You Can Access Many of Our Notices Online
Reading Time: 2 MinutesLast Updated: November 12, 2024
In today’s digital world, many people prefer to conduct business online. Due to customer demand, we’re making more notices and other communications available through your personal my Social Security account.
Besides being more convenient, the online, paperless option has other advantages. It is environmentally friendly, faster than U.S. mail, and eliminates lost, delayed, or misplaced notices. Also, it saves money on postage and improves efficiency. Less paper-related work frees up our employees to better serve our customers online, over the phone, and in person.
Later this fall, new my Social Security users and users who have not selected a communications preference will be asked to choose whether they want to receive notices online or in the mail.
You can change your preference at any time using the Preferences link in the Message Center of your personal my Social Security account. At the same time, you can request that we send an email or text alert – or both – to make sure you get important information timely.
If you receive Social Security benefits and have a personal my Social Security account – or you create an account by November 20, 2024 – you will receive your 2025 Cost-of-Living Adjustment (COLA) notice online. That’s before we start mailing COLA notices in December. (Learn more about the 2025 COLA in our blog post.)
Besides the COLA, other common notices available online are:
- A benefit verification for proof that you are (or are not) getting Social Security or SSI.
- Appointment confirmation.
- Medicare Income-Related Monthly Adjustment Amount (IRMAA)
- Advance Designation of Representative Payee annual reminder.
Your Message Center inbox has links to your online notices in PDF (Portable Document Format) that you can print.
Please note:
- Online notices are available to our customers who are blind or visually impaired and have requested a special notice option.
- People with a Spanish language preference receive online notices in both Spanish and English.
- Customers with representative payees cannot opt out of paper notices.
We’re continuing to make more of our communications available online, including forms, enclosures, brochures, and additional notices. These changes not only benefit our customers, but also help us to reduce our impact on the environment.
Please share this information with your friends, family, colleagues, and clients. And, if you don’t already have a personal my Social Security account, create one today.
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Tags: COLA, my Social Security, online services
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Cisar
Well that seems very helpful! Thanks!
Carolyn M.
I have been trying to
Login for days and can’t! I called SSA and was told the wait was over an hour! Please delete my login or logins since the site keeps asking to set up new acct! I must have at least 3 that don’t work! Please delete my acct so I can start over!
Debra
This incorrect I have been waiting to see case status on my overpayment appeal. As matter fact all that money you people paid those doctors to lie about claimants not needing the benefits been recouped here in TN. Yet I’m being penalize (benefits taken)for receiving my son death insurance benefits. I hope when Trump get in office this mess is overturned.
Danna
How do I get my full records, documents, files? I need my full history of current and past events.
Marine N.
WALL WASH TEST
Clorinda P.
I am having a lot of trouble trying to transfer to Login.gov. It’s impossible and I’m tired of spending hours and days on it. Email me my notices. Thank you.
T.Y.
Hello, Clorinda. Thank you for reading our blog. If you need help with transitioning your account, please call our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 number is available Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. For step-by-step instructions on how to make the transition, check out our 3-minute video. We also encourage you to visit our Frequently Asked Questions for Transitioning Your Social Security Username to Login.gov. You may contact the Login.gov help center for assistance with Login.gov accounts, and ID.me support center for assistance with ID.me accounts. We hope this helps.
David H.
I am living abroad? Can I set up an online account?
T.Y.
Hi, David. Thanks for your question and for reading our blog. Customers living outside the U.S. should create an account with ID.me following the instructions on our Service Around the World webpage. Many online services are now accessible overseas with an ID.me account. We hope this helps.
Barry W.
Please be sure to add a PRINT FRIENDLY button to the page so that we can easily print relevant messages or notices that we may want to save.
T.Y.
Hi, Barry. Thank you for your suggestion and for reading our blog. If you wish to submit a suggestion, visit our contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email a Question to our Support Team” form, where you can complete and submit a compliment, complaint, or suggestion. Thanks!
Marsha D.
I’m going to retire soon. Finally.!
Stephanie
The improvements and communication are so greatly appreciated! It is a huge difference.