Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Karen L.
I have forgot my password and need to create a new one.
Juan O.
I’m having a problem trying to get a replacement ss card. I’ve lost mine. Someone is using my ssn. I recieve an identity theft number from the irs every year so i can file my taxes. I’ve recently gotten a new job and need a ss card. The “create your account” has blocked me for 24 hrs because I’ve never lived at any addresses or have any of the credit cards this other guy has. Can anyone help me??
Kirk D.
When I try to log into the Social Security Administration, for whatever reason it tells me that my Birth Date is 12/31/1964, the correct date is 12/30/1964, I need to get it changed.
R.F.
Hello Kirk, to make a correction of your date of birth on your Social Security record, you will have to complete an Application for a Social Security Card, and provide us with supporting (original) documents.
In your case we will need to see your birth certificate and other document as proof of your identity. We can accept only certain documents as proof of identity. An acceptable document must be current (not expired) and show your name, identifying information (date of birth or age) and, preferably, a recent photograph. For example, as proof of identity Social Security must see your U.S. driver’s license or State-issued non-driver identification card, or your U.S. passport.
Remember, all documents must be either originals or copies certified by the issuing agency.
When ready, you can take or mail your completed application and documents to your local Social Security office or the nearest Social Security Card Center in your area. Thanks!
Walton H.
Love the website– very informative and lots to think about!
http://swish.st/28150
Sang H.
In my estimation, blog.ssa.gov does a great job of dealing with subjects like this. Even if frequently intentionally polemic, the material posted is in the main well researched and challenging.
https://www.youtube.com/watch?v=L_B_Eql2qL8
Caroyln K.
6/14/2019 @ 12:52:14 AM Love this site– very informative and tons of stuff to think about!
https://www.youtube.com/watch?v=L_B_Eql2qL8
Marianne S.
I mailed in my Medicare PartB enrollment form about 10 days ago. How long before I get my card?. I am 67 and still work and i collect Survivor benefits
r
R.F.
Hello Marianne. Generally, -under regular enrollment periods- your Medicare card will arrive in the mail in about 30 days after we process your request, at the address you have on file with Social Security.
Please note that in most cases, if you don’t sign up for Medicare Part B when you’re first eligible, you’ll have to wait for the General Enrollment Period (Jan through March of each year), and pay a late enrollment penalty. However, a beneficiary may refuse Medicare Part B, during his or her Initial Enrollment Period, if that beneficiary or the spouse, actively works and has coverage under a group health plan based on that employment, then he or she doesn’t need Medicare part B until the work activity ends or that health care coverage is dropped. In this case, you will need a certification from your employer, showing you have been covered under that employer’s group health plan.
We recommend that you call our toll free number at 1-800-772-1213 to follow up on your request and to speak to one of our agents for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Or contact your local Social Security office directly.
To learn more about the Medicare enrollment periods visit our Frequently Asked Questions web page on Medicare. Thanks!
Ji
why the hell am I getting disconnected every time I call social security office at 1-800-772-1213? I was put on hole over an hour and I hear “someone” picking up the phone and next thing I know I get disconnected without any voice over the phone. I can definitely hear someone picking up the phone but they keep hanging up without greeting, why is that? what kind of idiots do you guys hire at your office? happened yesterday and today. wasting my time
jim f.
my social secutity deposit was incorrect today..
deposit was 84.10 and should have been 1560.60
how do we correct this in a timely manner.
James Fichera
henry Y.
I request to resend 2018 my Social security benefit letter
to My home Address;
19 weather Oak Hill Road,
New Windsor NY 12553
My SS Number is *** – ** – ***
verne S.
is money from a 401k considerd earned income by the ssa? If so then the$14040 comes into play. divide by 12 than multiphy by the months she is on ss. My wife turns 65 next may. I know we have to pay income tax on it than you
kraig S.
Cannot Check what my Benefits would be upon taking them!
Beverly T.
I need to change my direct deposit for next month. I have had extremely difficult time getting this done on line,Apparently my husband set up my account and I had no record of what the user name or password were, I have been again cut off from internet access because of my failed attempts. I worry that the later in the month that I provide the new bank # the less likely that it will happen in one month.
R.F.
Hello Beverly. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
Any of our representatives can assist you in updating or verifying the direct deposit information on your benefit’s record. Thanks!