Inspector General Warns About New Social Security Benefit Suspension Scam

Today, I am warning the public about fraudulent letters threatening suspension of Social Security benefits due to COVID-19 or coronavirus-related office closures. Social Security will not suspend or discontinue benefits because their offices are closed.

The Social Security Office of the Inspector General has received reports that Social Security beneficiaries have received letters through the U.S. Mail stating their payments will be suspended or discontinued unless they call a phone number referenced in the letter. Scammers may then mislead beneficiaries into providing personal information or payment via retail gift cards, wire transfers, internet currency, or by mailing cash, to maintain regular benefit payments during this period of COVID-19 office closures.

As of Tuesday, March 17, 2020, local Social Security offices are closed to the public due to COVID-19 concerns. However, Social Security employees continue to work. Social Security will not suspend or decrease Social Security benefit payments or Supplemental Security Income payments due to the current COVID-19 pandemic. Any communication you receive that says Social Security will do so is a scam, whether you receive it by letter, text, email, or phone call.

Social Security will never:

  • Threaten you with benefit suspension, arrest, or other legal action unless you pay a fine or fee.
  • Promise a benefit increase or other assistance in exchange for payment.
  • Require payment by retail gift card, cash, wire transfer, internet currency, or prepaid debit card.
  • Demand secrecy from you in handling a Social Security-related problem.
  • Send official letters or reports containing personally identifiable information via email.

If you receive a letter, text, call or email that you believe to be suspicious, about an alleged problem with your Social Security number, account, or payments, hang up or do not respond. We encourage you to report Social Security scams using our dedicated online form. Please share this information with your friends and family, to help spread awareness about Social Security scams.

Learn about Social Security services during the COVID-19 pandemic, by visiting our Coronavirus Disease (COVID-19) page.



252 thoughts on “Inspector General Warns About New Social Security Benefit Suspension Scam

  1. Yes unless am being scammed by SSA I am being hung up when I call my local office. Also by 1800 -772-1213 is hanging up on my calls. Am just trying to find out why my one time payment was sent to the wrong account and return and two months plus hasn’t been reissued to my right account. Please I starting to feel like someone else has stolen my payment in the office . Online all it saying is it has been paid , but need to me. I am disabled do I have to go though this pain of being on the Verge of losing everything. What am owe is al little over a one year salary for me that I have been fighting for almost 4 years. Please help.

    • Hi Burton, thanks for using our blog. We certainly do apologize for the delay and inconvenience you are experiencing. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. You can also send us an email message to provide feedback.

  2. i have recieved a letter from ssa it says asking me to send certified documents thru the mail to them an f i dont im getting kicked off ssi the letter is much differant than the ones i get from ssa who do i contact about this problem they are going to call me on july 20 from 9am to 330 pm thanks john noonan

  3. I was called yesterday by someone from Texas telling me that they were trying to help me with my accounts and the credit cards that I have. They asked me for my name which I gave plus last four numbers of my SS #, also the bank that I have my account. My son was listening to this call that I was on because he saw that I was having a hard time with the connection so he took the phone from me and listened to the question that was being asked, he answered and then they hung up on him I am worried about the information that I gave, please help. Thank you very much

  4. Their is an online site called Social Security is Going “Green” promoting the creation of a social security online account that will replace the current social security statement. Is this on the up and up or is it a scam?

  5. I have been trying to get my April and May monthly check. I have talked to people wrote letter like they asked. All I know is I was told fraud was involved in these 2 payments. And I am going in poor house over not reviewing my checks. With social security offices being closed I can’t talk to anyone in person. I’m 77 years old, I need help don’t know what to due next..

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