Online Services

How to Create a my Social Security Account

April 9, 2018 • By

Reading Time: 1 Minute

Last Updated: November 3, 2023

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

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About the Author

Jim Borland, Acting Deputy Commissioner for Communications

Jim Borland, Acting Deputy Commissioner for Communications

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Comments

  1. Pedro R.

    no comment

  2. Dylan R.

    I am trying to help my son create a “my Social Security Account”, but his information is not populating a response.

    • R.F.

      Hello Dylan, please call our dedicated “my Social Security-Hotline” for assistance with creating an account. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”, or contact your local Social Security office.
      Also, keep in mind your son must be at least 18 years of age, and you can only create an account using your own personal information and for your own exclusive use. Thanks!

  3. Denise T.

    please send my a social security statement so I can make an informed decision whether I want to begin to take my ss at age 63. also, can I continue to work full time while receiving my ss at age 63??

  4. TAMMIE S.

    Trying to setup my social security account up on line for my information please help me do that please thank you.

    • R.F.

      Hi Tammie. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  5. Janice L.

    I am having problems with setting up User Name for a Social Security “My Account”. The system does not like anything I have entered, even though they have met the criteria. Need some help!!

    • R.F.

      If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  6. ESTRELLITA L.

    Your telephone never answers!!

    • R.F.

      If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  7. ESTRELLITA L.

    I tried to sign in but was given an error message saying that you do not have record of the email address I sent. I annotated that I forgot my email address, again I was sent an error message and asked to type my email address again (how can I retype a wrong email again when I was already told it is the wrong one?). There was the same reply. How can I retrieve anthing that shows I have an account? I tried to sign up but was told somebody already have that SS number and or email address. What else ca I do to sign in or sign up? Your phone number never answers.

    Sincerely.
    Estrellita Lazo Davis

  8. charlene c.

    I am trying to create an account. Could you please help me out? Thank you as this account is very necessary to my existsnce
    This is my email address.

    • R.F.

      Hello Charlene, we do not have access to personal information, therefore, we do not do direct messaging in this venue.
      If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  9. Felix W.

    Due to stolen checks we were forced to change our banking account numbers. The current number on record is no longer valid.
    A number is now in effect which required updating at the SSA.

    • R.F.

      Hello Felix, please see our “Frequently Asked Questions” web page for information on this topic. Thanks!

  10. Eric Z.

    Got the following message, what’s should I do?
    “We cannot create an account for the Social Security number you entered.”

Comments are closed.