Comments

1. Emily M.

   July 30, 2019 11:38AM

   I’m getting a lot of phone calls telling me they are from Social Security and that I have some charges to my social security and that’s why they are calling me. I need to speak to someone regarding these calls.

2. Lorna A.

   July 29, 2019 1:56PM

   I cant login to my account

   • 

     A.C.

     July 29, 2019 4:21PM

     Hi, Lorna. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

3. Laurie V.

   July 27, 2019 3:41PM

   Have created an account but website isn’t letting all password characters appear so I can’t get on to check account. How do I get access? Thanks

4. Alice R.

   July 27, 2019 1:09PM

   Tried logging into my account and get a message that you can’t verify my information. Now I am locked out for 24 hours. Need to get into my account!!!!

5. Julie L.

   July 27, 2019 12:58PM

   I am a US citizen living in Canada with a Canadian citizenship. I was told in order to check my benefits I should create an online account from the states. So I am visiting my family and when I tried to create an online account it asked for a US address, so I used my mother’s home address in the states and I got a dialog box saying “We cannot verify the information you provided” so I tried shortening my mother’s street address assuming that was causing the problem, still got the same dialog box, then I tried using another email address and then got another dialog box “We have suspended electronic access to your personal information.” Must wait 24 hours to try again. I cannot use my Canadian address because the online form asks for a US address. I have gone to the SS office in my home town and to the office near the Canada/US border in NY and they have said the same thing, go online and create an account.

   • Julie L.

     August 6, 2019 10:32AM

     To SS admin. Please delete my posts. Thank you!

6. Julie L.

   July 27, 2019 12:54PM

   I am a US citizen living in Canada with a Canadian citizenship. I was told in order to check my benefits I should create an online account from the states. So I am visiting my family in Iowa and when I tried to create an online account it asked for a US address, so I used my mother’s home address in the states and I got a dialog box saying “We cannot verify the information you provided” so I tried shortening my mother’s street address assuming that was causing the problem, still got the same dialog box, then I tried using another email address and then got another dialog box “We have suspended electronic access to your personal information.” Must wait 24 hours to try again. I cannot use my Canadian address because the online form asks for a US address. I have gone to the SS office in my home town in Iowa and to the office near the Canada/US border in NY and they have said the same thing, go online and create an account. Plus, I am deaf and can’t use the telephone. I was told you have a TTY/TDD number, but I don’t have a TTY/TDD machine, nor a landline for this service. If I go back to the SS office, then I have to wait in line again and they seem to be at lose on how to help me. So I need your help, please. Thank you, Julie Lytle

   • Julie l.

     August 6, 2019 10:30AM

     To SS admin. Please delete this post. Thank you!

7. QuickBooks

   July 25, 2019 7:03AM

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8. Sarah L.

   July 24, 2019 2:35PM

   OPEN DIRECT DEPOSIT ACCOUNTS

9. belinda g.

   July 23, 2019 4:30PM

   I am having problems creating a username for my account setup. Everything that put it will not take it. I try mixing numbers and letters it wil not take it.

10. Cheryl E.

    July 22, 2019 12:14PM

    My username and password didn’t work today and I’m locked out of my account. Where can I reset? No info on your site even through a search.

    • 

      A.C.

      July 23, 2019 8:50AM

      Hi, Cheryl. Thanks for your question. We offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.