General, Online Services

Customer Service Is What We Do

October 3, 2016 • By

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Last Updated: August 19, 2021

customer-service

Social Security has been in the customer service business for more than 81 years, and with Customer Service Week, October 3-7, at hand, it is an exciting time to share the importance of this long-standing tradition.

“My experience with SSA has always been positive.”–Edward M.

This week focuses on commitment to excellence in service. Many of you rely on us for our programs and services. While much of the assistance we give is during the most critical times in your life, it is our belief that with every interaction with us you deserve professional, courteous, and compassionate service.

Times have progressed from 81 years ago, when most customer-to-employee interactions were in person. Today, part of your changing needs is the convenience of quick and secure online service options to conduct your Social Security business. Whether you are home or on the go, you can visit www.socialsecurity.gov to use our many online services.  And we are committed to customer choice, so you can always come see us in the office or call us on our 800 number.

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About the Author

Doug Walker, Deputy Commissioner, Communications

Deputy Commissioner, Office of Communications

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Comments

  1. Paulette

    I was just approved for disability. From the time I filled out the paperwork to the day I was approved I have nothing but good things to say. I was treated with kindness. Questions were always answered, phone calls were returned.

    • R.F.

      Thank you Paulette! Your thoughts are important to us and we’re pleased when feedback is positive. We try hard to provide the best possible service to our customers and your satisfaction is our reward.

  2. Arlene

    I telephone SS and depending on the customer service rep. that’s the information I get regarding my questions. When I call back for more info regarding the same matter, I get DIFFERENT information. Need MORE consistency. I rarely know which way to turn because the representative’s info is DIFFERENT. I also get some people that are nice and some that are just plain bossy BIG TIME. One time I got a wonderful woman and I never have forgotten how helpful she was. I never got her again. 🙁

  3. michael w.

    S.S. sent me a letter stating that because we have a minor child in the home we qualified for child benefits.At the interview the man asked me “Who pays for what” I told him I pay for the rent, utility, car, insurance and my my wife buys the food. He denied us because he said my wife pays more than I do for support. I asked for a hearing over 5 years ago but haven’t heard back from them and don’t expect that I will. When they overpaid me $13,000 they garnished everything I owned but when they owe you then forget it the employees are crooks!

  4. Elusma p.

    Please I need help to pay my bill thank you

  5. Concerned

    I have been helping needy folks apply for SSI and SSDI benefits for nearly twenty years and I can testify that level of service has drastically gone downhill. The new workers have limited knowledge and experience and they tend to blame the applicants for their(SSA) mistakes.
    Time and again I have gone to the applicants and told them to ask for the supervisor because they have been turned away for the wrong reason after waiting for so long.
    A lot of times the elderly and the disabled feel as if they have committed a federal crime and they become scared and confused.
    I strongly feel that Social Security Administration should revisit their customer service policy and take a hard look at the disservice provided to the people it is supposed to be helping.

    • Jon

      Sounds like a great idea they would make more regulations we have to many as it is maybe we can do a better job

  6. Lillian F.

    Anytime I have needed assistance, etc.,
    regarding my Social Security Account I have always
    been helped by an outstanding representative of the
    Social Security Department — How nice it would be if
    all of the federal agencies were as professional and
    prompt.. Thanks for being there for all of us.

    • R.F.

      Thank you Lillian, for taking the time and communicating with us through our blog. We are glad we could help and look forwards to continue servicing you and the American public for years to come.

  7. BILLLIE R.

    can you buy a house being on social security

    • Mary

      Yes. But you will either have to pay cash or prove to your mortgage company that you have adequate checks being received each month. They can tell you how much you need. You might have to have additional checks sent to you from your IRA or 401K. Money sitting in savings does count unless they can see that you are receiving an adequate check from it each month. Check with the mortgage company you plan to use. They can advise you further.

  8. Aloha G.

    I have tried a few times now to get through to the Pomona office. The office number that you can get with a search is only for Social Security media requests. The recording makes it very clear that they can not help with anything thing else. Today’s result in attempting to speak to someone…. called the 800 772-1213 and after going though an automated introduction that is way too long and requires that you put in a social security number, I was told that the wait is 45 minutes. All I want to know is whether they have a HICAP counselor. Sure I can drive over there but I would have liked a bit more Customer Service.

  9. Celia

    My experience with Social Services is that the work they do is wonderful, but they are under staffed so it takes some patience to get it all done. So when I have contacted them, I have used the phone option and allocated an afternoon to be able to wait for the callback. But I have yet to find out they don’t get everything done in that phone call, and correctly. No complaints here.

    • Aloha G.

      Would love to know what office you work with?

    • Jon

      Your probably one out of many with great service

    • william f.

      I agree a god send and may god bless and keep up the wonderful services.

      • R.F.

        We appreciate your thoughts. Thanks for your comment!

    • Marty N.

      I enjoy your opinion on this subject and look forward to new posts and comments here at blog.ssa.gov. Thanks!

      https://magnachildrenatrisk.tumblr.com/post/185596300945/why-tonsil-stones-smell

  10. Ibtisam

    Iam receiving Ssa since I had stroke 2010 after that my husband passed away I reported to social security same day he was receiving ssi also the person I reported the death to right away she told me you not qualified to receive his benfets since than I been struggling bad I want to know if any thing can be done for me thanks

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