Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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John R.
I cannot find an online way to get a simple answer:
In July of 2018 I sent in a check for Medicare premium of $236.40.
As of January, 2019, I have no copy of this check
sent to my bank, indicating that I’ve paid this amount.
For my federal rax return I need this proof of medical expenditure.
I hope that you can help me.
Very truly yours, John R. Barnes
Soc. Sec.
*** – ** – ***, at the time of my check payment..
Newer soc.sec.
9P36-FF-1-XU87
V.V.
Hi John, thank you for your question. In your personal, my Social Security account, you can check your benefit and payment information. In the Payment Details section, the Payment History tab allows you to view and print your current benefit and payment information as well as historical information for the past two years.
If you are unable to create an account or encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or you can contact your local Social Security office.
Landrel A.
I need to chang my account to my new email address. Also password.
V.V.
Hi Landrel, thank you for your question. Once you sign in to your my Social Security account, you can update your email address. After inputting your username and password, you will be at the security code screen. If you receive your security code via email only, then indicate that you cannot access the options listed above and need to reset where you receive security codes. We will then send you a letter with a reset code and instructions.
See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
Tom S.
My wife has just been issued her spousal visa…CR1…..we will arrive in the USA in late January. How can I find out if she has been issued her SS card?
Cindy B.
I didn’t receive my card it almost 1month. What i need to do?
V.V.
Hi Cindy, thank you for the question; however, your inquiry could be referring to a Medicare card or a Social Security card. Typically, after we receive an application for a replacement Social Security card and verify the documents, you can expect to receive the card in the mail within 10 – 14 business days. Unfortunately, if you have not received the card by then, you need to go back into the office where you filed your application. When you go, take the documents you originally presented as evidence.
Medicare will automatically mail new Medicare cards to the address you have on file with Social Security. As long as your address is up to date, there’s nothing you need to do. If you need to update your address, you can use your personal my Social Security account.
Visit Medicare.gov/NewCard for additional information.
Holly N.
I can’t get into my online account can I get some one to call me to finish the application
A.C.
Hi, Holly. For your security, we do not have access to your private information in this venue. We’re sorry that you had difficulty accessing your personal my Social Security account and finishing your application. If you are still having trouble accessing your my Social Security account, please call our dedicated my Social Security Hotline. To reach this hotline, call 1-800-772-1213, and select the prompt “helpdesk”. The help desk will be available to callers between 7:00 a.m. and 7:00 p.m. Generally, you’ll have a shorter wait time if you call later in the day. You can also contact or visit your local office. We hope this helps.
Tina H.
Im teying to changes my address. I was at 4542 Turkey Lane Rock Hill SC 29730 and have recently moved back to TX 1818 Bradford St Irving TX 75061. Can you tell me how to do it online so I dont have to go to the office.
Thank you
Tina Harrington
*** – ** – ***
972 481 4248
A.C.
Hi, Tina. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local office immediately. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.
Ann J.
I’m just checking to make sure you were notified that my
Father – Robert E Lewis \SS# *** – ** – *** DOB 08/17/1937- Date of Death January 2,2019,at :57 am was reported by Kwiatkowski Funeral Home Omro WI 54963. They said they were having troubles and I should check in so his SS checks will be stopped. State File Date was January 7,2019 State File Number : 2019000176
You can email (annejensen@charter.net) me back or call @ 920-379-3874 Thank You
A.C.
Hi, Ann. We are sorry to hear about your loss. For your security, we do not have access to private information in this venue. Typically, funeral homes report deaths to the Social Security Administration directly. You can check with the funeral home to determine if reporting has been done. If the reporting has been done and you need further assistance please contact your local Social Security office. You can also call our toll-free telephone number at 1-800-772-1213 and speak to one of our agents for further guidance. Representatives are available Monday through Friday, between 7:00 a.m. and 7:00 p.m. Just a reminder – please be cautious about posting personal information on social media. Thanks.
richard f.
claudemonet100@yahoo.com – ss 212604826 phone 805-338-0032 I sent Debt Payment Mgmnt Dept on Dec 7, 2018, $2523 as repayment on my ss. The idea is to reinstate widower’s benefits; they have not yet cashed check and I will not be able to re-establish my ss benefits until they do. We are now 3 months without payment and have ss as our primary income. The Debt Payment center in Philadelphia is at 866-431-3875 – they do not respond to my calls. This is action #112 on this issue. Your help is greatly appreciated. Rick Figueiredo
A.C.
Hi, Richard. Unfortunately, your issue is a bit more than we can handle in this forum. For your security, we do not have access to private information in this venue. We ask that members in our Blog community to work with their local office for specific questions about their case. We hope this is resolved soon.
Irene D.
While moving I found some uncashed medicare checks for my mother Grace van Gerven. Medicare said I had to change her address. How do I do that? I’ve been on hold over 20 minutes with SS and today it said an hour. I would like to get my mother’s 3 checks sent to me as her executrix to her will. She’s passed away on 8/27/06
A.C.
Hi, Irene. We’re sorry to hear about your loss. Unfortunately, we cannot change the address on a terminated record. It might be best to call or visit your local Social Security office for further assistance. Thanks.
Mary A.
I’ve lost my Social Security card and Medicare card. How do I go about getting replacement cards?