Coming Soon: Enhanced Security Authentication PIN (SAP) for Online Accountholders – What You Need to Know
Reading Time: 2 MinutesLast Updated: September 19, 2025
Social Security is committed to providing secure, efficient, and user-friendly services to our customers. In line with this commitment, we are introducing an enhanced Security Authentication PIN (SAP) feature for my Social Security accountholders, beginning in August 2025. This optional, new feature is designed to make the identity verification process faster and more secure when calling the National 800 Number to handle your Social Security business.
If you haven’t signed up for a personal my Social Security account yet, visit our website to sign up today!
Why Are We Enhancing the SAP Feature?
The primary goal of the enhanced SAP feature is to improve both the security and speed of service. With increasing concerns about identity theft and fraud, we’re taking proactive steps to ensure that your personal information remains protected. At the same time, we recognize the importance of making interactions as efficient as possible.
What Are the Benefits of the SAP Feature?
- Faster Service: By using the SAP, you can save approximately 3 minutes once connected with a Social Security representative. This is a 30% reduction in the current average call length, allowing for a quicker and more streamlined experience.
- Enhanced Security: SAP provides an additional layer of security, helping to safeguard your personal information during phone interactions.
- Convenience: SAP is easy-to-use and integrates seamlessly with your existing personal my Social Security account.
How Will the SAP Feature Work?
If you are a my Social Security accountholder, you will have the option to use the SAP feature. When you call the National 800 Number, you will be able to use a PIN to authenticate your identity quickly and securely. This will allow Social Security technicians to assist you more efficiently and reduce the time you spend on the phone.
Who Does the SAP Feature Affect?
The SAP feature is available to all my Social Security accountholders. However, it is important to note that participation is completely optional and you will not be required to visit a local field office if you do not have a personal my Social Security account or choose not to use the SAP feature. The call-in customer experience will remain unchanged when this is the case, and you will continue to use the existing identity verification process with full access to our services.
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Dan M.
How do I change my multi factor authentication
from one method to another?
Sandra R.
I have done everything I could do to get the pin that you needed and I have done everything and got nothing done. I needed it, my check was coming tomorrow and now I’m screwed because you want a pin that I can’t get and now I can’t get my bills paid because of this stupid spit . I’m so mad right now I could spit nails. Why is it our job to do this to get our deposit changed , we don’t get paid to do this thing. It’s your all’s job to do that not us and now I won’t get paid because of that and I need to pay my bills and now I’m going to have my utilities turned off because of this stupid shit . I will be in my house with no utilities because of this. I want my check, I have no car to get anywhere and now this , I can’t believe that this is happening to me and I can’t believe that I am the one who has to find a PIN number! I’m not even going to get my check now and then no utilities. I hope everyone is happy now that I will have no money or anything because of this situation and I’m not happy with this anymore because I am just going to have no money to pay my bills now
Sandra R.
I think that you should have to get the pin for us and not expect us to do it. I have tried for 2 days now and got no where and I still need help with my pin, I get my check tomorrow and I need to change my direct deposit to another bank account and I can’t get a pin to do anything but wondering if I can pay my bills tomorrow because this link is not working for me so I need you to help me get the pin you need to do anything to get my account changed and get my check tomorrow please! I need your assistance and I’m not sure what to do about this situation but I need your help to get this done and I’m so crazy right now trying to get this done please help me out I need it thank you
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Adam H.
There is no option to create a pin
Tomas B.
How do I do a PIN number on my account
Salman M.
This article explained things so clearly. I’ll definitely check out more posts from this blog!
Check More
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Keith R.
I can no longer sign in using Login.gov or ID.me as the authentication process will not recognize my home phone which is Voip and my cell phone which is a pre-paid phone. As soon as I reach the point that they try to authenticate my phones, the process comes to an end because they can’t find either of my phone numbers belong to me.
I have had a MY Social Security account for years, but this new ID authentication process does not take into account my situation and I am locked out of getting into my account.
Something else needs to be done so I can access my account.
Kaliyah M.
Unable to verify my number for my identity.
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