Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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vanessa
I can not find where to create a pin also. The system will not except my cell number for verification. No one can call the SS office without a pin. It should not be this difficult to access info from SS office. When you call no one ever answers.
Marie G.
How and where on my account do I create a PIN??
Jennifer
Where do I create the PIN?
Nazra M.
Where do I create a PIN
Melanie
For now SAP is still Optional. Jasa SEO
D.S
There is no sap option that I can find In my account but I need a number to make a phone call. No idea what to do
D. V.
Same problem here. Only explanations everywhere about the new pin needed to call in. I have a SS online account, but there is no information to be seen in my account or anywhere else how to get/create this pin. This means I cannot call anymore, only go in person to SSA??
glenda m.
glendatownsend91@yahoo.com
Taralyn P.
This is ridiculous, I now need a pin, I can’t create…crazy
Dorian M.
I need a verification letter
pogi
If you were previously using a user name to sign in to MySocialSecurity, you know you have to create a new account after June 7, 2025, right?
You can find the following info on ssa.gov in one of their notices on their website. I never received an e-mail about this change:
“Effective June 7, 2025, Login.gov and ID.me are now the only sign in options to use Social Security’s online services. WE HAVE REMOVED THE OPTION TO SIGN IN USING A SOCIAL SECURITY USERNAME and password.
You will be required to create an account with ID.me or Login.gov to use our online services. If you already have a Login.gov or ID.me account, you can use that existing account.”
john g.
how do I change my phone number
jon
upload my ID you guys nuts you guys got hacked already uploading a picture all you have to do glue the front and back together cut out a picture of your face and now it’s the ID of the hacker crazy.
Alfred W.
I appreciate all of the security measures that the Social Security Administration takes to protect against fraud. Older people sometimes do not understand the importance of the security steps that are needed to protect them. Thanks, SSA for having our backs.
STANLEY l.
I have had an account set up before,Now its asking for photo id and it CANT READ PHOTO !
WHY ARE YOU MAKING IT HARDER,I AM 75 YEARS OLD IT SHOULD NOT BE THIS HARD TO GET STATEMENT,OR IS THIS BY DESIGN ??