COVID-19, General

Update on Our Reentry Plans

December 22, 2021 • By

Reading Time: 1 Minute

Last Updated: December 22, 2021

Social Security Administration LogoWe want to give you an update on our preparations for returning our employees to local Social Security offices, a process called reentry.

You may have seen a proposed reentry date of January 3, 2022 in the draft reentry plan that we provided to our unions, or in the media. While some executives reentered on December 1, we have not set a reentry date for the rest of the agency.

The best way to reach us is online at SSA.gov, or by calling our National 800 Number or a local Social Security office. At this time, please remember that we can only provide in-person service by appointment only for limited, critical issues. And we continue to hold voluntary hearings by online video and phone. We are taking steps to increase in-person help for people unable to complete their business online or by phone.

We will keep you updated on our reentry process.


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About the Author

Darlynda Bogle, Acting Deputy Commissioner for Communications

Darlynda Bogle, Acting Deputy Commissioner for Communications

Comments

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  1. Dee R.

    I have been attempting to sign into my account
    Have not succeeded. Called office, got recording that abruptly ended.
    And our taxes are paying for this atrocious service?

    Reply
    • Bartholomew A.

      Dee, I’ve been trying for over 2 weeks to get into my account & my wife applied for SS back in November & has been on step 2 since then & she can’t login to her account anymore either. What the heck is going on???

      Reply
      • ARP

        We’ve been attempting to file paperwork for nearly 2 years. We all need to complain to our politicians that represent us. This needs to be brought out for public knowledge.

        I think there is a funding issue and the government is suppressing it. Biden has screwed up everything else; why not the SSA? If there is a funding issue, they are likely using the pandemic as an excuse/cover-up.

        Reply
      • ARP

        We’ve been attempting to file paperwork for nearly 2 years now with no progress at all. We need to complain to our politicians that represent us so that this is forced out into public discussion.

        I think there is a funding issue and the government is suppressing it. Biden has screwed up everything else; why not the SSA? If there is a funding issue, they are likely using the pandemic as an excuse/cover-up.

        Reply
      • Ann C.

        Hi, Bartholomew. If you are still unable to access your account or encounter a problem with your personal my Social Security account, please call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 8:00 a.m. to 7:00 p.m. At the voice prompt, say “help desk.” We hope this helps.

        Reply
    • Ann C.

      Hi, Dee. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

      Reply
  2. Darrel l.

    I have been quarantine or in the hospital and have not been able to finish my disability application process I need to speak with someone who can help me ive been to sick or stuck at home for months now

    Reply
    • Angela A.

      your best bet is to get an attorney or non-attorney representative… they’ll be able to file all the paperwork for you

      Reply
    • Pounce

      Yes, sounds like you need a rep to assist unless you can file your case electronically.

      Reply
    • Ann C.

      Hi, Darrel. We are sorry to hear about your condition. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

      Reply
  3. Melody

    I’ve been trying to get back into my incomplete ssi application for weeks but I can’t find my reentry number anywhere. It says that it says it under “more info” in the “benefit application” section, but it doesn’t. Can someone please tell me where I can find my reentry number???

    Reply
    • Pounce

      Hi Melody, your reentry number is created when you start your application. You are prompted to write it down or print it before saving and exiting. Check your papers you had that day, or whether they sent it to your email. Otherwise, try loggin into my ssa and see if you can open your app that way. Lastly: call SSA and wait in terrible line to verify and get the system reset.

      Reply
    • Ann C.

      Hi, Melody. We are sorry you have had difficulty accessing your application. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

      Reply
  4. Amanda

    When is the Austin, TX office going to open? My husband and I have been waiting to bring his immigration papers to you for almost 2 years now. When I call the phone number, we are told to wait.

    Reply
    • Angela A.

      there are no plans in the works to re-open the offices to the public

      Reply
    • Ann C.

      Hi, Amanda. Social Security offices are currently open only for in-person appointments for limited, critical situations. We are unable to accept walk-in visitors. If you feel you have a critical situation, please visit our Coronavirus (COVID-19) webpage for more information. We hope this helps. 

      Reply
  5. James C.

    Before I signed my Part B application, I edited. I returned to the form, but there was no opportunity to sign. I want to sign today.

    Reply
    • Ann C.

      Hi, James. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.

      Reply
  6. Yvonne W.

    I have an appointment Tuesday Jan. 18, 2022 at 10:30 am. I have not received information to log in.

    Reply
  7. Jane S.

    I need to change my name on my social security card. I am divorced and I had my name returned to my maiden name in my agreement. How do I change the an,e on my social security card?

    Reply
    • Ann C.

      Hi, Jane. For information about how to change your name on your Social Security card, please visit our Frequently Asked Questions. Thanks! 

      Reply
  8. Denise A.

    I am a retiree and I know I would like to know how can I get a personal loan small alone for moveing

    Reply
    • Katie C.

      I don’t think that exists.

      Reply
    • Angela A.

      you’d have to ask a bank, not the social security blog

      Reply
  9. Ameri M.

    I have been trying to do a name change since I got married 2 years ago and no one will assist with this process. Why can’t I walk in to submit my paperwork?

    Reply
    • Amanda A.

      Exactly. I was told to mail an application with original document, copies aren’t allowed, and they would be mailed back. I’m not comfortable with that at all.

      Reply
    • Ann C.

      Hi, Ameri. Social Security offices are currently open only for in-person appointments for limited, critical situations. We are unable to accept walk-in visitors. If you feel you have a critical situation, please visit our Coronavirus (COVID-19) webpage for more information. We hope this helps. 

      Reply
  10. Mark R.

    I am working and need to know when I retire at 70 full age will my Social check be adjusted, I am receiving Social security monthly but work as well. Paying more quarters.

    Reply
    • Ann C.

      Hi, Mark. Thanks for your question. Each year we review the records for all Social Security recipients who work and will refigure your benefit if applicable. For more information about how work affects your benefits, check out our publication, How Work Affects Your Benefits. We hope this helps. 

      Reply

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