Social Security Administration to Resume In-Person Services at Local Social Security Offices
Reading Time: 2 MinutesLast Updated: November 2, 2023
I am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.
To avoid waiting in line, I strongly encourage people who can, to use our online services, call us, and schedule appointments in advance rather than walking in without an appointment.
Phone appointments can save you a trip to a busy office. I thank the public for your patience as we work to increase service.
Customers who walk in without appointments may encounter delays and longer waits at our offices. Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.
Given that many of the people we serve have health vulnerabilities, and consistent with our union agreements, we are continuing to require certain safety measures including masking (regardless of local guidance), physical distancing, and self-health checks for COVID-19 symptoms. We will provide masks to the public and employees if they need them.
Online Services and telephone remain the most convenient ways to contact the agency.
Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, on our website. Many Social Security services are also conveniently available by dialing toll-free, 1‑800‑772‑1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1‑800‑325‑0778.
As we transition to a new modern phone system, some people may experience a busy signal or be unintentionally disconnected from their call. We sincerely regret this disruption and recommend people call when our National 800 Number may be less busy, such as before 10 a.m. or after 4 p.m. local time or later in the week. Like our offices, our waits are generally shorter later in the month.
To learn more, please visit our Online Services page.
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Tags: COVID-19, General Information, my Social Security, my Social Security account, online services
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Douglas W.
Can a person make an appointment on line ?? No one answers the phone at any SS office I have tried to contact. I’ve waiting on average of 4 hrs in the 6 calls I’ve made to SS offices. I have chosen the Denton TX office to try and get an appointment set on line due to the location of my residence.
Ann C.
Hi, Douglas. We apologize for the inconvenience. Our move to a more modern telephone system has affected our ability to help you when calling our offices. Thank you for your patience as we continue to upgrade our telephone system. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Liz B.
I tried to sign up for Medicare online (I do have an account from when I signed up for social security) I received a reply stating that SS has different info on file.
I have paper forms that are complete. The 564 and 40B. My question is….can I just drop these forms off at SS or do I need an appt.?
Ann C.
Hi, Liz. Thanks for visiting our blog. If you are receiving benefits, you will need to contact or visit your local office. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Terri S.
Is there a place online to actually ask questions
Ann C.
Hi, Terri. Thanks for visiting our blog. We respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps.
Terri M.
I need to make a appointment in Tulsa Oklahoma
Ann C.
Hi, Terri. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Mohammad R.
Hello Dear SSN concern
My son was born 7th April 2022 and SSN help line concern person informed me last week that my son’s SSN was printed 21st April. But I did not get yet by mail. Now how can I get immediately from SSN office or other way. Need your Support.
Ann C.
Hi, Mohammed. We are sorry to hear that. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m., for assistance. You can also contact your local Social Security office. We hope this helps.
Joan T.
Hello, just a couple of notes for your information: 1) People do need their Social Security card if they’re trying to get help filing their tax return with the VITA program – for low-income taxpayers. 2) Naturalized citizens may have to go to a Social Security office when they apply for Medicare or SS benefits because they were not born in this country. The online services do not appear able to handle the processing for people not born in the U.S. Thanks!
ken
Hello,
I don’t got appointment to social security
is it officially open ?
I lost my social security but I’m having issues doing it online
Ann C.
Hi, Ken. We are sorry to hear that. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Sharmaine N.
I just want to know if the office on North Ave. & Laramie is open for walk in/or do you have to make an appointment
Ann C.
Hi, Sharmaine. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.
Kathleen G.
If I go to a SS office will they issue me a new SS card? I lost mine.
Ann C.
Hi, Kathleen. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page. We hope this helps.
Gent X.
My son born abroad
Have USA citizenship
I need to apply for his ss number
We are in crofton 21114
What do I need for doc and
I would like to have a appointment for hem in Glen Burnie
Thank you very much
Ann C.
Hi, Gent. Thanks for visiting our blog. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. For more information about applying for a Social Security number for your child and what documents you will need, please read our publication, Social Security Numbers for Children. We hope this helps.
Belinda k.
I need to set up an appointment for my nephew Devon Barrow
Ann C.
Hi, Belinda. Please contact your local Social Security office for assistance. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. We hope this helps.