A COVID-19 Update from Our Commissioner
Reading Time: 1 MinuteLast Updated: February 21, 2023
I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits. Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.
To protect you and help stop the spread of this coronavirus, we cannot accept visitors in our offices at this time. There are several other ways you can get help. Many services are available online. If you have a critical need that you cannot address online, we can help you over the phone.
Please visit our website to find out what services we are continuing and which ones we are suspending, how to contact us, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic.
You can subscribe to receive email or text message notifications. Please share this information with your family and friends to help us spread the word.
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Tags: COVID-19, social security
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Andrew Saul, Commissioner, Social Security Administration
Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)
Comments
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Paula. S.
I’ve left one message already with no response. Why did I not receive the second check. Please advise. You may contact me at my email address below or by phone 7706686492.
Thank you
Paula Smith
Paula. S.
I received the first stimulus check by mail but never received the 2nd one. My income has not changed. I left a message with the IRS but t never received a message or a check back.
Vonda
Hi Paula, thanks for using our blog. The Internal Revenue Service (IRS), not Social Security, issues the Economic Income Payments. Social Security cannot answer EIP questions about your specific situation. Check out our Social Security and Coronavirus web page for more details. We hope this helps.
Ivo S.
on account of the outbreak of the coronavirus disease (COVID-19) pandemic, numerous companies are currently engaging in the development of a vaccine to curb the transmission of the virus, thereby creating a positive outlook for the market. Moderna, Inc. is one such leading mRNA technology firm that is actively invested in the development of the mRNA-1273 vaccine against the novel coronavirus (SARS-CoV-2). https://www.imarcgroup.com/global-mrna-vaccines-therapeutics-market
Lillian E.
Hi my name is Lillian Evans can someone from the Commissioners office contact me at 845+542-6778 or leave a voicemail at 845-319-9519.
I need assistance in expediting the reinstatement of my benefits.
Thanks for giving this matter your immediate attention.
Drea L.
Getting a hold of someone at the SS office is impossible unless you have time to sit and wait for a minimum of an hour. I sent an email to ask specific questions on submitting a name change due to marriage because when I went on the website it says I must mail in my original Drivers license and marriage license. My issue with the drivers license is I need my license to drive, I need it in case I need to check my kids out of school, etc. Also, on the website it states they use the postal service and can’t track documents once they mail them off, so what will happen if they get lost?If the DPS office can schedule some cases by appointment to handle in person cases why can’t the Social security office do that? I understand the safety due to COVID but what about scheduling appointments just like other government offices are doing? I also asked if the office in my area is open and where would I mail in documents and that question was never answered. I don’t want to mail in documents if no one will even be there process my forms. Then the forms will just be sitting there.
Vonda
Hi Drea, check out our Social Security and Coronavirus web page for details on getting help with your Social Security number.
To obtain the telephone number and mailing address of your local office, use our Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Drea
None of my questions or concerns were addressed. I don’t need a generic reply , I need actually answers from a live person. Also, I don’t need my SS number, I already have that.
Vonda
Hi Drea. You can call your local Social Security office. Please look for the general inquiry telephone number at the Social Security Office Locator. The number may appear under Show Additional Office Information. Please be aware that our call wait times are longer than normal. We hope this information helps.
Michael M.
I was wondering about the $600 stimulus check that was sent out earlier I have still not received mine, do they go out at different times?
Vonda
Hi Michael, thanks for using our blog. The Internal Revenue Service (IRS), not Social Security, issues the Economic Income Payments. Social Security cannot answer EIP questions about your specific situation. Check out our Social Security and Coronavirus web page for more details. We hope this helps.
Misty W.
I’m am on social security disability. I received my first stimulus check, the second was deposited into the same account that I had closed and changed the direct deposit in July of 2020. I’m a non filer, how do I get my stimulus payment, the get my payment tool, still shows sent to the closed account from last year. All of my info is updated on ssa.gov. Since July. I received my normal monthly benefit for January as usual. Ssa.gov has the correct banking info. Nobody has addressed this issue.
Cei L.
Hi Misty,
I am in the same boat. After a lot of research between the friendly tax lady in my small town, and me, I learned folks in out boat had to wait till 2/12, then file with a dollar interest (tax places would have done this for free or almost free) and claim a rebate. THEN you would get your rebate. BUT. She called me yesterday and said she learned the irs has routed the funds to social security to direct deposit as if nothing happens. It just didn’t happen slowly.
I can’t find any info, tho, so I am gonna call them and ask.
Sue
Hi, Cei, and thanks for using our blog. The Internal Revenue Service, not Social Security, issues the Economic Income Payments. Social Security cannot answer EIP questions about your specific situation. Check out our Social Security and Coronavirus web page for more details. We hope this helps.
Sue
Hi, Misty. Thank you for using our blog and for your question. The Internal Revenue Service, not SocialSecurity, issues the Economic Income Payments (EIPs). SocialSecurity cannot answer EIP questions about your specific situation. For more details, check out our Social Security and Coronavirus web page. We hope this helps.
Helen M.
Hello Vonda or whomever. Like so many above I am looking for my stimulus payment. I understand that the IRS is distributing them however their site indicates that SS beneficiaries who have direct deposit will be paid through that avenue, that SS is to provide them the payment details. Please advise.
Vonda
Hi Helen, thanks for using our blog. Check out our Social Security and Coronavirus web page for details.
Darlene D.
Will I get a stimulus check. My daughter claimed me on her 2019 taxes and I didn’t get the first check. I do not file because I do not make enough to file taxes
I have also moved to Clarksburg WV
Darlene D.
Will I get a stimulus check. My daughter claimed me on her 2019 income tax.
I have moved and living in Clarksburg WV
Vonda
Hi Darlene, thanks for using our blog. The Internal Revenue Service (IRS), not Social Security, issues the Economic Income Payments. Social Security cannot answer EIP questions about your specific situation. Check out our Social Security and Coronavirus web page for more details. We hope this helps.