COVID-19, General

Update on Our Reentry Plans

December 22, 2021 • By

Reading Time: 1 Minute

Last Updated: December 22, 2021

Social Security Administration LogoWe want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.

You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.

The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.

We will keep you updated on our reentry process.

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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

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Comments

  1. Li

    I have tried to call 8 different times today, and I waited on hold for quite a while, then the phone rings and you can tell someone picks up and disconnects.
    My purpose for writing is to tell you how frustrating that is when I have to talk to SS, but no one will talk to you, even after you wait on hold 47 minutes or more, only to be disconnected.
    GET YOUR STAFF BACK TO THE OFFICES!

    • gusman t.

      YOU can talk to them on +1(747) 333 6265

    • A.C.

      Hi, Li. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  2. Wayde S.

    So I need a new social security card with a name change. I had my ex wife’s last name … I have Id with new name , but need new card for employment … can’t get through to local offices so wondering what I do.

    • Diana Z.

      I need to change my address how can I do this

      • A.C.

        Hi, Diana. Thanks for your question. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local Social Security office immediately. We hope this helps.

    • A.C.

      Hi, Wayde. We are sorry to hear about your experience. For more information about how to correct your name on your Social Security card, please visit our Frequently Asked Questions. We hope this helps. 

  3. Agnes E.

    I just received my first disability check however I am wondering about the past four months if I will get paid for that and when will I expect to receive it. Thank you

    • A.C.

      Hi, Agnes. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  4. Joe M.

    I have tried to contact the office in Naples, Italy. I sent a message in December and have not received a response. I am trying to explain my wifes situation. She does not have a SSN nor will she ever have one because she is NOT a citizen, nor is she ever going to be a Resident. BUT, as i am retired military, i need to get her medical coverage through TRICARE/DEERS but she first has to have a DISAPPROVAL LETTER from SOCIAL SECURITY. I cannot even contact anyone because everytime i try, they want HER SSN which she DOES NOT HAVE… can anyone help?

    • What

      Yeah. Pretty much give up. Since COVID (and prior to it ) the world just stopped caring. Hi

    • tina m.

      yeah i will help you out

    • A.C.

      Hi, Joe. We are sorry to hear about your experience. We have referred your concerns to our Operations Staff. Our Office of International Operations home page provides more information to assist our customers living abroad. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

    • A.C.

      Hi, Joe. We are sorry to hear about your experience. We have referred your concerns to our Operations Staff. Our Office of International Operations home page provides more information to assist our customers living abroad. You can also submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

  5. Ata K.

    I applied for Social Security benefit. I was asked to submit my original birth certificate and citizenship Naturalization document. I reside in San Diego. How can I receive an appointment to submit those in a SSA office in San Diego?

    • Ata K.

      I immediately received email confirming appointment and talked to the officer (Mr. C.R) next morning. He was extremely helpful and professional provided detailed information. First class service from Oceanside Social Security. Thank you!

    • A.C.

      Hi, Ata. Please contact your local office for assistance. Thanks! 

  6. Patricia J.

    Hello last October I mailed in a W2 form to update my earnings statement for1983. I was told it would take about 45 days to have it investigated. I still have not heard anything. Do I need to re submit if? Thank you.

    • lisa a.

      yes reply me on

    • A.C.

      Hi, Patricia. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

  7. Terri D.

    Where do I mail my birth certificate and W-2 form? Also, since I didn’t work last year I do not have a W-2 form, only Form 1099-R. Will that work for retirement benefits application?

    • A.C.

      Hi, Terri. Once we receive your application, we’ll review it and contact you if we have any questions. We might request additional documents from you before we can process your application. For more information about application process, please visit our Retirement Benefits page. We hope this helps. 

  8. Nat

    Hi,
    Can someone tell me how long it will take for someone to decide my case? I cannot get through to my local office.

    • Pounce

      Hi Nat, time varies depending on the caseload of the various offices. It also depends upon what stage of the process you are at and what your conditions are, how cooperative your providers are with responding to SSA requests, etc.

    • A.C.

      Hi, Nat. The time it takes for a decision can vary. You can check the status of your application by creating at personal my Social Security account. You can also call us at 1-800-772-1213, Monday-Friday, between 8:00 a.m. and 7:00 p.m. We hope this helps. 

  9. Robert D.

    I have filed for social security, and waiting to relocate out of country, after all I have read, it seems I will be stuck here for a very long time. No one EVER ANSWERS the phones EVER. How long does the process take now that Social security has been shut done. Any local answer would be a huge help

    • lisa a.

      yes talk to me on my mail,i will help you out

    • A.C.

      Hi, Robert. We are sorry to hear about your experience. Please continue to work with your local office. You can also call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. We hope this is resolved soon. 

  10. Cindy M.

    There is absolutely no reason for anyone to be rude. if you were going to be rude because there were questions asked or that we didn’t want to MAIL our ORIGINAL SS card in then do not answer the phone. Brenham Tx 1/18/2022. I do not get it. if people are getting married and need to change their name..who is dumb enough to mail in your original? you shouldn’t even be putting that number on paperwork to mail in. Makes no sense. I have worked this whole pandemic with people in and out of my office. I do not see why 1/2 cant go in for appts and then other half next day. this is the most ridiculous thing I have ever heard of. do you have an easier way to do this process? without sending in Original SS card and Marriage license. makes no sense. I personally know someone who did and has yet to receive it back after 1-1/2 years. crazy!!!!!!!!!!!!!!!

    • CHRISTOPHER S.

      cindy talk to me on my mail i will help you out

Comments are closed.