Comments

1. Jeff

   February 5, 2019 11:15AM

   If I go to a Social Security office to open a my social security online account because I have a credit freeze, what documents do I need to take with me?

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     A.C.

     February 6, 2019 3:21PM

     Hi, Jeff. You are correct. You cannot create a my Social Security account online if you have a security freeze, fraud alert, or both on your credit report. If you do not have time to visit our office, you can ask Experian to remove the freeze or alert. However, you can create an account without removing the security freeze or fraud alert but you will have to visit your local Social Security office. Please be sure to bring a valid State identification card or driver’s license. We hope this helps.

2. KB

   February 3, 2019 2:59PM

   What if I receive a warning “we cannot create an account for the SSN you entered”? It is a true and correct SSN and I am the true and correct assignee of that SSN. The warning provides no additional info… just says “contact us”.

3. Robert T.

   January 31, 2019 3:36PM

   I’ veg been trying to reset my password. Once I get through the security questions, get an access code, submit the access code, I’m taken to a screen to enter my new password. There is only ONE box to enter it. When I hit next, I get an error message saying my passwords do not match. There is only one box, how can it possible match without a second box?

   Very frustrating, please fix this or let me know how I can update my password so I can access my account.

   Thank you.

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     A.C.

     January 31, 2019 4:17PM

     Hi, Robert. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. We hope this helps.

4. Rebecca e.

   January 30, 2019 10:06AM

   I have an account but forgot my password.

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     V.V.

     January 30, 2019 2:53PM

     Hi Rebecca: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

5. kasilofpotter

   January 29, 2019 4:17PM

   I have filled out the online application but when I’ve finished reviewing the information and try to exit, it doesn’t tell me that the paperwork will be submitted, just that if I exit, I may not get my benefit. How do I submit for benefits when all the online paperwork is done?

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     V.V.

     January 29, 2019 4:30PM

     Hi there. You may want to check the status of your application just to ensure everything went through. You can check the status in your my Social Security account. It will provide details on the date of filing, the current claim location, and servicing office location.

     If you are unable to open a my Social Security account, you can still call 1-800-772-1213 to check your claim status by using our automated system using the confirmation number you received when you filed your claim.

6. Andres G.

   January 28, 2019 5:53AM

   Your online service is excellence for people leaving in the US. But for Military and government civilian working oversea (like in Germany) your account creation do not allow to use an APO address. This happen because Equifax do not allow APO address causing a conflict during the verification process.
   It will be great if SSA will support people working oversea too. Thanks

7. Sherry R.

   January 23, 2019 10:41AM

   I don’t remember my sign-in information. User name or password. I tried every known sign-in that I have used and none of them are working. My former name was Sherry Lynn Rogers, *** – ** – ***, 4760 Highway 31W, Cottontown, TN 37048-4853. My current email address is: sherrylynnheggie@gmail.com …. any help would be appreciated. I need to report that I cancelled my Medicare Prescription Drug Plan in November 2018. There should have been no deduction as of January 1, 2019. I just got my first direct deposit for and $29.90 was deducted from my check dated 1/23/2019. Please help! Thank you!

8. Shiv A.

   January 22, 2019 5:45PM

   I received a rest code and tried to do so. Need someone to walk through. Very very hard for a layman.
   Help

9. Michael H.

   January 21, 2019 2:38PM

   I have unsuccessfully tried numerous times to create an SSI account. Each time the choices given are almost entirely not part of my history. In each effort I am blocked for 24hrs.

   Please help.

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     A.C.

     January 23, 2019 12:31PM

     Hi, Michael. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
     •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
     •Contact your local Social Security office. Thanks!

10. Deborah F.

    January 20, 2019 2:02PM

    Hello, I filled out the information to create a My Social Security Account. At the conclusion, the online service said they couldn’t create an account for my social security number.

    I am a U.S. citizen, born in Rochester NY.

    Can you help me address this problem? Thank you.

    Deborah Flaschen

Comments are closed.