General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

Reading Time: 1 Minute

Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Brenda s.

    I tried to open my online account and can’t get passed the user name and pass word. what can I do to fix this, I already tried to fix this but still no luck

  2. Charles C.

    What is the correct to report the death of my wife? Wife Sharon Mullis Rozier, 256865816
    251 Burgay Rd. Lizella, Ga., 31052

    Thank You, Charles C. Rozier

  3. vivian l.

    my friend wanted me to see if I could get online and make an appointment with you all cause when he calls theres always a long wait

  4. elizabeth j.

    How do I change my e-mail address. I cannot get into my acct. in order to change it

  5. Vicki J.

    Hi This Is Vicki J Hink! I Recieved A Letter! Stating You Didn’t Recieve My Update Info On My Disability!I Mailed It Off To You On Nov 28, 2018! I Recieved It Back In The Mail On Dec 16 2018! I Sent The Form,s Back To You In The Mail Today! So Hopefully You Get The Form,s In The Mail This Time! Sincerely, Vicki J Hink!

  6. Mohammad N.

    I Received a letter from the SS Administration, it was mentioned in the letter in case I am planning to work full time for the year 2019 to inform the office. The answer is yes I will work as a full time for 2019.

    • V.V.

      Thank you for contacting us, Mohammad. Unfortunately, and because of security reasons, we do not have access to personal records in this blog and cannot assist you.

      As the letter indicates, you will need to either contact your local office or call our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

  7. Ruchit P.

    Sir,

    I applied for social security number on 2nd November 2018, still it is pending.
    Also I received my permanent resii card.
    Can you help me to get the SSN number.

    • V.V.

      Hi Ruchit. For security reasons, we do not have access to information about your Social Security card application in this venue. Typically, after we receive the application and verify the documents, you can expect to receive the card in the mail within 10 – 14 business days. Unfortunately, if you have not received the card by then, you need to go back into the office where you filed your application. When you go, take the documents you originally presented as evidence.

  8. William G.

    I am 70, have gone back to work. SS is being taken out of my check. I was told by SS this money would be added on to the SS check I already get. This has not happened and I have been working for the last 3 months.
    William P. Golden Jr. *** – ** – ***

    • V.V.

      Thank you for checking in with us, William. Generally, if you continue to work while receiving retirement benefits, your monthly benefit amount may increase. It just depends on your work history. As long as you continue to work and receive benefits, we will automatically check your record every year to see whether the additional earnings will increase your monthly benefit. If there is an increase, we will send you a letter telling you of your new benefit amount. You can call our toll free number at 1-800-772-1213 for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Thanks!

  9. ELOY G.

    It has been years since I opened acct. online, now I cannot remember email address or user name how can I access my account.

  10. Richard A.

    when I try to submit a request fo spousal benefits I get a message that the information I have submitted does not match the information on file.
    It doesn’t seem to be possible to update my personal info on line

Comments are closed.