Update on Our Reentry Plans
Reading Time: 1 MinuteLast Updated: December 22, 2021
We want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.
You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.
The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.
We will keep you updated on our reentry process.
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Tags: COVID-19, General Information
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Darlynda Bogle, Acting Deputy Commissioner for Communications
Darlynda Bogle, Acting Deputy Commissioner for Communications
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Julia
How do I get through to my local field office about submitting documents? The website says to call my local office (zip 10011) but they do not answer the phone. They play hold music for a while then disconnect me.
A.C.
Hi, Julia. We are sorry to hear about your experience. Please be aware our call volume is higher than normal. We encourage you to continue to work with your local office. To ensure you have the correct contact information for your local office, please visit our Social Security office locator. We hope this helps.
Marianne W.
I am trying to find a reentry code to complete my application to receive retirement benefits. The directions on how to do this are not available can you help?
Jim
for two days I spent calling this office and they put it on hold they answer and hang up they are some groceries with the population that you need a service and I went to the office and having staff they do not answer the Telephone the door officer make your call for an appointment and no one answered to call between 9am to 12pm and nothing did not answer I stopped making fun of the people in always serving them with measure ..I just want status change
A.C.
Hi, Jim. We are sorry to hear about your experience. Please be aware our call volume is higher than normal. We encourage you to continue to work with your local office. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Maria D.
What is the process to update a social security record for change in status (LPR to citizen)? I’ve tried calling the local office. After being put on hold for 15 mins, the phone has now been ringing for 15+ mins. I understand it needs to be done in person with an appointment. How does one do that if no one answers the phone? thanks!
A.C.
Hi, Maria. We are sorry to hear about your experience. Please be aware our call volume is higher than normal. We encourage you to continue to work with your local office. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Maria V.
The office in Cypress Texas has been extremely slow in providing and completing solutions to requests for customer service. Please stop blaming pandemic or WFH. Seems there is no accountability at this office.
A.C.
Hi, Maria. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Charles
Thank goodness for ssa. And keep up the good work.
A.C.
Hi, Charles. Thanks for your feedback and thank you for visiting our Blog!
Shari L.
The notices from my local office for an appointment are never kept.
The last 3 appointments this person JUST NEVER CALLS.
Ive left this person several voicemails each occurrence and nothing…
I don’t want my benifis to be disrupted.
Is this the usual practice?
I mean then why send me the letter in the first place??
So irritating.
A.C.
Hi, Shari. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.
Jamie D.
when mailing into get a name changed after a marriage do you have to provide all original documents? birth certificate, driver’s license, and marriage license? or just the marriage license? I would hate to mail on my driver’s license and be with out it especially if I cant just go get this done in office. also do we have a date we can get this done in office, would it just be easer to wait?
A.C.
Hi, Jamie. Thanks for your question. For information about how to change your name, please visit our Blog, Replacement or Corrected Social Security Cards during the COVID-19 Pandemic. We anticipate increased in-person service in early April. Customers who walk in without appointments may encounter delays. We hope this helps.
Ralph G.
I lost all info on my social security account when my cell phone was stolen in November. Recently found the 8-degit re-entry number. Can I get back to my social security account site using this re-entry code number?
Vance R.
They say that i went over my limit and i havent got a check since July of 2021 they didnt say how much i owe or how long they was gonna hold out on me theSocial Security Office n Dyersburg Tn has been closed i call that number never get an answer could u just please tell me who is taking all my money can somebody write me a letter or give me a call please this aint right im just saying
A.C.
Hi, Vance. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. We also encourage you to continue to work with your local Social Security office. We hope this is resolved soon.
A.C.
Hi, Ralph. We are sorry to hear about your situation. If you are unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.
Terris M.
I will be 66 in March 2022 and my husband will be 79. we are having to retire. He already receives benefits and I understand there use to be a law that would allow me to receive benefits through his SS if I don’t apply for mine until 70. Is this still a law?
A.C.
Hi, Terris. Thanks for your question. To qualify for spouse’s benefits, your spouse must be receiving retirement or disability benefits. Keep in mind if you qualify for your own benefits and for benefits as a spouse, we always pay your own benefits first. If your benefits as a spouse are higher than your own benefits, you will get a combination of benefits equaling the higher spouse benefit. For more information, please visit our Filing Rules for Retirement and Spouses Benefits page. We hope this helps.