov account to access your Social Security benefit information, services, and other information. And you can use that same Login.gov account to manage other government benefits and services. For support, visit the Login.gov Help Center.
ID.me is a single sign-on provider that also meets the U.S. government’s online identity proofing and authentication requirements. You can use one ID.me account to access government and private services. For support – Go to the ID.me Help Center.
For more information, visit our Create an Account page.
Please share this information with friends and family, clients and colleagues, and others who may need it.
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Tags: General Information, my Social Security, my Social Security account
See CommentsAbout the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Dave W.
Was not able to log in and got a message my access would be suspended for a day. This does not work.
T.Y.
Thank you for reading our blog, Dave. We are sorry you are having difficulty accessing your account. You can call our “Help Desk” at 1-800-772-1213. After you hear “How can I help you today?” please say “Help Desk” for help to access my Social Security account. The help desk is available to callers between 8:00 a.m. and 7:00 p.m. We hope this helps.
Lloyd R.
Ever since you made this change, I cannot get into my account with Login. It will log me in but will take me no further without another code I never received. It was much simpler in the past and now you have made it impossible to access. I thought you wanted to cut down on the paper trails and be focused more for online access. Well, I am going back to paper because I cannot use the online service anymore. Thanks for what you call progress.
Scott
so you give my information to a vendor that lets it get hacked to criminals and now no matter what avenue I try I can not longer access my own account ?
so this info is hacker only now ?
Government anything is a joke , no accountability
Lori L.
I have tried multiple times to get into my SS account. I have a Login.gov account which works just fine on OPM’s site and other federal GOV sites. I’ve tried to verify my information on your page several different ways as I’m wondering if that’s the issue (with and without the “-“ between numbers in my phone number, with an without the hyphen in my first name, etc.) but nothing is working. I do not see where it says the system is down, but it keeps telling me to try at a later date. I had a valid username and login prior to the 2021 which always worked fine.
Terry E.
The endless cycle. Never works. I guess I will have to go back to getting the paper copy.
Thanks a bunch.
Diane H.
I’m not sure why I can’t access my account. I’m not able to login with my login password, information ect. I need assistance with my account login issues and the details of this issue. I will like to inquire about the email I received regarding my payments and my new account details ect.
Kathleen M.
Your system will not let me in despite the fact that I even tried changing my password with ID me Please help!!!
Paula L.
No matter what I do I can not log into my account. So what good is it t sent me an email saying to check my account. It would be very helpful to give us the info need to access accounts.
Millie S.
I have been signing in to My Social Security for 6 years until today. Your new “system” is extremely difficult to understand and access. After 4 tries I give up.
Scott
You and Me both
so frustrating
Russell C.
I cannot login. LogIn is not accepting the passcode that it sent me