Is that Phone Call From Us?
Reading Time: 2 MinutesLast Updated: August 19, 2021
It’s the morning of a busy day at home and you get a call from an unknown number. You answer only to find yourself on the receiving end of a threatening message saying your Social Security benefits will stop immediately unless you provide your personal information. It happens every day to thousands of Americans. And it’s not Social Security calling.
Scammers have many ways to lure their victims into providing information and then stealing their identities. Sometimes they call under a guise of helping you complete a disability application.
Protecting your information is an important part of Social Security’s mission to secure today and tomorrow. SSA employees occasionally contact citizens by telephone for customer-service purposes. In only a few special situations, usually already known to the citizen, an SSA employee may request the citizen confirm personal information over the phone. If you do receive a call from one of our representatives, they will provide you with a telephone number and extension.
The Acting Inspector General for Social Security, Gail Stallworth Stone, urges everyone to stay vigilant of impersonation schemes and to not be afraid to hang up.
You must always remember that you’re in control. Also remember that Social Security will never do any of the following:
- Call you to demand an immediate payment.
- Demand that you pay a debt without the ability to appeal the amount you owe.
- Require a specific means of payment, such as requiring you to pay with a prepaid debit card.
- Ask you for your personal information or credit or debit card numbers over the phone.
- Threaten you with arrest or deportation.
If you receive one of these scam calls or emails, do not provide them with any information. You should:
- Hang up immediately.
- For Social Security impersonations, contact Social Security’s Office of Inspector General at https://oig.ssa.gov/report.
If you receive a notice from Social Security, please use the telephone numbers provided in the notice sent to you. You can also call 1-800-772-1213 or visit ssa.gov for how to contact Social Security. Remember that scammers try to stay a step ahead of the curve. You can do the same by protecting your information.
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Jim Borland, Acting Deputy Commissioner for Communications
Jim Borland, Acting Deputy Commissioner for Communications
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Cindy W.
Received unsolicited phone call from Allsup, LLC regarding employment. If Social Security has sold my private information to a third party employment agency I will be very unhappy indeed and will file a formal complaint against my information being shared with a for profit company who pretends to represent Social Security and tries to claim I HAVE to get a job, despite being permanently disabled since 2000 and have not gotten any better since. My conditions are all degenerative and this agency is extremely insulting to say the least, claiming if you don’t work you have no value. Shame on YOU!!
Anastasia E.
i just got a phone call from a number that was not your phone number and they where asking for some information and i didn’t give them much and i accendently gave it to them and i would like to know some ways that i could report this scam.
Ann C.
Hi, Anastasia. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Jennifer H.
I got several calls from different numbers saying there was fraudulent activity with my SS number.
I figured they were scams. I got the info I needed from your website about how you would contact me.
Cornelia P.
this number keep call me +1 (516) 758-0982
“Hello this is Officer Marie Gomez from the Social Security administration this is to inform you that your number has been suspended due to some reasons we request you to call us back on 516-758-0982 I repeat it’s 516-758-0982 thank you…”
Ann C.
Thanks for letting us know, Cornelia. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Paul s.
Received three different social security scam call.
380-204-0531
916-527-8232
320-201-2010
Ann C.
Thanks for letting us know, Paul. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Misty K.
Can you please provide a way for SSA employees to confirm when they call you it was for what you requested? (Provide a confirmation number when submitting requests online.) Maybe also provide the “Social Security Administration” title on phones to help recognize calls?
teresa k.
received a fraudulent phone call to my area code 253 number at about 1:45 p.m. , on 2/6/20. It stated I was being investigated for fraud and was facing imminent arrest. Gave me a call back number which I couldn’t write down at the time. Its given me a good chuckle. hope you catch these jerks. Have fun hunting.
Ann C.
Hi, Teresa. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
irene n.
Im block out of my account don’t remember username or password my number is 6264790608
Ann C.
Hi, Irene. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.
Mike M.
8609563841 got a call from this nuber saying from social security, is this a valid number for ss?
Ann C.
Hi, Mike. Thanks for checking in with us. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.
Barbara
Someone called an said call back because a police need to talk to me.
Ann C.
Hi, Barbara. Thanks for letting us know. Generally, we will only contact you if you have requested a call or have ongoing business with us. Recently, scams—misleading victims into making cash or gift card payments to avoid arrest for Social Security number problems—have skyrocketed. Our employees will never threaten you for information or promise a benefit in exchange for personal information or money.
If you receive a suspicious call like this: 1) Hang up. 2) Do not provide personal information, money, or retail gift cards. 3) Report suspicious calls here. For more information on how to protect yourself, check out our Frequently Asked Questions. We hope this helps.