Social Security Delivers Faster Service to More People: Online, by Phone, and In Person
Reading Time: 2 MinutesLast Updated: August 17, 2025
Social Security is committed to meeting people where they want to be served, whether online, by phone, or in person.
Our latest performance metrics show we’re handling more customer requests than ever, with shorter wait times and more convenient service options. By improving customer service across all our service channels, we estimate that, due to the reduction in wait times, we have saved Americans 43 million hours over the last year.
Online Services: 24/7 Access
More people are choosing to manage their Social Security business online. With a personal my Social Security account, you can:
- Check your benefits or update your records anytime
- Apply for benefits online
- Request a replacement Social Security card
Online transactions are growing, helping customers save time and avoid office visits. Even better, more services will soon be available 24/7, making it easier than ever to access the help you need whenever you need it.
Phone Services: Quicker, Easier Help
Our automated phone system lets you:
- Verify your benefits
- Check claim status
- Change your address
- Request tax or Medicare forms
Nearly 90% of callers now use our automated phone services. For those who need an agent, average wait times have dropped from 24 minutes in July 2024 to just 8 minutes in July 2025, and our answer rate has increased to 78%.
In-Person Services: Shorter Waits
Most services can be completed online or by phone, but if you need to visit a local Social Security office, making an appointment means an average wait of just 6 minutes. We’re also processing retirement and survivors claims faster than before.
Disability and Hearings: Faster Decisions, More Options
We’re reducing wait times for disability claims and hearings. More people are choosing virtual hearings for added convenience.
See the Data
For more details, visit our updated Social Security performance webpage.
Tip: The easiest way to do business with Social Security is online through your personal my Social Security account. Sign up today!
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Joel M.
Joel Bradshaw *** ** ****
1(518)339-9756
510 North George St Rome NY 13440
jmkbradshaw@gmail.com
APPROVED SSDI 0ct 8,2025
Nov 21 2025 SUSPENDED SSI
FAXED Info MY FULL AMERICU CREDIT UNION ACCT STATEMENT since opening to NOV 22 …BENEFICIARY PAYMENT still suspended by UTICA NY SSA ..Ineffective at communicating and NOT open & transparent in timely manner as being approved to trust benefits SSI
Marilyn E.
Money sent to wrong account.Notifird SSS needed tracer tracking number so bank could reroute my check to correct account given wrong info from SSS now on hold 2 hrs 32 mins
quacy m.
dara pinakrd and keyshawn pinkard want to do social security fraud with my social security number asking to get a new card or replacement . it on September 30 at around 2pm. they want to use house and mortgage fraud, deed fraud, scam, also credit card scams
quacy m.
they also want to use food because of their size as a reason why for fraud and scam
quacy m.
this is keyshawn pinkard trying to sell my mother house illegally also doing identity theft using my social security use this link to help
https://www.youtube.com/watch?v=X0WV55CQZ8w
and or
https://www.youtube.com/watch?v=w9eANO_RirY
Mcknight K.
I just want to know when my ss check will get here
Jonathan H.
I’m trying to figure out how exactly I can schedule a appointment, so I don’t have to make a day of social security office! Well, for the life of me, I can’t figure it out. So, I suppose I’m going to be forced to walk in and hope I won’t be forced to make a day of it
Lumi M.
Yes, I am trying to make an appointment, too, and there is no information of how to do it.
Robert K.
Filed for retirement in December 2024 to start in April 2025, as recommended back then by the SSA, three months early. I have not heard anything since!
Love R.
I’d like to see SSA be able to do mailings of official diagnosis paperwork to ones resident if one doesn’t drive or can’t make it to office for any reason.
I made a petition for that to happen, it would serve those who can’t access the Internet.
https://www.change.org/p/allow-mailing-of-social-security-disability-documents
Maegaret H.
I would like to be able to make an shone call appointment online, through my account even when you are not open.
Allison
SSA called me with a recording reminding me of my phone appointment today… For the 3rd time in the past 3 weeks. But never called. I got a letter today saying my son called them October the 8 and told them he don’t want SSI even though he qualifies. He’s never spoken to SSA. Just last week we got a letter saying his case is inactive and if he wants to apply again his back pay(which will be a year this month)will also have to start over.
Arlene Y.
It would be nice if the online had a live person chat. This would cut down time waiting on the phone. There are several time our questions can only be answered by a live person. Online chat can work wonders. Try it. Come out of the dark ages and incorporate using todays technology to serve customers.
Kim S.
I totally agree with you on the Chat, because I have been trying to contact them multiple times and 2 hours later I still never got to speak to a person…. Chat would be great 👍
Digital B.
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