Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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Robin
Who is the convenience for? Certainly not the elderly. Another layer that will confuse older adults.
Marla
Please note to register for the SAP is OPTIONAL. So don’t do it if it will
NOT help you. According to the blog post it will save you 3 minutes in waiting time. They still have to go through the usual questions to validate who you are.
KANDY J.
I can not finish switching my old acc to this new stuff , my number is diffrent and I can’t get in there to change it so what do I do
Cat
There is no fraud in SS requiring this added step. Elderly people will forget or lose their PIN and will be unable to access their account. Every step the government takes to stop alleged fraud is making it more difficult for seniors. There is more fraud in the government to focus on than this. And where are the instructions???
Tina S.
This is what happened on 8/1/25. This you tube channel keeps us up to date on issues and changes.
https://www.youtube.com/live/FTV7SGYjU70?si=5qLXB_wOnF1MPlqX
Wally
I don’t watch YouTube. YouTube is a channel of Google. It has commercials, and is not a government controlled facility. I won’t watch it.
I don’t like the idea that OneGov ids are to be thrown away, either. PINs are outmoded technology, and shouldn’t be used.
The current administration is breaking Social Security. Why?
Sarah W.
This feature started August 1st. When will we receive instructions on how to set up the SAP? I hope we can complete this process online.
Tina S.
This is about the August 1st update.
https://www.youtube.com/live/FTV7SGYjU70?si=5qLXB_wOnF1MPlqX
Gregory G.
Since Skype ceased operating, I have been unable to log-in at all. I should have changed my number earlier. What we will all need is a human who answers within 15 minutes who has the permissions to help us. AI may soon be able to help, but at present, a well staffed and trained human call center is what most of us likely need and want most.
Cherlyn K.
Amen
Ronald A.
How does a person, who lives overseas, sign-up for SAP when the form you provide does not recognize ZIP codes outside of the United States?
Ruby
As noted by many others, the article omitted the critical information about HOW this will work. If we are to have a PIN to use this new feature, when and how do we get the PIN? It seems like the article was published prematurely, since all it did was cause people to ask questions that it should have answered.
John S.
I agree!!!
Margaret J.
I agree too little info
Rosa R.
I agree 💯
GALZWINDE H.
I’m residing overseas and getting my pension directly deposited to my bank account where I now reside. I have registered in “my social security” when I was still in the USA, now I am unable to access “my social security”. How do I go about this?
BG
Hi Galzwinde,
I was advised by the Frankfurt FBU to create my account with ID.me
That’s the only way it works from overseas.
Best regards