COVID-19, General, Online Services

Social Security Administration to Resume In-Person Services at Local Social Security Offices

April 4, 2022 • By

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Last Updated: April 12, 2022

Social Security Administration LogoI am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.

To avoid waiting in line, I strongly encourage people who can, to use our online services, call us, and schedule appointments in advance rather than walking in without an appointment.

Phone appointments can save you a trip to a busy office. I thank the public for your patience as we work to increase service.

Customers who walk in without appointments may encounter delays and longer waits at our offices. Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.

Given that many of the people we serve have health vulnerabilities, and consistent with our union agreements, we are continuing to require certain safety measures including masking (regardless of local guidance), physical distancing, and self-health checks for COVID-19 symptoms. We will provide masks to the public and employees if they need them.

Online Services and telephone remain the most convenient ways to contact the agency.

Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, on our website. Many Social Security services are also conveniently available by dialing toll-free, 1‑800‑772‑1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1‑800‑325‑0778.

As we transition to a new modern phone system, some people may experience a busy signal or be unintentionally disconnected from their call. We sincerely regret this disruption and recommend people call when our National 800 Number may be less busy, such as before 10 a.m. or after 4 p.m. local time or later in the week. Like our offices, our waits are generally shorter later in the month.

To learn more, please visit our How to Get Help from Social Security page and our Online Services page.


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  1. R F.

    It is a disgrace to be waiting online wrapped around the block in 90 degree weather because of social distancing crap. Heartbreaking to see many elderly people and handicapped and Ill people standing in line just to get inside . It’s is July and Covid is basically obsolete at this time . Why is this still happening ? You can’t even get the correct information online for MANY situations. I’ve called several times. This needs to end . People need to speak up at least get these people an awning to protect from the elements if you are going to make us stand outside . We are being treated like animals. Actually I’m pretty sure animals have more rights .

    Reply
    • Ann C.

      Hi. We are sorry to hear about your experience. You can submit feedback by visiting our Contact Social Security page. Once there, select the “Email Us” link. This will take you to the “Email A Question to our Support Team” form where you can complete and submit a compliment, complaint, or suggestion. We hope this helps.

      Reply
  2. Ian

    You encourage people to call the main social security number to make an appointment and yet the system keeps them on hold for an unconscionable amount of time.
    I have been trying to get an in person appointment for months and have been unsuccessful. I would love to use the online services to get a lost social security card replaced but I cannot do so as Social security claims that they cannot confirm my citizenship which I find shocking. Very frustrating all around. Get it together please! This is not that hard. Appointments should be managed online and then that would free up the customer reps for real issues.

    Reply
    • Ann C.

      Hi, Ian. We are sorry to hear about your frustration. Keep in mind most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. For more information about how to apply for a new Social Security card, please visit our Social Security Number and Card page. We hope this helps.

      Reply
      • Darcy M.

        Lol, funny this response was posted today. An agent from the call center just told me I can’t request an appointment. Walk in only… after being hung up on the first time I tried to call.

        Reply
  3. June P.

    Hello I’m trying to see if I can go into the office today….I had paid for a social security card but the email it sent me is saying they need a copy of my driver’s license I was wondering if I can just go in the office and do all that over there since I already paid for a replacement card

    Reply
    • Ann C.

      Hi, June. Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays. Visit How to Get Help from Social Security to learn more, including what to know if you need to visit an office. Keep in mind there is no cost for a replacment Social Security card. We hope this helps.

      Reply
  4. Parise B.

    Can they do what they say they will do…. for my child Taner Walker… his father died who was my husband 1/6/22 and still not getting SSI for my child who is 5 yrs old…. I did all things correctly and your employees have deeply failed us ….. I had an appt 6/24 2:15p for NY and they had it for NC; i did received in the mail the wrong child and wrong location which i called and corrected and they still messed everything up… now we have to wait till August his dad passed in 1/6/2022…. this is so wrong on so many levels ….. can i get someone to contact me for my childs benefits that are rightly his…… why do the people who are hurting and grieving this way… and then still make them do the process all over again

    Reply

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