Is that Phone Call From Us?

woman talking on the phone It’s the morning of a busy day at home and you get a call from an unknown number. You answer only to find yourself on the receiving end of a threatening message saying your Social Security benefits will stop immediately unless you provide your personal information. It happens every day to thousands of Americans.  And it’s not Social Security calling.

Scammers have many ways to lure their victims into providing information and then stealing their identities. Sometimes they call under a guise of helping you complete a disability application.

Protecting your information is an important part of Social Security’s mission to secure today and tomorrow. SSA employees occasionally contact citizens by telephone for customer-service purposes.  In only a few special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If you do receive a call from one of our representatives, they will provide you with a telephone number and extension.

The Acting Inspector General for Social Security, Gail Stallworth Stone, urges everyone to stay vigilant of impersonation schemes and to not be afraid to hang up.

You must always remember that you’re in control. Also remember that Social Security will never do any of the following:

  • Call you to demand an immediate payment;
  • Demand that you pay a debt without the ability to appeal the amount you owe;
  • Require a specific means of payment, such as requiring you to pay with a prepaid debit card;
  • Ask you for your personal information or credit or debit card numbers over the phone; or
  • Threaten you with arrest or deportation.

If you receive one of these scam calls or emails, do not provide them with any information. You should:

  • Hang up immediately;
  • For Social Security impersonations, contact Social Security’s Office of Inspector General at https://oig.ssa.gov/report.

If you receive a notice from Social Security, please use the telephone numbers provided in the notice sent to you. You can also call 1-800-772-1213 or visit socialsecurity.gov for how to contact Social Security. Remember that scammers try to stay a step ahead of the curve. You can do the same by protecting your information.

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139 thoughts on “Is that Phone Call From Us?

  1. I keep getting calls from people saint I been given a grant from the government and I don’t have to pay it back,an then they say I will need to give them 250$ to get it they sound like Indians decent always from the same area they called last week the area code is 202 but they change it real fast the number they call is a government number (254-498-4061)Ronnie Williams I susceptible the will call one day this week.

  2. NO BODY CALL ME BECAUSE I HAVE DEAL WITH SOCIAL SECURITY ADMINISTRATION AND IN MY CLAIM SSA DENIED ME EVEN I AM DIABETIC AND HIGH BLOOD PRESSURE SSA DENIED I AM NOT SICK OR GET ANY SICKNESS I AM THINKING BEHIND WHAT IS IT LIKE HUMANS AND CITIZENS IN THIS COUNTRY….!

      • I think it is good you took the time to inform someone of a “rule of etiquette” (Being somewhat computer culture ignorant myself, I don’t know if there’s actual legitimized protocol covering things of this nature) and I do appreciate the approach you chose ie.. state the fact regarding the use of caps and then recognizing that they may have intended it . I am void at the moment of any ideas of how one might respectfully acknowledge other possibles that could give rise to that use of caps. For example, perhaps the person commenting has vision problems and is unfamiliar with the adaptive features available to assist them. Just a thought.

  3. My ex spouse falls for every scam that comes down the pike, and never fails to drag me into it. I’ll get a frantic call from her every couple of months
    about how how the IRS is sending the sheriff out for $10000 in “back taxes,” or “delinquent student loans” or whatever and of course, she just wants to “warn” me because I’m supposedly responsible & I’ll be hearing from them because she gave them my information. She actually ended up getting stuck paying on some loan neither of us owed because she simply will not believe me when I tell her she’s dealing w/a scam. Some “student debt relief” person left voicemails for her & because I have a degree, she immediately assumed it was a legit caller on “my” student loan – which had been paid off for decades. (I’ve still got all the documentation backed up in the cloud, from initial application, receipts, correspondence, to payoff.) But she refused to believe it, insisting it was MY bill & kept nagging me to make up all the “late” payments because they threatened to send her to collections. I’m not sure how, or if she’s even telling the truth (frankly, I suspect she may be developing more than a touch of dementia), but she claims she’s now having to make monthly payments on “my” loan & says she’s hiring a lawyer to make me pay. Arrrrrrgh!!!!!! I know I’m in the clear but I resent having to waste my time defending myself in court because my ex fell for her 10th scam this year. Computer viruses, links in emails, infected downloads, phone calls, mail order scams, get rich quick schemes, door to door Kirby salemen (she bought a $4000 vacuum sweeper from them!!!), they see her coming for miles. I only wish she’d leave me out of it. Hope she doesn’t screw up my Social Security if she gets one of these calls…..

  4. Thank you for the information. I am always getting calls from scammers saying I have some type of grant, or other stupid things, and I just hang up. They eventually get tired of calling.

  5. I’m not sure the message I received was necessary. When did you begin the policy of sending such messages? At what date? I have never before received one.
    A COLA of 2% is nothing to brag about, by the way.

  6. I hope many who receive this will take notice. I thank SSA for the update and will continue to remain vigilant 👍🏻

  7. I am replying in regard to the message I SENT directly above this one. The message I originally received was essentially a blurb in support of SSA. I am thankful to receive SS but believe me, every penny I received was earned over and over again. It would help if you can tell me the exact date on which you began this policy. . Was it in 2017? If so, I want the exact date.

  8. En que direccion de correo puedo yo verificar si me han enviado mi primer pago de pension.Ya van mas de 300 dias desde que notifique la perdida de la primera vez.
    Saludos
    Ana Maria Montero Leon
    Santiago de Chile

  9. Question: If I go to live in Mexico after retirement, Can I have my Social Security monthly check, deposited in a bank in Mexico ( For example Chihauhua city )
    I will appreciate your advise.
    Thanks
    Ricardo Rueda

  10. Hello!it’s Isaac , i would like to thank Social Security Administration of United Sate of America for all the information they have send to me.Have good day, bye bye!

  11. They are always changing there phone numbers we get this call at least once or twice a month saying hi my name is Joe I am calling to update you on your recent disability claim that you filed And when you don’t respond they ask can you hear me okay.
    Before it was my Home phone now they call on our cell phones. I don’t even respond I just hang up!

  12. PLEASE DELETE MY COMMENTS – THEY WERE NOT MEANT FOR GENERAL CONSUMPTION – ESPECIALLY MY PHONE # – THOUGHT I WAS CONTACTING YOUR OFFICE ONLY!!!

  13. i got a call from SSA caller ID showed a 401 area code. call back no answer. looked up all SSA # all are 877 or 800 but no 401 i think its a scam.

    • Hi Keith, SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks.

  14. 11-1-17
    After I filed s/s benefit application, I received a call from # 510-xxx-xxxx(found not working#), and asked
    call back to 510-xxx-xxxx. I called this #, and recording massage said, leave my name, , tel # and s/s #.
    Also, got email, from DoNotReply@ssa.gov, asked to call # 877-772-xxxx. Could you please, verify all these are legitimate or fraud?
    I am so worrying.
    Thank you.
    V. Kim

    • Thank you for contacting us, Vince. The telephone numbers that you provided, are (good) working numbers for our Workload Support Unit. Social Security employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. However, when a person has questions about any communication —email, letter, text or phone call— that claims to be from SSA, we ask that they call Social Security’s toll-free customer service number at 1-800-772-1213 to verify its legitimacy (TTY number at 1-800-325-0778). Representatives are available Monday through Friday, 7 a.m. to 7 p.m. Thanks.
      Just a reminder – please be cautious about posting personal information on social media and communicating personal information via email.

  15. I was contacted on my cellphone today about my daughter’s social security. the number that they left to call back was: 1-855-829-8915. Is this legit?
    Mary Ann

    • Hi Mary, the telephone number you provided, appears to be legit. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone. If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks!

  16. PCH I have had more then one time some one saying that they are ho there not. I click yes for friends and the we start texting and then they ask if I pay taxe? I say no I a special American!

  17. You know how wrong it is that when I call I get a recording of a Wal-Mart ad several times saying I can receive a $100 Wal-Mart card for doing whatever. Hmmm wonder where these fools are getting our numbers. And I am quite sure that whatever the idea is to get that $100 is just a scam to get people to waste their disability check. Shame on YOU!

  18. Thank you so much for having this site, so that people can make their questions to you. I have been on the phone on hold literally for hours and blogging is a technological way to communicate with you. I just hope I get an answer.
    My question is the following one:
    If an elderly person receiving Social Security benefits for a disability along with other state benefits, suddenly gets information that this person will receive a lump sum of a housing settlement. How will this settlement affect her social security benefits? Can some of those funds be used to pay off bank loans? Would a special needs trust fund allow for this person to access funds for things not covered by any of the benefits the person gets? Will the person need to disclose and lose benefits equating the amount of the settlement? Thanks for your response

    • Hi Rosario. We are sorry to hear that you are having difficulty reaching someone by phone. We are experiencing higher than normal call volume.
      For a person receiving regular Social Security retirement or disability (SSDI) benefits, this income does not affect his or her benefit. These benefits are based on earnings and are not subject to income and resource limits.
      For a person receiving Supplemental Security Income (SSI), this type of income could affect his or her benefit. This is because the amount of the SSI benefit is based, in part, on the income and the resources available to the individual receiving SSI benefits.
      Representatives at our toll free number (1-800-772-1213) are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call late during the day or late in the week. Or you can contact your local office directly.

    • Hi Dennis. A child’s benefits normally stop at age 18 unless he or she is a full-time student in an elementary or high school (benefits can continue until age 19) or is disabled.
      For a child with a disability to receive benefits on your record after age 18, the disabling impairment must have started before age 22. See our Disability Planner: Benefits For A Disabled Child web page for more information. Thanks!

  19. I received a letter saying I wanted to discontinue my social security payments. I never asked for my social security to be stopped. I am 91 years old and was in hospital and then a rehab and now back in Alf. I am so troubled by this. It says to write a letter if you want to cancel the cancellation. But how was someone able to stop my payments. By the way my daughter is typing this for me. Can she as power of attorney go down to social security to fix this

  20. My x husband never paid his court ordered child support or alimony Told me he would kill me if I tried to get it This was in the 1970’s Anything I can do He is getting a pension from Norway and SS We were married in 1968 divorced in 1976 I think

    • Hello Joan, according to our rules, at age 62, an individual may be eligible for Divorced Spouse Benefits if he or she was legally married to the worker for at least 10 years before the date the divorce became final. We hope this information helps.

    • Hi Aaron, please call 1-800-772-1213 for assistance. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Thanks!

  21. Can you schedule a callback instead of holding on phone for an hour? Most large corp offer the callback option. The wait to contact SSA is ridiculous, please let me know you have a callback option vs. holding an hour or more…

    • Hi Marianne. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. Generally, when calling our toll free number at 1-800-772-1213, you will have a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      Remember, many services, including applying for retirement, disability and Medicare benefits, requesting a replacement Medicare card, or reporting a change of address are conveniently available anytime at our website. When you use your personal my Social Security account, you can click on “Ask a Question” or “Talk to an Expert” for a call back. We hope this helps!

    • Hello Lenore. You cannot report a death or apply for survivors’ benefits online. Usually, the funeral director notifies us of an individual’s passing by contacting the local Social Security office. To verify this information was reported, you need to talk to one of our representatives. You can call our toll free number at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday.
      Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!

  22. I got a call last week from 703-361-0290 saying I was set up with a face to face meeting at the Manassas, VA office on 1/10 to discuss representative payee. This was because I was just beginning to receive retirement payments and I was already a representative payee for my wife. The recording gave me a number to call, 855-210-0123. I eventually talked to a man from “that office” who said the appointment was a mistake. I told him since I’m my wife’s representative payee and I’ve been filling out her reports, that I don’t need a representative payee for myself.

    Today, I got two calls messages from Boston (617-227-1929) about the same thing. The lady on the recording never mentioned my name, nor my wife’s. The message said for me to contact 866-964-7317 x29286.

    Are any of the phone numbers I mentioned above legit? Why am I being called instead of getting letters? Why would the Boston office call me?

    Thanks.

  23. I just made a phone appointment with Social Security to apply for my benefits. Does this mean I am to call Social Security on the appointment date or they will call me? I neglected to ask and don’t want to wait for a call if I am the one that is supposed to make the call. I wasn’t provided with a number to call so I assumed SS was to call me.

  24. I was at my local Social Security office and started to record the agent’s answer to my inquiry and the agent stopped the meeting and had me removed from the office. What did I do wrong.

  25. HELP I can’t get through on the phone, can’t stand in line at the local SS office for 8 hours waiting for an opening, have been denied access to set up an account, what do I do, as it pertains to my monthly direct deposit? HELP

    • You can speak to a Social Security representative for help with a my Social Security account between the hours of 7 a.m. and 12 midnight (Eastern Time), Monday through Friday.
      Toll-free: 1-800-772-1213 After you hear “Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
      Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.
      TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.: 1-800-325-0778
      * You can also use our automated telephone services to get recorded information and conduct some business 24 hours a day.
      We hope this helps!

  26. Got a call today from a 210-374-8373 number claiming to be Social Security. Called back and a person in India answered claiming to be in Dallas when I asked what office she was in. I told her I was in FL and had no intention of talking with her.

    • Thanks for sharing, Doug. Just a reminder, if a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks!

  27. I received a phone call fro SS??? threatening me with legal action if i dont call them back….FRAUD
    The number is 1 210 762 6010

    • Thank you for sharing, Patricia. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication —email, letter, text or phone call— that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).

  28. Attempting to contact the SS office is about the most frustrating endeavor i have ever undertaken. i tried the 800 phone number 6 times and each time was told to wait over an hour which time i don’t have. finally i was told i could get a call-back. i did, and when the call came it went right to the survey and skipped the agent completely!!!!!
    cannot use the online method of contact because in attempting to create an account my answers to all of the questions are rejected as incorrect. how ridiculous it is to tell me i don’t know the answers to personal questions!!!! would someone please call me at 813-996-2555
    i must change the address for me and for my wife

    • We apologize for all of these inconveniences, Peter. If you are unable to create an account or encounter a problem with your my Social Security account, please call our dedicated my Social Security Hotline. To reach this hotline, call 1-800-772-1213, at the voice prompt, say “helpdesk”. When calling our toll free number, you will have a shorter wait time if you call later during the day. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      You can also report your change of address by mail to your local Social Security office. You and your wife must submit the request individually. Please include your Social Security number or claim number in the request. We hope this helps.

  29. I received 2 calls today from 201-596-4527. The male voice left a message that my social security # has been compromised and to call the number above immediately due to my assets are being frozen. I called them back from a VOIP line with a different area code than what they called me at. They answered “Social Security Administration”. I immediately asked the woman that answered the phone what her name and badge # are. She hung up.

    • Thank you for sharing, William. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      As a reminder, if a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).

  30. back in Feb I requested help via email in ref:my user name and password. As of 3/23/18 I have received NO HELP AT ALL. I can’t even find of get the local office for them to help OR their hours . Why is it SO HARD to navigate the ssa system????????? Len Diehl Northumberland Pa. 17857

    • We’re sorry that you’re having difficulty accessing your personal my Social Security account.
      If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office.
      Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. Thanks!

  31. Received an email (see below) after applying online for retirement benefits, is this legitimate?

    Dear MARK D CASEY

    Please call our office before Friday, April 13, 2018 and ask for Ms. T. Wickett. The telephone number is 855-897-4927 ext.27707. We need to talk to you about:

    The month you can begin receiving benefits.

    Your Medicare entitlement.

    When you call our office, please have this letter with you. It will help us to serve you more quickly.

    Social Security Administration

    • The information appears to be legitimate, Mark. SSA employees occasionally contact citizens for customer-service purposes. An SSA employees may contact you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone. If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks!
      Link to FO

    • Unfortunately, and because of security reasons we do not have access to personal records in this blog. We do not provide call-back services. One of our representatives should be able to assist you. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
      •Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
      •Contact your local Social Security office. Thanks!

  32. I received multiple calls from a Damian from Charles City, VA Ph#804-829-3886 stating that he is from the Social Security Administration and that my Social Security number is being used in an illegal operation and has been compromised. My benefits are being suspended today. Please contact your allotted Paralegal 804-569-5071. Is this a scam? Thoughts everyone?

    • This does not appear to be a legitimate number for Social Security, Brea. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thank you for bringing this to our attention.

  33. got a call from someone saying my ssn has been suspended due to criminal activity for me to call them. Incoming number was 178-328-9321 it was an automated call and I did not get the number to return the call.

  34. I went my Social Security office 2 days ago. I received a call from “unknown“ gentleman who requested that I clarify my personal information. ( name maiden name birthdate and Social Security number) He knew that I had been at my Social Security office 2 days ago. He did not reveal his name or how he knew my information.
    Yet he did not identify himself and wanted me to give him all the information to re-apply for Social Security again . This is when I began to suspect that this may be fraud.
    How would this person know when I showed up at the office and yet not identify himself or give me a specific agent ID or anything?

  35. I am dismayed by the fact that reporting a call from someone isn’t easy to report, I called the number provided to notify you, but after a lengthy automated message I’m told that no one is available and that I should just call back later? Then I get online to report it as fraud and I have to write a book?

    At the bottom of the page it says “paid for at U.S. taxpayer expense, but I can’t get a hold of anyone or easily report this…

  36. I called social security office said nothing can be done which I think is completely wrong ,I received a called today from a Amber from a National Disability from Oxford Ohio 1-513-296-6877 at 1:02 pm May 4 2018 her exact words were shape was from social security office calling me about my recient request I said I haven’t made any she hung up on me and I called the number back that’s how I got the company name . So I called social security office and there’s nothing you’re office can do for they get some elderly person who don’t know what to do..? That’s sad then why do we even try to report it

  37. Just received a call from 903-284-2431, telling me my SSN is committing illegal activity in the state of Texas. I don’t live there, haven’t been there for a few years.

    • Hello Maureen. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks.

  38. The latest scam is call by automated service claiming your social security number has been used in an illegal activity or maybe compromised.

  39. been getting a lot of calls and messages from WACO, TX saying they are agents of the HQ of social security,
    when actually the HQ of social security is in Maryland.
    This is officer blah blah blah and your social security number has been compromised, you must call for us to remedy this situation.

  40. I am waiting on the telephone for days .just to get a phone number that is in use now,the paper I received has a number to call,but it is out of service.????

  41. Received a message with a computerized voice saying there were multiple criminal actions associated with my SSN and to call 844-298-7929.
    I realize this is a scam. I’m writing because I didn’t find the above number associated with a SSN scam (when I searched the internet).
    New?

    • Thank you for sharing this information, Maribeth. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).

  42. Shortly after applying for Social Security benefits online I received an email saying I need to call 1-855-897-4927 ext. 27734 and ask for a Mr. M. Mutima regarding when my benefits will start. I called your toll free number (800-772-1213) and due to the long wait left a message for them to return my call. When they did I spoke with Lauren who asked me for what I considered personal info and then was told the 855 number was legit and I should call them I still didn’t feel right, but called the number and got a message to leave my name and social security number. I hung up. This number is showing registered to a private residence in Apex NC Montoya F Rouse at 1002 Camberlay Drive, . Therefore, I am still suspicious.

    • I followed up with the phone number by calling our local office and they confirmed the number was legit and the person is the one handling my account. I feel a little better now. Don’t know why the number came up to a local address in apex though.

    • Hi Kathleen. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Thanks!

  43. “SSA employees occasionally contact citizens by telephone for customer-service purposes. In only a few special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone.”

    I have an issue with this statement. I have heard that SSA will never make an unsolicited call to an individual and have been telling this to those I know. People can be misled by this information.

  44. I’ve been receiving phone calls claiming my social security # has been suspended. The call came in from 916.226.4913 and requests a call back. What should I do?

    • Hello George. SSA employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).
      Thanks.

  45. A call from a fraudulent SSA person this afternoon said to call 1-443-951-9586 or they would start with legal proceedings. I know this is a scam but wanted to report it

  46. I just got a call from a robot saying it was from the SS office and they suspected my identity had been stolen. The number to call was 410-401-8780. Just wanted to report the crooks!

  47. I got the same call as above with an automated voice saying call 410-401-8780 because my ss# stolen and they were going to freeze all of my accounts if I don’t call back.

    The IRS scam got old and now the losers are trying something different.

  48. Received call from 210-405-8868 San Antonia Tx saying call them , something about legal enforcement action and criminal activity on my SS card. I have no idea of what this is. No name used ,just said he was the department .

  49. I was in trouble and needed a good reliable auto. I purchased a (what I thought was good car). I traded it in and bought another used auto. My husband died in 2014 and I had to sell my home that I lived in for over 20 years. My husband was a very sick veteran with a ruptured aorta. I brought him home with all of the oxygen and took care of him since 1997. I lost my job! So I had to sell my home and it was tough finding another home for me and my son who has been out of work (another long story). I’m strapped with a car that I thought was a good buy, but too expensive. I’ve been making payments of $330.00 a month and just realized this will be for 5 more years and I’m short on funds for food right now. I can’t find work for myself as I’m 80 years of age, but I’m still willing to work. Is there any help our there for me. Is there any help out there for me?

  50. We received a call from this number this morning, 14104018780 from Brooklyn, Maryland, indicating we had fraudulent activity and needed to call this number before our account shut down. I realized that this was a call to get our information and thought I should report it. I am not sure if this is the right place but I waited on the phone through your normal phone service but it took too long as I have to get ready for work. hope this helps

    • We apologize for the long wait, Holly. When calling our toll free number (1-800-772-1213), you will have a shorter wait time if you call later during the day or later in the week. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.
      You may also report telephone scams to the Federal Trade Commission.
      Thank you for sharing the information.

  51. Why have social security phone you at all even if I know about the situation..yes nothing is fool proof..but I have to worry about enough already..even e mails are not fooll proof but keep reminding me of the things social security want do to get personal info..thanks for adding one more thing for me to worry about

  52. I received a call from a person that said there was some fraudulent activities on my SSI account. They left me a number to call them back on, 833-227-2128, is this a valid number? Should I call them back or is it a scam?

    • Hello Ronald. SSA employees occasionally contact citizens by telephone for customer-service purposes. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If a person receives a suspicious call from someone alleging to be from SSA, citizens should report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  53. I got a call from 301 637 7473 that my social security was compromised would Social Security Administration make such a call from such a number thanks

    • Hello Jose. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778).
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees. Citizens may report “scams” to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  54. I received a letter in the mail regarding a refund of a payment. The number to call is 844-885-6621. Can you tell me if this is a legitimate number at SSA.

    • Hi Catherine, thank you for checking with us. Social Security employees occasionally contact citizens by telephone for customer-service purposes, and occasionally send correspondence to individuals requesting a return phone call. Anytime you have questions about any communication – email, letter, text or phone call – claiming to be from SSA, we ask that you contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7p.m., Monday through Friday, to verify its legitimacy. (TTY number at 1-800-325-0778). Thanks!

  55. I just received a call from phone number 401.584.0954 stating that my social security number has been compromised. Can you please tell me if this is a scam.

    • Hello Karen, Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      The Federal Trade Commission, which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees. If a person receives a suspicious call from someone alleging to be from SSA, citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.
      Thanks!

  56. I am collecting my husbands social security. I want to fie for fall retirement benefits under my name. Hw do I do that?

  57. I received a call, stating I need to contact Soc. Sec. immediately due to my “number” coming up fraudulent. As a result all of my assets and payments will be seized. The number was a 466 area code. Any information if i can see if it is legit, also waiting on the phone for 45 min to get cut off is not good practice either. thank you for your time.

    • Hello Michelle, Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employees may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Individuals may also report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.
      Thank you for bringing this to our attention.

  58. Someone called me or my husband did not say which one but said my SSN had been suspended for some reason (their words) and I should call back to this same number she said
    T0 call back to this number
    1-337-50330
    It went to my voice mail I saved the msg.
    Does this sound normal?

    • Thank you for sharing this information, Cynthia. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.
      Thanks again!

  59. I received a call from the social security administration (recording) that said my ss# was flagged for fraudulent purposes. I was given a number to call. How do I know this is legitimate?

    • Hello Jennifer, Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks!

  60. Just received a call from 214-509-6498 from L Foster ID number CA2391, stated he was from the SSA of Texas and was giving me a courteous call to inform me that my ss# was going to be inactivated d/t fraudulent activity – credit cards, money wired to Columbia and Mexico, drug activity. US marshals raided an apt in Texas with my name on the lease and found 22 pounds of cocaine with a street value of 1 billion dollars and that they were issuing a warrant for my arrest BUT they were going to allow me to plead my case with a US marshal over the phone

    • Thank you for sharing, Angie. The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending. In only a few limited special situations, usually already known to the citizen, an SSA employee may request the citizen to confirm personal information over the phone. If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.

  61. I just received a call from 209-890-0444. There was a recorded message. The beginning of it was cut off. I did not even hear that it was supposed to be the SSA. I did not answer, but I called back, knowing it might be a scam, after I heard something about legal proceedings. The man who answered (a foreign accent – maybe Indian?) said, “Social Security Administration”, and asked for my telephone number. I gave it to him. Then he wanted my name. I said I did not know if he was really with the SSA, that I did not want to give him my name, and he said, in a menacing tone, “Ma’am, listen to me…”, then began to use the most foul language I have ever heard. He said, “I want to f**k you”, and so forth – about 4 phrases before I collected my wits and hung up. Is there anything that can be done to protect citizens from this kind of harassment? Can SSA find out who this number belongs to and prosecute him for falsely identifying himself as being with SSA?

    I looked up the real telephone number for the SSA and called to report this scam. I was on the phone for several minutes, trying to get to the right department. When I finally got to something that said I could talk to a person, I got a recorded message that all the agents were busy, to call back later.

    • We are sorry to hear of this awful experience, Sally, and regret that you had difficulty trying to contact us by phone.
      Our phone lines are busiest early in the week and early in the month. If you called during those times, it is possible that the queue was full and we could not place any additional calls on hold.
      The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees.
      Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, we ask that they contact the local Social Security office. Or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Generally, you will have a shorter wait time if you call later during the day or later in the week. Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report.
      Thank you!

  62. I want to report a probable fraudulent call from somebody claiming to be from Social Security. The call was from phone number 1-240-601-8517. They threatened to have me arrested if I didn’t call back.

    • Thank you for sharing this information, Gregory. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks again!

  63. I have received several threatening voicemails on my cellphone from a man with an Indian(India) or middle eastern accent stating he was from Social Security that someone was using my SS ID for criminal purposes and was extremely arrogant and rude. I want to report this asap using the phone #1-443-837-8455. He maybe a criminal himself. Thanks so much for looking into this manner and want it stopped so he can’t threatened anyone else.

    • We understand your concern and thank you for sharing this information, Crystal. The Federal Trade Commission (FTC), which receives and analyzes public complaints related to identity theft, recently reported to the Office of the Inspector General (OIG) an increase in reports of suspicious phone calls from people claiming to be SSA employees. Social Security Administration (SSA) employees occasionally contact citizens by telephone for customer-service purposes. An SSA employee may call you in limited situations, such as if you recently filed a claim or have other Social Security business that are pending.
      If a person has questions about any communication—email, letter, text or phone call—that claims to be from SSA or the OIG, please contact your local Social Security office, or call Social Security’s toll-free customer service number at 1-800-772-1213, 7 a.m. to 7 p.m., Monday through Friday, to verify its legitimacy (TTY number at 1-800-325-0778). Citizens may -also- report that information to the OIG at 1-800-269-0271 or online via https://oig.ssa.gov/report. Thanks, again.

  64. I called Social Security two times -once in July and once August 1,2018. The person I spoke to said they would call me back in 7 to 10 days with my appointment. They did not call back either time. So now I will go in. Will they say you need an appointment and we will call you in 7 to 10 days. I turn 65 in 2 weeks. HELP! I feel so helpless with this. Mary

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