Customer Service Is What We Do
Reading Time: 1 MinuteLast Updated: August 19, 2021
Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.
“My experience with SSA has always been positive.”–Edward M.
This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.
Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services. And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.
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Tags: online services
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Doug Walker, Deputy Commissioner, Communications
Deputy Commissioner, Office of Communications
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lana
what is an award letter. how do i get one?
Patricia P.
I sent in a request to unlock my ssa password, and it was deleted from my email, how can I request another.
Joanne J.
My parents have an appointment today at 9:30am it is now 10:34am we’re still waiting. I honestly don’t understand why you’re given an appointment and have to wait so long before being call. Not good customer service at all. It would of been acceptable if someone came out and informed us that we are running behind schedule. Not saying anything is wrong and lack of consideration.
Virginia
Just called the 800 number for an error you made to my new socialcecurity/ Medicare card and the system decided after all questions answered they had no one to help me and hung up it is Monday at 10:40 am
R.F.
We apologize for any inconveniences, Virginia. Sometimes we experience higher than normal call volume. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later during the week. Our representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Our offices are open to the public on Mondays, Tuesdays, Thursdays and Fridays until 4:00 p.m. Every Wednesday at noon, offices are closed to the public so that employees have time to complete current work and reduce backlogs. Thank you for your support and understanding.
Guillermo L.
Helpful info. Fortunate me I discovered your site by chance, and I am shocked why this accident did not took place earlier! I bookmarked it.
http://www.tesxtpurposes.com
Cherie
how do I start a federal with holding on my SS. Thank you
R.F.
See Benefits Planner: Withholding Income Tax From Your Social Security Benefits.
Cynthia T.
I was on the phone earlier this evening with Robert from Wilkes Barre,Pa. He put me on hold, and then after several minutes, I was getting the original message when you first call the SS line saying that the offices were now closed. I need to find out about a hearing to appeal my daughter’s denial of benefits. She is 20 years old and I am her legal guardian. I have been waiting since Feb 2018 to hear back about a hearing
R.F.
We are sorry to hear you did not receive the level of customer service you expected and that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume.
If your daughter’s application was denied and she does not agree with our decision, she has the right to file an appeal. She must make a request within 60 days from the date she received the notice of denial.
For more information on the appeals process, please visit our Appeal Processing publication on our website.
If you or your daughter need help with filing your appeal, you can contact your local Social Security office. When calling our toll free number (1-800-772-1213) you may experience a shorter wait time if you call later during the day. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. We hope this helps!
Addie p.
Hello I need a letter stating my income of what I receive from disability
Curtis C.
What a joke! You put me on hold 40 minutes for a routine inquiry, and you say customer service is “what you do”? What universe are you in? You say I can use the website. But when I try that, you say, sorry this matter cannot be handled online. It is a routine matter!
Judy e.
I need a copy of my 2018 cola