How to Create a my Social Security Account
Reading Time: 1 MinuteLast Updated: November 3, 2023
A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!
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Tags: my Social Security, my Social Security account, retirement benefits, Social Security benefits
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Clara K.
A question.
Which of the three credit bureaus do I need to UNFREEZE to be able to create a SS account on line ?
V.V.
Hi Clara, thanks for the question. To create a my Social Security account online, you first must ask our Identity Services Provider to remove the freeze or alert. Equifax is the Identity Services Provider that provides identity verification services to the Social Security Administration. For more information, please visit http://www.Equifax.com.
To create a my Social Security account in person without removing the security freeze or fraud alert, visit your local Social Security office.
Kyle K.
Every time I try to make an account it locks me out because my information isn’t “in their records.” It keeps telling me that they can’t verify who I am but I try to do that and it doesn’t let me make an account. I have also tried to email the SS support team but got no response.
Kyle K.
Im really trying hard not to get mad about this but some guy at my local social security office said he would route money from an old SSI account but did not do so. I am becoming impatient, I will not get mad with you unless you are extremely uncooperative. I really just want to get this over with.
R.F.
Hello Kyle. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.
R.F.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!
Maria C.
How to reset the account? I forgot the password
V.V.
Hi Maria. See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
Felix B.
I need to change my monthly SSN check to a new bank and can’t seem to find the correct way to accomplish this. Help! Thanks Felix Boston
V.V.
Hi Felix. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account. If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).
See our Frequently Asked Questions web page for more information.
Michael J.
All I’m trying to do is send you my routing number for my checking account so my check can be sent to my bank. Can you help me out with this, I’m no computer genius. prattmichael33@gmail.com I NEED HELP
R.F.
Hello Michael, if you already receive benefits (retirement, survivors, or disability) and you have a bank account, you can start or update your direct deposit by using your personal my Social Security account.
Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!
ESPERANZA V.
to whom it may concern , I need to change my e-mail. I for got my old e-mail, but my new e-mail is hopeyz67@gmail.com please I’ve had problems in changing and logging in onlline.
thank you Espernaza Robles XXXXXXXXXX (928-257-9976
V.V.
Hi Esperanza, thanks for using our blog. Sorry to hear you are having difficulties with your email address. For your security, we do not have access to your information in this venue.
For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
Just a reminder – Please be cautious about posting personal information on social media and communication personal information via email.
Raymond L.
i need temporary user name and password mailed to me i forgot
V.V.
Hi Raymond: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
Brett T.
I want to create SS accounts for my children before someone creates one using their number fraudulently, but it looks like you must be 18 to create the account–is that correct? Shouldn’t we be protecting kids numbers before they are hacked?
R.F.
Hello Brett. Yes, you must be at least 18 years of age to create an account. Also, you must be able to verify some information about yourself and:
•Have a valid email address,
•Have a Social Security number,
•Have a U.S. mailing address.
You can only create an account using your own personal information and for your own exclusive use. You cannot create an account on behalf of another person or using another person’s information or identity, even if you have that person’s written permission. Thanks!
Sherry L.
How does selling my 92Honda effect my SSI?
R.F.
Hi Sherry. Keep in mind, the Supplemental Security Income (SSI) program is a needs based program that gives cash assistance to people with limited income and resources who are age 65 or older, blind or disabled.
If you sell your car, you need to tell us, since your income and resources may change and affect your SSI payments. Resources are things you own which could be changed to cash and used for food or shelter. A single person can have resources worth up to $2,000 and still get SSI.
Call us, we’ll help you figure it out. Our toll free number is 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally you will have a shorter wait time when you call later during the day or later in the week. Thanks!
Marsha G.
I tried creating a password and my answers did not match my credit report so I’ve been locked out twice at this attempt. Does that mean someone else is using my social security number?