Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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Virginia J.
I have a “my social security” account but cannot get into it because I opened it so long ago. When social security asks a question about it, like your user name I put in Virginia J Boykin, when they ask your ss# I put in my social security #, then they tell me that some of my information is incorrect and to correct it. I don’t know what to give them. Can you help me?
R.F.
Hello Virginia. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
Just a reminder – Please be cautious about posting personal information on social media channels. Thanks!
Gulten V.
how is find my reset code
V.V.
Hi Gulten: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
Deanna F.
my new medicare card does not show Medical part B on it like the old card- does that change anything???
R.F.
Hello Deanna. Your new Medicare card should show your name, your new Medicare number and the Medicare benefit you’re currently entitled to. Please call our toll free number at 1-800-772-1213 and speak to one of our agents for further assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally you will have a shorter wait time if you call later during the day or later in the week.
For general information about Medicare, visit our web page: Medicare Benefits. Thanks!
MarkKneidinger
I forgot my password and response to one of the security questions…Help
V.V.
Hi Mark: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.
JAMES B.
I should like to thank Marjorie Rival in the Middletown,CT office for her prompt, professional, patient and knowledgeable help with my problem. She is a credit to her Middletown, CT office specifically, and to the SS Agency in general. Job well done!
R.F.
We thank you for your kind words, James! Our employees are committed to providing the public with the best service possible. We will be sure to pass along your note as it helps us know we have made a difference to those we serve every day.
Carol C.
Good Day, I received a phone call from # 225-230-0908 stating my social security has been suspended ? Not sure if this is a scam..
R.F.
Hello Carol. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!
Roderick W.
I receive SS Retirement Benefits ‘Last week of each month. Usually on the 25th. My benefits did not come in today. What date this month will they be in?
Angela C.
I had a terrible experience with the site in Orlando Florida. I am a retired Air Force vet, sent a letter in the mail from B. Roeff stating to visit the office 5520 Gatlin before 2 Oct 2018. When my number was called a presented the letter to the rep who informed me the gentleman was not at work today and to come back. Initially I didn’t hear in detail what the rep stated. I asked her to repeat, she gave me a dirty look and threw my Retiree ID card at me and repeated what she said. Her name was Corinnn at window C. On the back of her computer was “Footsteps” along with other sayings and poems. I understand if I was rude but I wasn’t I just couldn’t hear her, that’s one of my disabilities
JOHN Y.
After applying for my retirement benefits I received a email from Pamela Williams. She requested I call her. I anticipated a long wait on the phone. It turned out to be totally opposite. She answered my call immediately, and was extremely nice, and helpful. I don’t usually comment, but she was excellent!
V.V.
Thank you, John! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.
Ricky K.
Maybe I can get help through this. 2 yrs ago I made a trip to SS office to have the Day of my birthdate changed back to the right day. Brought proof and it was taking care of. Now, 2 yrs later my Medicare is not covering, and I can’t make an account with Medicare as it don’t find me. So, call medicare office, they say call SS office. SS is suppose to let medicare know of changes. Birthdate of course. So, I call. Said you need to come to SS office. Not to happy I am as a make another trip with proof of Birthday. She give me a paper to show I was there. give SS 4-6 weeks. well, its been almost 6 months and SS still has not contacted Medicare of the birthday change. I’m very upset that someone is NOT DOING THEIR JOB!!!!! Medicare is not allowed to call SS to find out if there is changes in somebody, when theres a complaint as this. If I can’t get any help here!!! Does anyone else know what I can do???? This is a joke.
R.F.
We apologize for any inconvenience, Ricky. Unfortunately, but for security reasons, we do not have access to personal records in this blog.
Please continue working with your local Social Security office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.
Also, to submit your comment, complaint or suggestion, you can write to us or send us an email message. Thanks!
Thanks.