Commissioner Bisignano Sends End of Year Letter to Congress
Reading Time: 2 MinutesLast Updated: November 24, 2025
With the close of Fiscal Year 2025, Commissioner Frank Bisignano sent an update to Congress on the tremendous progress being made at the Social Security Administration (SSA). President Trump’s pledge to protect and preserve Social Security guides our mission to transform SSA into a digital-first agency that operates at peak efficiency and provides world-class service to every American. By empowering our workforce, thinking differently about our service channels, and embracing technology, we are building the operational foundation that will support our success for years to come.
As a result of the hardworking, dedicated employees at SSA, we have made improvements across each of our service channels. We reduced wait times on our National 800 Number from 28 minutes in Fiscal Year 2024 to just 15 minutes in Fiscal Year 2025, while serving 65 percent more callers. In-office wait times decreased by nearly 27 percent from 30 minutes to 22 minutes since the last fiscal year. Visitors who had a scheduled appointment only waited around 6 minutes on average to receive assistance.
SSA also successfully reduced the initial disability claims backlog that had reached record highs last year. In June 2024, there were 1.26 million pending claims. That backlog has now been decreased to 865,000. We further reduced the initial claim average processing time by 13 percent to 209 days from the previous 240 days at the beginning of the year.
To further our efforts to transform SSA into a digital-first agency, enhancements were made to expand the services available through personal my Social Security accounts, allowing users to easily manage their benefits online. The growth in new account holders, combined with the increased engagement on the value of doing business online, enabled a nearly 20 percent increase in online transactions in Fiscal Year 2025 compared to the prior year. To build on these gains, SSA set a bold goal to expand to 200 million my Social Security account holders by the end of 2026. If you have not done so already, we encourage you to sign up today for a personal my Social Security account.
Commissioner Bisignano stated in the letter that we will build upon our progress and continue to modernize our services with support from Congress. Read the letter to learn more about the incredible work SSA is doing to ensure that our programs and services remain a source of economic stability for generations to come.
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Kirk
The facts are not factual. This letter is based in a make believe world shaped by political pressures.
bubblyeducate
This piece provides a fresh and compelling take on the subject. cowboy safari
sunny p.
I filled for a WAIVER of significant amount of money paid to a former wife that was married at the time of filing for divorced spouse benefits and I believe it was fraud. Now SSA is coming after me for the OVERPAYMENT. Local office said i would hear something in about 5-7 days and now it has been 3 months and I have heard nothing. You call this improvement surely you can do better than this. Your toll free 800 is a joke I waited 88 minutes to talk with someone who could not tell me anything about the WAIVER.
Mathew W.
Amazing guide
Brian W.
Really encouraging to see detailed year-over-year improvements laid out like this. io games
Alan
Really encouraging to see detailed year-over-year improvements laid out like this. slope
David D.
What progress is being made to eliminate fraudulent recipients including people that are deceased, not US citizens and other types of fraud?
Sally P.
The SSA online account is the worst system to navigate in the history of online services. The log in changes every time I visit so it makes it frustrating to check anything concerning the SSA . You are dealing with senior citizens with limited digital experience make things more accessible not more frustrating. I understand cyber security but this is ridiculous!
Paul D.
I will second that statement. I have tried three times to register and failed all three times
Ike W.
Will Social Security staff make the case for the fund to be reimbursed for all the money that’s been used by the government for other purposes!?? If not, why not?!?
Pat
Interesting, the stats seem a bit off. I waited on the 800 number for over 2 hours and 30 minutes. The automated responses make the experience more frustrating. An authentic attempt to improve services to avoid issues with benefits would be welcome.