A COVID-19 Update from Our Commissioner
Reading Time: 1 MinuteLast Updated: February 21, 2023
I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits. Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.
To protect you and help stop the spread of this coronavirus, we cannot accept visitors in our offices at this time. There are several other ways you can get help. Many services are available online. If you have a critical need that you cannot address online, we can help you over the phone.
Please visit our website to find out what services we are continuing and which ones we are suspending, how to contact us, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic.
You can subscribe to receive email or text message notifications. Please share this information with your family and friends to help us spread the word.
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Tags: COVID-19, social security
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Andrew Saul, Commissioner, Social Security Administration
Commissioner of Social Security Administration (June 17, 2019 - July 9, 2021)
Comments
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E. S.
It is truly disgusting that the SSA securitizes me as surety but only wants to offer $745 to me per month when I retire? So that means I can live in a cardboard box when I retire. Who gets all that money that shows up on Fidelity.com when I search my SSA#? Thank for for eating up my money in this ponsi scheme I was forced into.
Kelly O.
Been on disability for 20 years-today is May 16th 2020 Everyone I know has received stimulus check-except me. What is going on???? I feel like a fool.
James K.
Your IRS get my payment port hole shows my stimulis payment was deposited on May 13th..Into an account ending in 4 digits I don’t know. I’m an SSI and I live alone no miners being claimed and no ones claimed me.. I receive my SSI payments threw Direct express card. I’ve called them and it doesn’t show I’ve called the bank that direct express is threw, And thay know NUTHON. Where is my stimulis payment and how can I access it.??? And what account is this 4 digit # go too?? Someone please help me…its very inportant someone helps me.. I forget ALOT of things today. And I have problems remembering new passwords and usernames..HELP!! PLEASE??
Lita M.
I just got married on May 2, 2020, and I would like to have my name changed along with applying for a new social security card. I want to know to what mailing address I can send my application and original marriage license?
Thank you!
V.V.
Hi Lita, congratulations on your marriage! Use our Social Security Office Locator to obtain your local Social Security office mailing address. We hope this helps!
Pamela A.
I have a question, my husband and I currently receive SSI. When is our stimulus going to come? My husband received a letter, I didn’t yet. H received his letter Last month, but no payment yet. Can you please help me?
Jan B.
I have not seen the stimulus amount post to my Direct Express account yet, 05.15.2020.
Is there a way to make certain I am even getting the stimulus credit? I’ve been told it should have posted on 05.13. *if* you receive your monthly SSI benefits by Direct Express Card and not by paper check or direct deposit into a regular Bank account.
How do I find out if I will be receiving the stimulus amount? I have put off my Creditors as long as I can. Must know when and if asap!!!
V.V.
Hi Jan, thank you for using our blog. The Internal Revenue Service, which is part of the Department of Treasury, will be making Economic Income Payments to eligible people. Therefore, we do not have a schedule of these payments. You may find the IRS Get My Payment Frequently Asked Questions web page helpful.
Hazel S.
I receive SSD and I have not filed taxes in 2018-19. Am I eligible for the stimulus payment?
V.V.
Hi Hazel, thank you for your question. Please visit the IRS Economic Impact Payments Information Center to answer your questions about eligibility, payment amounts, what to expect, when to expect it and more. Hope this helps!
Renee M.
I can’t even find a way to file a complaint online. I have been trying for days to get ahold of the caseworker on my disabled daughter’s case. It took me three days just to get the correct phone number. The phone number on the letter didn’t give me the option to put in the caseworker’s extension.
When i finally got a representative (after holding for over an hour) she wasn’t able to help me because the case was with that case worker: For whom i had the extension. For some unknown reason she couldn’t transfer me to him. I did ask, but she insisted i had to call a different phone number to use his extension and get ahold of him to resolve the issue with my daughter’s case.
Then when i called, he answered the phone. I identified myself and my daughter, and the phone line went dead.
I called again: This time, his phone extension went directly to voice mail
I guess it’s not illegal when the government does it?
I called a random representative after leaving a voice mail on the case-worker’s line. The second representative I got ahold of argued with me, talked over me, and then hung up on me when i didn’t want to hear that i would be getting a call back in a number of hours or days. The reason I can’t take a call-back is because I am not able to answer the phone. I work in a call center. I am not able to take a call when i am at work. SSI cannot assist me. And has nothing in place to assist me. So I basically try to get things done outside of my work hours. The other option is to take unpaid leave just so i can wait all day for someone to maybe call me back? That day? Or maybe tomorrow?Could you maybe try scheduling an appointment so that i can try to minimize my loss of pay?
Meanwhile. I’m trying to file a complaint. And the links on the various SSI affiliated (has “ssa.gov” in the site name, just like this blog) websites don’t actually give you any instructions, directions, or methods to actually file an online complaint. Maybe i’ll go old school and just write a letter.
I asked the third representative i got ahold of how to file a complaint. He again told me that the only way to file a complaint would be to wait all day for that call back. I left my ph#. I don’t expect to be able to answer the phone call, since i will be working. And i have zero confidence that anyone will actually read, much less respond, to this message.
The reason that i have zero confidence in the SSA is that my daughter is disabled. I’ve had to deal with the SSA for over a decade. The lack of care, concern, access to case workers and knowledgeable representatives has always been very poor.
But i’ve been able to vent a little here. I don’t expect any measurable change. I can only hope that i’ve acted and fought against the system enough that my daughter won’t lose her health insurance again.
Considering how often we’ve had to call an ambulance and hospitalize her, that’s the thing that scares me the most. It’s so hard just to keep her insurance benefits intact.
V.V.
We are very sorry to hear about your experience, Renee. You can submit feedback by Emailing Our Support Team. We hope this gets resolved soon!
Checila A.
U can help me with this account theirs four father’s andI just started 184.62 bi-weekly and I can
William
Ok I’m on ssdi an I havent received stimlus check dates has pasted from when we were told that we would get them an I had to cancel my cancer doc the ] may13 cause guess what? u guess it no money pay doc an I make too much be on Medicaid an my private insurance doesnt pay all so no point going check my payment why u ask all said is need more infor well doesnt irs have our ssa 1099 with our bank an address on well it wouldn’t hurt for ones including myself be able talk to someone see what going on an at least get a date it sad we having wait
Christian
Hello I haven’t gotten my stimulas check and I’m on SSI or ssd or whatever it is I’m disabled and I tried using the get my payment app but it doesn’t show anything I have no kids it’s may 15 2020 still waiting I’m so stressed about this I don’t even know if I’ma get it .
Hershel T.
I never received my 1200 dollar stimulus money and I would like to know what is coming