How to Contact Social Security: What You Need to Know About Recent Changes
Reading Time: 2 MinutesLast Updated: May 1, 2025
When you want to get in touch with Social Security, you have options. The most convenient way to conduct business with us is online with a personal my Social Security account.
More than 71 million adults use our online services through my Social Security. If you don’t have an account or access to the internet, you can contact us by phone, mail, fax, or in person.
Below you’ll find information and updates about each contact method.
Online at www.ssa.gov
Millions of people who created their personal my Social Security account before September 18, 2021, still need to transition to Login.gov or create a new ID.me or Login.gov account. If you haven’t made the transition yet, you’ll want to take action now. Learn about changes we’re making to your personal my Social Security account.
If you don’t have an account, it’s easy to create one.
With a free and secure my Social Security account, you can:
- Submit an application for most benefits. By applying online, you can skip a trip to a local office to verify your identity and complete your application.
- Add or change direct deposit information if you receive Social Security benefits. If you get Supplemental Security Income and have an account, you may be able to change your direct deposit over the phone using a one-time code that you get from ssa.gov/pin and providing it to the representative. If you don’t have a personal my Social Security account, you’ll need to update your direct deposit details at a local office or your bank.
- Upload forms and documents. To minimize delays, you can now use your account to electronically submit certain forms and documents to your local office. We’ll send you a text or email after successful submission.
Note: In limited situations, you may be offered the option to use an online tool to schedule a phone or in-office appointment. We plan to expand its availability in the future.
Telephone
To speak with a representative, you can call our National toll-free number at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. If necessary, we can make a video, phone, or in-person appointment for you. To find out the average wait time based on the time and day of the week, check out Contact Social Security By Phone.
Automated phone services
You may not need to speak with a representative when you use our automated phone services. They’re available 24 hours a day, 7 days a week. Learn more about them at Contact Social Security By Phone.
Mail or fax
If you need to submit forms, documents, or other information to your local office, you’ll find the mailing address and fax number by entering your zip code in our online office locator. Note: Some offices have drop-off boxes.
Visit a local office
Appointments are required in most cases. If you need to visit an office, call 1-800-772-1213 to schedule an appointment.
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Mel
Today is Tuesday.
Called at 4pm EST and still holding
at 9pm EST. 5 hour hold….Is this normal???
Threshold M.
Great to see SSA expanding online service options — digital access really makes a difference. In the real estate world, we’ve also been focused on streamlining services for property owners and tenants. We recently shared a quick guide on how online tools help simplify rental property inspections and communication with tenants in Miami.
https://thsld.com/blog/rental-property-inspections-in-miami
Adil A.
Job
Michael P.
Liars- that you tell the American people millions of illegal immigrants are receiving social security payments monthly is a total lie. That millions of dead people are receiving monthly social security payments is also a lie! The social security administration had multiple checks and inspections to ensure these types of payments weren’t actually available! The current administration has removed all oversight! My local office as well as many others are closed or are in the process of being eliminated! Your lies and misinformation will soon be exposed!
Patricia w.
Speak the truth my brother they have been lying to us from the beginning of time and it was them that caused these hackers to steal our information tooting our data and email from putting our info on line from different places asking for it like our social security number this was all planned from those late night meetings they have and talking of putting up back in slavery a coworker over heard Trump talking about this the info popped up on my phone he’s even trying too change history our forefathers signed into law but I know a God that sirs high and looks low that has all Power causexas we know that this world is as we know it is about to end and Trump along with these greedy people for money and power your kingdom is coming down you and your riches will be destroyed cause you can’t take any with you when you leave here
Cherie P.
OMG don’t want to insult you BUT you are out of your ever loving mind. Do I trust our government or POTUS completely. Hell NO. But do you need a therapist? HELL YES YOU DO. You obviously belong to some sort of cult and you need to get out while you can if it’s not too late already!
Alberto L.
albertool
Shirley K.
What is the address for the social security office I have a appointment I wanted to print it out
Helen R.
You can google it. Type in “ssa office near me”, or the office your appointment is at.
Alberto L.
albertool
Mandamus
Thank you for the insightful article on how to contact Social Security amidst the recent changes. I particularly appreciated your explanation of the various contact methods available, as it can often be overwhelming for individuals trying to navigate this system. It’s worth noting that in addition to phone and online services, individuals can also benefit from local field offices, which can provide in-person assistance for more complex issues. This can be especially useful for individuals who may have limited access to technology or prefer face-to-face communication. Moreover, it’s beneficial to understand how recent legislation, such as the expansions under the CARES Act, has impacted the processes and availability of Social Security services. These changes often lead to varying wait times and access issues that can affect the ability to receive timely support. In light of these complexities, have you considered how the concept of “writ of mandamus” could come into play for individuals facing prolonged delays or denials within the Social Security system? This legal tool could serve as a potential avenue for those seeking to compel government agencies to fulfill their obligations promptly. I’d love to hear your thoughts on this or any similar experiences others might have had. https://bertollini-oreilly.com/
Janet S.
Yes, agree.