Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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Cindy N.
Thank you for the information. Appreciate the attention to becoming more secure and efficient.
Am waiting for official information on new SS tax laws. Feel this site will be the most accurate.
BRIAN K.
Are paper checks going away by end of September 2025
Sharon L.
Have been trying to log in using login.gov to ssa. for months using an iPad. It stays stuck on “loading application” after login with login.gov.
Michael B.
I am 80 years old, retired, living in Thailand.
I want to verify that I’m still alive and I have a new address.
Please advise the best method for me to up-date my information.
Thanks, michael
Mary R.
The Social Security Information postings are very informative but have one suggestion, any new additional posting, should be indicated as “NEW” & put at beginning of newsletter, this way we don’t have to read thru entire posting.
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Janet
Have been trying to get into my account to change my bank information and change my account number. This is so frustrating> In my 30 years of receiving social security, this is impossible to get thru and change address, my new direct deposit number or anything else.
Jennifer H.
Ticket to Work has caused many problems, including elimination of health care -Medicare and financial assistance is severe. Local office has made several mistakes. I need help!
Leandro G.
The SAP feature was available in My Social Security account earlier this year and today, 8-12-2025 it isn’t there anymore. Why was it taken off???????
E R.
Hold time was 40 min the other day , save you 3 min,how about the system calls us back instead of sitting on hold ,
Vonda L.
I like the “you call me back method”