Frauds & Scams

Scammers Fake Social Security Email

January 27, 2016 • By

Reading Time: 2 Minutes

Last Updated: March 23, 2022

warning.scam.alertThe subject line says “Get Protected,” and the email talks about new features from the Social Security Administration (SSA) that can help taxpayers monitor their credit reports, and know about unauthorized use of their Social Security number. It even cites the IRS and the official-sounding “S.A.F.E Act 2015.” It sounds real, but it’s all made up.

It’s a phishing email to get you to click on a scammer’s link. If you do, a scammer can install malware — like viruses and spyware — on your computer. Or, the link might send you to a spoof site — a lookalike website set up by a scammer to trick you into entering your personal information.

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Not sure if an email is really from the government? Here are a couple of clues. Did the email end up in your junk folder? Email providers use filters to help catch phishing scams and prevent spam from getting into your inbox. And when you hover your cursor over the link, is the web address really a trusted website? In this fake SSA email, when you hover over the URL you’re invited to click on, you see the link goes to an unrelated “.com” — instead of the Social Security Administration’s ssa.gov or another “.gov” site.

If you get a questionable email, don’t click on any links, or open any attachments. Report it to the FTC at ReportFraud.ftc.gov — and to the real organization impersonated in the email. You also can report it to your email provider. Some email providers let you mark messages as phishing scams. Your report is most effective when you include the full email header, although most email programs hide this information. To find out the full header, type the name of your email service with “full email header” into your favorite search engine, and include this information in your report. When you’re done, delete the email.

If you’re unsure about an email that looks like it’s from the government, contact the agency directly. But find the contact info yourself.

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  3. Thomas W.

    I received a voice mail from a probable scammer which said to call 916-598-8623. I did not call back. Is there an e-mail address that I can send this voice mail to for your further investigation.

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  5. Maria

    Hola buenas tardes recibí una respuesta de este correo es falso o no do_not_reply@ssa.gov

    • Ray F.

      Hello Maria. Most -if not all- Federal Government agencies use “.gov” sites and email address.
      For information in Spanish, please visit us at http://www.segurosocial.gov or http://www.facebook.com/segurosocial.
      For Social Security information in other languages, please visit us at http://www.socialsecurity.gov/multilanguage.
      Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. Please be cautious about posting personal information on social media and communicating personal information via email.
      Thanks!

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  7. Robert F.

    I am very happy that I have a chance to read such an informative post of Scammers fake Social Security email. Hopefully, I’ll get better informative posts from you in the future. Thank you for this.

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  8. Brenda A.

    Hello, I keep getting phone calls from people saying they are s/s and they are going to have the cops come to get me.This is the number they called from today. 2092993211

    • Vonda V.

      Hi Brenda, thank you for checking in with us. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.

      If you have questions about any communication — email, letter, text or phone call — that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). You may also report the information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

  9. jeff e.

    how can i make an appointment at my local office to discuss possible early retirement?
    my local office is in kissimmee, fla.

    • Ray F.

      Hello Jeff. We currently do not have an online appointment scheduler. However you do not need an appointment to get the information you need to file for benefits. You can file for your Retirement Benefits online.
      To help you plan, you can estimate the amount of your own benefit using our online calculators.
      Some of our local offices do offer walk-in appointments; however, these appointments are on a first come, first serve basis, you can schedule an appointment by calling us at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. to 7 p.m., Monday through Friday.
      Generally, you will experience a shorter wait time when you call later during the day or later in the week. Thanks!

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