Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Eula S.

    how much is my payment for july

    • A.C.

      Hi, Eula. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  2. Stephen A.

    having trouble setting up online account who do I call to get help?

    • A.C.

      Hi, Stephen. Thanks for your question. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  3. Marcus

    I don’t have a activation code now what do I do

    • A.C.

      Hi, Marcus. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  4. Chris L.

    I got a letter from you guys at ssi office sent me a letter to my address I never got the $3‚084 I new nothing about it I just read it the claim form number is 19BE296H36225 can you call me my cellphone number is (210)760-3724 your online website is no good I did everything right can you call me like by tomorrow morning I will be up to talk to you

  5. Linda

    I have been trying to create my account but it will not accept anything I enter

    • A.C.

      Hi, Linda. We are sorry to hear you are having difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  6. Michael K.

    I must have had an account previously, but cannot remember the email I used to have to retrieve it.
    And I am unable to create a new one

    • A.C.

      Hi, Michael. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  7. Sandra H.

    I already set up a account last year but I have forgotten my password and it will not accept my answers to the security questions. I have a reset code but I do not know how to use it.

    • A.C.

      Hi, Sandra. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks.

  8. julia s.

    a lady calling herself Misty Maker said she was from social security. called me today asking for information she told me she was real and gave a ss email address but no one answers, she gave no worker number
    is this a scam?
    said her name was misty Maker or Misty marker at ssa.gov
    thanks for any help

    • A.C.

      Hi, Julia. Thanks for checking in with us. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can also report these scams to the Federal Trade Commission through a new site specific to Social Security scams, here. We hope this helps.

  9. Judith T.

    why cant I reset my password?

    i typed it wrong ONCE and got shut out of my account
    Message says wait 24 hours
    I waited a week and I am still shut out

    Please help me
    jleetak@hotmail.com

    • A.C.

      Hi, Judith. We are sorry to hear you are having difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

  10. James C.

    I keep trying to create an account, but get a message that says it cannot be created with the number I am using. This is the only number I’ve ever had.

    • A.C.

      Hi, James. We are sorry to hear you are having difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. We hope this helps.

Comments are closed.