Plain Talk (About Social Security)
…we have made it a priority to speak to you plainly.
The Center for Plain Language issued its annual Federal Plain Language Report Card. The annual report grades federal agencies on how well they communicate with the nation’s taxpayers, and gives grades from A to F on:
- Compliance with the requirements of the Plain Writing Act of 2010:
- Plain writing; and
- Information design.
This year, the Social Security Administration tied for top grades with the Securities and Exchange Commission and the Department of Homeland Security. We’re the only agency that has received top marks for two consecutive years.
Let’s face it: There’s only so much time in the day. There are limitless distractions between your social media feeds and work emails. Do you have time to sift through confusing government jargon and paperwork that you have to read multiple times to understand?
We could explain our programs with complex legalese and confusing run-on sentences. We could add some infographics and long web links. We could even reference SPORT without actually clarifying that, in our world, it’s an acronym for Special Procedures for Overpayment Reduction.
Instead, we have made it a priority to speak to you plainly.
Our mission is to deliver world-class services and make our communications about those services as clear, concise, and easy to understand as possible. You can see our high grades, and those of other federal agencies here.