Change Your Address and Phone Number Online with my Social Security
Reading Time: 2 MinutesLast Updated: November 2, 2023
If you receive Social Security benefits, the easiest way to change your address and phone number is by creating a personal my Social Security account. Once you create your account, you can update your contact information from your preferred location. This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees. If you receive Supplemental Security Income, you can check the address that we have on record with your account.
Visit our my Social Security webpage to get started. To create an account, you must:
- Be at least 18 years old.
- Provide a valid email address.
- Have a Social Security number (SSN).
- Provide a U.S. mailing address (includes military addresses, APO/FPO/DPO, AE, AP, or AA).
Once you have a valid email address, you are ready to create your personal my Social Security account. When you visit my Social Security, select the “Create an Account” button. You will have the option to create your new my Social Security account with one of our two credential partners: Login.gov or ID.me.
- Login.gov is the public’s one account for simple, secure, and private access to participating U.S. government agencies.
- ID.me is a single sign-on provider that meets the U.S. government’s online identity proofing and authentication requirements.
Please note, if you already have a Login.gov or ID.me account, you can select the appropriate button to sign in with either one and access your personal my Social Security account. If you previously verified your identity with Login.gov or ID.me, you don’t need to do so again. If you don’t have a Login.gov or ID.me account, please select the “Create an Account” link to start the one-time registration process.
If you create a new Login.gov credential, we will still complete the identity verification part, so you will need to provide some personal information to us. You will also receive an activation code from us to complete the process.
Remember, you can do much of your business with us online.
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Tags: my Social Security, my Social Security account, online services
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Craig J.
After logging into my online account to update my direct deposit I input all the info and go to review it and submit it tells me I can not update my direct deposit that I will need to call the office. What is the point in having online services for this type of action that I have used before and encountered no issues. I think there is more room for error by speaking to the rep on the phone who may get a number wrong in the account than by doing it online. Will this be fixed anytime soon.
A.C.
Hi, Craig. We are sorry to hear you have had difficulty using your personal account. If you are still encountering a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” . You can also contact your local Social Security office. We hope this helps.
John C.
i moved to Middleboro MA 02346 and also to FL for a few months out of the year. To see if that will help me with pain
Garry
I am trying to change my phone number, since it has been so many years i have forgotten my password. When i try to get all that straight you want to send me a text to an old number and since i am living in Mexico i am unable to call your 800 numbers which are not accepted.
I have managed to forget at least one of the three questions i set up.
A.C.
Hi, Garry. We are sorry to hear that. Since you are living outside of the U.S., please contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.
Garry
I am trying to change my phone number, since it has been so many years i have forgotten my password. When i try to get all that straight you want to send me a text to an old number and since i am living in Mexico i am unable to call your 800 numbers which are not accepted.
I have managed to forget at least one of the three questions i set up.
I have been working on this for weeks now….no luck
John C.
Trying to change my bank addess.
A.C.
Hi, John. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your direct deposit online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Roxanne L.
I am trying very hard to give you my change of address and my new bank information. I tried telephone but never got anyone. PLEASE help me give this important information to the right person or dept. Thank you. My name is Roxanne Lee Baker and my OLD ADDRESS was 7908 Woodway Oak Circle Apt. #618 Matthews N.C. 28105 … MY NEW address 625 Blackberry Ave. Murrells Inlet S.C. 29576
A.C.
Hi, Roxanne. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We encourage you towork with our offices with specific concerns. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this is resolved soon.
Roxanne L.
I have tried many times and gotten no where. Stayed on phone for hours and no respond
Donald
I have a payee why does it take 6 to 10 weeks for a payee swap
Carol S.
Hello can I change my address online instead calling social security
Carol S.
I would like to no if I can change my new address on line instead calling
A.C.
Hi, Carol. Thanks for your question. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Deanna S.
I need to change my phone number. I have tried every way with no help to get it done. Extremely frustrating.
A.C.
Hi, Deanna. We are sorry to hear about your experience. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific concerns. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.
DeAnna M.
I can’t get into my account with my old phone # it is asking for a code to text message then I try to get from my email
DeAnna M.
i already have an account i just want to change my phone number
A.C.
Hi, DeAnna. Thanks for visiting our blog. If you are still unable to create an account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.
DeAnna M.
i know what you mean
Peggy P.
I want to change my phone number
Peggy P.
I want to change my phone number
A.C.
Hi, Peggy. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your telephone number online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Nor m.
Oh I don’t want I don’t have money I don’t have the job well hello I need a phone
Terry B.
Is the crestwood mo office still open ?
A.C.
Hi, Terry. Thanks for visiting our blog. To check a specific office for regular office hours, please visit our Office Locator. For office closings and emergencies, visit here. We hope this helps.
Clyde w.
I need to change my address and phone number
A.C.
Hi, Clyde. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address and telephone number online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Eddie M.
I need to change my phone number to 662-561-2250.
A.C.
Hi, Eddie Mae. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address or telephone number online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.
Yvonne S.
i would like to give my new address
A.C.
Hi, Yvonne. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Ibon G.
Trying to change my address and stuff like that
A.C.
Hi, Ibon. Thanks for visiting our blog. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.
Cesar C.
I just received FORM SSA-7162-SUP today NOV.28,2002, and a letter dated OCT. 27,2022, a month behind, and stating that SSS haven’t received the questionnaire they sent me earlier. I did not receive the questionnaire, and now I am given 45 days to fill out and return the said questionnaire (dated Oct. 27th, 2022). I will mail this by Nov. 29th., and hope it gets there soonest before the deadline of 45 days.
Rebecca M.
How do I update my address with the SSA? This article states “This feature is available for people who receive retirement, survivors, or disability benefits, along with Medicare enrollees.” How does someone else change their mailing address? I am a representative payee who recently moved and really need this done.
And before you answer “call the number” I have done that many times and have never spoken with a human being, not once. I get cut off every single time. Must I go and camp out at the office, taking time off of work, again?
A.C.
Hi, Rebecca. We are sorry to hear about your experience. It sounds like you are not currently receiving benefits as an individual but only as a payee. Please contact your local Social Security office for assistance. We hope this helps.