General Questions, Online Services

Are You Having Difficulties Accessing Your Personal my Social Security Account?

July 1, 2021 • By

Last Updated: July 1, 2021

Are You Having Difficulties Accessing Your Personal my Social Security Account?This is part two of our three-part blog series, “my Social Security 101.” Did you miss the first blog? Please be sure to check it out.

We understand how frustrating it can be when you can’t remember your username or password, or perhaps the answers to your security questions. Fortunately, we have some tips for you to access our online services.

How to Recover Your Username

If you need to recover your username, go to the Sign In page and select “Forgot Username?” under the Username field. You will enter your email address, Social Security number, and date of birth. Then, select “Next” and you will see your username automatically inserted in the Username field for you.

The Second Factor: What You Need to Know

When you registered for a personal my Social Security account, you identified either your email address or cell phone number as your second factor for authentication. Each time you sign in to your account, we send you a one-time security code to either the email address or cell phone number you provided when you registered for your account. You will need access to that second factor as you go through the steps to reset your account password.

What to Do if You Forgot Your Password

If you forgot your password to your personal my Social Security account, you can request a temporary password to gain access. You can go to the Sign In page and select “Forgot Password?” You will then enter your username, Social Security number, and date of birth.

From there, select “Next” and you will be prompted to enter answers to your Password Reset Questions. If you remember your Password Reset Questions, provide the answers in each text box. Confirm your cell phone or email address where you should receive a one-time security code. Please enter the security code you receive, and select the “Submit Security Code,” and you’ll have the chance to update your password. Follow the prompts. You will automatically see the Terms of Service and after accepting the terms, you will be signed in to your account.

What to Do if You Forgot Your Password Reset Answers

If you don’t remember the answers to your Password Reset Questions, select the “I can’t remember my answers” and follow the prompts.

Instructions if Your Second Factor is Your Email
If you registered your email as a second factor, follow these steps:

  • Scroll down and check the “I agree to the Terms of Service” box.
  • Select “Next.”
  • You’ll come to the “Provide Information” page where you’ll enter your mailing address and primary phone number. Please note that we only need your phone number to verify your identity.
  • Select “Mail Temporary Password.”
  • Then, Select “Done” on the next page.

After completing these steps, you’ll receive a letter by mail in 5 to 10 business days. Your letter will contain a temporary password and step-by-step instructions for creating a new password.

When you receive the letter with your temporary password, go to the Sign In page and enter your username and your temporary password. Then, you can:

  • Select “Sign In.”
  • Verify your email address on the following page.
  • Select “Next.”
  • You’ll receive a security code via email—and you’ll enter the security code on the following page.
  • Select “Submit Security Code.”
  • You’ll then create your new password on the next page. Select “Next.”
  • Then, select “Next” again.
  • Scroll down and check the “I agree to the Terms of Service” box.
  • Select “Next.” This will take you to your personal my Social Security account.

Instructions if Your Second Factor is Your Cell Phone

If you registered your cell phone as your second factor, follow these steps:

  • Select “Email Temporary Password.”
  • Check your email for your temporary password.
  • Return to the Sign In page.
  • Enter your username and the temporary password.
  • Verify your cell phone number and check “Next.”
  • Enter the security code you receive on your cell phone.
  • Then, select “Submit Security Code.”
  • You’ll then create your new password on the next page. Select “Next.”
  • Then, select “Next” again.
  • Scroll down and check the “I agree to the Terms of Service” box.
  • Select “Next.” This will take you to your my Social Security account.

In part three of this blog series, we will cover how to change your second factor authentication for your personal my Social Security account.


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About the Author

Darlynda Bogle, Assistant Deputy Commissioner

Comments

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  1. Sherry T.

    Since SSA is going green, why can’t they send you a temporary password on your phone the way they text you you’re security code? Why, when you live in a rural community especially, do we have to wait 5 to 10 days for a letter with a temp password? Then you pray hard that your mail is not misdelivered! It happens more than you would think.

    Reply
  2. Alex Clayton

    This for this content my twitter account I lost my contact lost my email I don’t actually know how to access to it , ……

    And I still found the twitter interested ,want will I do …..

    https://wapexclusive.com/

    Reply
  3. Rodney

    Phone number and address changed at the same time. I cannot get the second code on my phone of course, they said they need to mail it. But I cannot even get in to change the address to get the code.
    Called in, the lady sent me a temp password to get in and get the code sent to address, syst said info cannot be verified.

    This system makes things way too complicated for genuine consumers. But somehow, scammers have it easy.

    Just want access to our progress.

    Reply
    • Vonda

      We are sorry to hear about the difficulties you are experiencing, Rodney. For assistance, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 am – 7:00 pm. At the voice prompt, say “helpdesk”; or contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  4. Chrissy Collette

    Good info. Be sure and check ways of paying for college. http://needycollegestudents.com/

    Reply
  5. Sylvia A.

    My user name and password were already in the fields from the last time I used MySS, but it said account cannot be found. I tried making a new account and it said already have information for this account. I tried changing my password and it said information cannot be found. Is there a tech person or someone who can fix this?

    Reply
    • Vonda

      Hi Sylvia, thanks for using our blog. If you are unable to create an account or encounter a problem with your my Social Security account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday, 8:00 am – 7:00 pm. At the voice prompt, say “helpdesk”; or contact your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. We hope this information helps.

      Reply
  6. Jennifer Graham

    I like your writing skills and everything about this blog just caught my attention. Don’t forget to visit https://www.exporthub.cn/

    Reply
  7. Dana Falk

    Ive tried all those suggestionsAnd i still cant log in

    Reply
  8. Robert Tekas

    try easy extra income – paid surveys and other.

    https://www.ysense.com/?rb=59429643

    Reply
  9. irene krause

    my original email is gone- i do not have access to it, i need to set up a new login with a new email address-nothing can be sent to the old email i cannot login into it anymore. How can i get help from a HUMAN? please!

    Reply
  10. Bill G

    If the SSA really wanted to improve their customer service, they would open the doors of their service centers.

    Reply
    • Anne D.

      Agree. this is especially difficult when the person needs to apply for disability, and that disability is early onset dementia. they can’t do a thing online and telephone interviews are confusing. come on SSA, at least let the vaccinated folks in!

      Reply

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