Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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Eduardo P.
Great idea to safeguard our identity from fraud and identity theft especially for Senior citizens.
Linda C.
Can we opt out once we opt in?
Lin K.
all this is, is for us older people to get more mixed up and we have enough problems just getting to talk to a human in the first place. I personally do not like all this tech garbage and hoops we have to go thru just to find out one simple answer!
mari
I agree. It keeps changing. It is really difficult for older people. Very confusing with all this tech stuff .
Zina A.
I would love to open an online account, but I was told that I couldn’t do it without an US address, and I’m an expat now.
There are a few ways to do it while living oversees, but none work for me.
Would someone be able to advise me on how to go about it?
It would be so much easier with an online account!
Anthony
This is nice. However, it is not explained how to get a PIN number?
Bill K.
I applaud his additional level of security and potential time savings. Will it also be available when using mySocialSecurity online as well? Are there benefits to this online?
Gene S.
I’ve already been able to access my social security through ” Idme “, will that change?
Robbe M.
How do we set this up?
George
Would be nice if you explained how to access this PIN generator. For anyone else reading this, I was able to stumble through google and find out that it is:
ssa.gov/PIN
Wendy
Well where do we sign up for this, I didn’t see it on my social security account? Is it automatically added and where does one find it?