Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
Did you find this Information helpful?
About the Author
Social Security Administration
Social Security Administration
Comments
Leave a Comment
Please review our Comment Policy before leaving a comment. For your safety, please do not post Personally Identifiable Information (such as your Social Security Number, address, phone number, email address, bank account number, or birthdate) on our blog.
JT
I do not believe this option is LIVE yet. Article states it is starting in August 2025.
SHLOMO G.
HOW DO I GET A BACKUP CODE?
Lawrence A.
How do I get a backup code.
Sheela G.
I’ve read the first few comments, but not all of them. If what I say has already been said, feel free to not publih. This article was too vague for me to discern whether I wish to opt in, or not. I would like more details of what the pin would have to entail, and how one sets it up. It didn’t even say one will have to log in to th eSSA portal to start the process, though I *assume* that’s the case. I find the SSA portal to be a stressful, frustrating and inaccessible place, so avoid it, except when there is no other choice.
Joe W.
So, how do you establish this PIN?
Barb
How to obtain SAP?
KissAsh
The ebt snap online site has in the past stolen and scammed people card accounts now you all want this to happen again! Gods returning sooner than you greedy B think
Bob B.
Did I miss something with regard as to how to set up this PIN feature in this brief article??
Kirtee s.
yes, I am trying to log in to my account, I forgot my password , when I fill in my EMail address, it does not GIVE ME A paassword to open my account, please help, thanks Mr Kirtee swaroop dogra
Daniel P.
If you were previously using a user name to sign in to MySocialSecurity, you know you have to create a new account after June 7, 2025, right?
You can find the following info on ssa.gov in one of their notices on their website. I never received an e-mail about this change:
“Effective June 7, 2025, Login.gov and ID.me are now the only sign in options to use Social Security’s online services. WE HAVE REMOVED THE OPTION TO SIGN IN USING A SOCIAL SECURITY USERNAME and password.
You will be required to create an account with ID.me or Login.gov to use our online services. If you already have a Login.gov or ID.me account, you can use that existing account.”
John M.
It says you can set up your PIN when calling the national 800 number.
Melinda B.
I can’t login….the feature that is supposed to text me a PIN number after I’ve entered my username and password isn’t working. I got zero notifications via email that there was any change. I tried 2 different browsers, and the phone call option.
Toytoy M.
If you were previously using a user name to sign in to MySocialSecurity, you know you have to create a new account after June 7, 2025, right?
You can find the following info on ssa.gov in one of their notices on their website.
Here it is:
“Effective June 7, 2025, Login.gov and ID.me are now the only sign in options to use Social Security’s online services. WE HAVE REMOVED THE OPTION TO SIGN IN USING A SOCIAL SECURITY USERNAME and password.
You will be required to create an account with ID.me or Login.gov to use our online services. If you already have a Login.gov or ID.me account, you can use that existing account.”
Kathleen O.
How do you get a SAP Pin?
Carol M.
How do I set this up? Great idea