Sometimes it’s confusing to know who to contact and for what. Social Security and Medicare offer related services, so people aren’t always certain who does what. This “cheat sheet” can help.
Contact Social Security to:
- See if you’re eligible for Medicare;
- Create a my Social Security account to do things like request a replacement Medicare card and report a change of address, name, or phone number;
- Sign up for Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance);
- Apply for Extra Help with Medicare prescription drug coverage (Part D) costs;
- Report a death; and
- Appeal an Income-Related Monthly Adjustment Amount (IRMAA) decision (for people who pay a higher Part B and/or Part D premium if their income is over a certain amount).
Find information on how to do all of this and more on Social Security’s Medicare website.
Contact Medicare to:
- See what services Medicare covers;
- Get detailed information about Medicare health and prescription drug plans in your area, including costs and services;
- Choose and enroll in a Medicare health or prescription drug plan that meets your needs;
- Find a Medicare Supplement Insurance (Medigap) policy in your area;
- Find doctors, health care providers, and suppliers who participate in Medicare;
- Get information and forms for filing a Medicare appeal or for letting someone speak with Medicare on your behalf;
- Compare the quality of care provided by plans, nursing homes, hospitals, home health agencies, and dialysis facilities; and
- View Medicare publications.
Visit the Medicare website for more information on these services.
If you need to find out your claim status, find out deductibles, or get answers to premium payment questions, you can call 1-800-MEDICARE (1-800-633-4227; TTY: 1-877-486-2048).
Determining who to contact is the first step in getting the answers you need. Please share these lists with family and friends who need to know more about Social Security and Medicare.
Thank you very much for the information.
Best regards,
Kathryn
These are questions that we make ourselves so often. Thank you for clarifying and giving such a clear answers.
Thank you
Teresita Bague xxxxxx7176
Thanks for your feedback, Teresita. We value your opinion of us and look forward to many more years of serving you in the future.
Who do I contact when my medical issues determined by the Social Security Disability Administration.
Become a major issue and moving forward?
56 years old partial foot amputee what’s skeletal muscle disease.
Homeless and going to school at Stafford Career Institute
Contact Social Security if you have a disability claim pending.
Hi, Aaron. We are sorry to hear about your condition and situation. You may be eligible to receive social services from the state in which you live. These services include free meals, housekeeping help, transportation, or help with other problems. To get information about services in your area and find out if you qualify, you will need to contact your state or local social services or welfare office. We hope this helps!
I feel I have been charged too much by a doctor during my 2nd office visit for the year 2018. My deductible for this year is $183.00. I have paid out $112. for the first visit, and $175.29 for the second visit (different doctors). Making a total of $287.20 and an over charge of $104.20. Can you please tell me who I should contact to correct error?
You should contact your doctor’s office.
Hi, Donna. To get additional information on Medicare benefits, check out http://www.medicare.gov/. You may also wish to contact your local Medicare SHIP (State Health Insurance Program Coordinator) to discuss your options. We hope this helps.
I already applied for my social security retirement since I was 62 years old,. My social security number-*** – ** – ***
If you have a question, call social security.
I don’t have Medicare yet but do have Medicaid. I just applied for early retirement. Does SSA need anything else? I need to change my direct deposit though because Direct Express customer services is almost completely unavailable for my account problems. I cannot access the Direct Express website on my computer. All I can do is check the balance and activities on my cellphone. This is a serious problem because I cannot print a document I need to report my income to DHHS. WE MIGHT LOSE OUR SNAP BENEFITS. I tried to get help months ago but was told that a message would be made to an account tech. I repeated a few times and nothing has happened
Stop into the SS Office and get a statement from them to give to DHHS.
Hi, Allison. We are sorry to hear about your situation. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your address online. If you are receiving Supplemental Security Income, you should contact your local office immediately. We hope this is resolved soon.
I have a question, I collect as a survivor benefit from Social Security I am 66 year old. I have worked for over 20 years. I do not work now. My question is can I collect the survivor benefit & also social security for myself?
I have a friend who needs help with his medicare signing up. Who should he call?
Social Security.
Hi. If your friend is already getting Social Security retirement benefits, they will be enrolled in Medicare Parts A and B automatically. However, because an individual must pay a premium for Part B coverage, they have the option of turning it down. If they are not already getting retirement benefits, they should contact us about three months before their 65th birthday to sign up for Medicare. They can sign up for Medicare even if you do not plan to retire at age 65. To learn more, check out our Medicare publication. We hope this helps.
I’m getting to many emails. Please delete archiamaehopkins@gmail.com. Please in subscribe me. Thank you.
Unfortunately it is very difficult to believe in the system american because we are facing a system full of fraud
Are there grants available for wheelchair access vans for stroke victims? The person is already receiving Medicare.
Hi, Wayne. Thanks for your question. We do not offer grants. However, the individual may be eligible to receive social services from the state in which they live. These services include free meals, housekeeping help, transportation, or help with other problems. To get information about services in their area and find out if they qualify, they will need to contact their state or local social services or welfare office. We hope this helps!
looks really helpful.
I have had Diabetes for seversl years I didn’t know about disability social security is it to late for me to change to that? I have had a stroke and heart attack can’t walk and need around the clock help it’s very expensive and the disability social security would help pay for my care
When you apply for disability you list all of your medical conditions. While one condition may not qualify you, a combination of your medical conditions very well could. I recommend that you contact a disability attorney as the process can be quite difficult.
Should contact Social Security first and file a claim.
Hi, Evelyn. We are sorry to hear about your condition. Social Security does not offer caregiver assistance. As far as your question regarding disability, Disability Benefits are paid to people who are unable to work because of a medical condition that is expected to last one year or more or to end in death. We pay disability benefits through two programs: the Social Security Disability Insurance program (SSDI), and the Supplemental Security Income (SSI). SSI is a needs-based disability program that pays benefits to people with limited income and resources who are disabled, blind, or age 65 or older. The SSDI program provides benefits to insured disabled or blind adults covered by workers’ contributions to the Social Security trust funds. If you feel that you meet our definition of disability, you can contact us to discuss your specific case. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m. We hope this information helps.
thanks for getting our checks out in a timely fashion.
I don’t get much in SS although I can’t see out of my left eye due to a botched cataract op and can’t hear out of my left ear. Is there any chance of adding to my small SS check?
I have bc bs through my employer. I’m retired now. Do i keep my ins bc bs and enroll in medicare too?
Wil l bc bs become a supplement?
Hi, Graciella. Unfortunately, your question is a bit more complex than we can handle in this forum. For your security, we do not have access to information about your account in this venue. To get additional information on Medicare benefits, check out http://www.medicare.gov/. You may also wish to contact your local Medicare SHIP (State Health Insurance Program Coordinator) to discuss your options. We hope this helps.
I cannot access my account. Can you unblock my access?
Rosetta Strain/*** – ** – ***
Hi, Rosetta. We are sorry to hear you have had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
I’m on SSD a d judg received s one lump sum for a workers comp claim.
Will you reduce the amount of SSD I get monthly?
My attorney has paperwork with an actuaries number for me which is 26.8 years. The award was averaged out to be $14. 78 a month based on these figures. Please advise if I mail this information to SS or do you call and try to explain it?
Very good information. Easy to understand. thanks
I applied for my social security online 24 days ago.
I’ve not had any calls or emails from anyone in the administration to ask me anything. When I applied online it stated I should get my first payment 15 days after I applied. A friend of mine received hers within 2 weeks after applying. I’ve made many calls and left messages to the office that is supposed to be handling my claim but have not received any calls back. Online my account still shows to be in the initial stage. Do I need to go to a local office?
Hi, Brenda. We are sorry to hear about your experience. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m. and ask for assistance. Generally, you will have a shorter wait if you call later in the day. You can also continue to work with your local Social Security office. You can ask for a supervisor on your next visit or call. We hope this is resolved soon.
HOW DO WE CONTACT SOCIAL SECURITY OFFICE??? I called and the recording said basically ‘we’re too busy to take your call, sorry, have a nice day.’ Really???
Hi, Carla. We are sorry you had difficulty reaching us via telephone. We may have been experiencing a higher than normal call volume. If you still need assistance, you can click “Get Help” in your
personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back. We hope this helps.
what is the survivor benefit
Hi, Elias. You are eligible to apply for survivor benefits when you reach age 60 (age 50 or over if disabled). You can find more information on survivors benefits by visiting our Frequently Asked Questions. Thanks!
I have been trying to enroll in Medicare Part B. I mailed my enrollment application on 2/13, contacted by phone twice (called several times), and spent hours on the website. My current coverage from work expired yesterday. I am waiting for a return call (over 1 hour 15 minutes now). My phone number is 770-862-2078.
Please help.
Hi, Edwin. For your security, we do not have access to private information in this venue; therefore, we do not do direct calling. If you already have Medicare Part A and wish to sign up for Medicare Part B, it may be best to contact or visit your local Social Security office. Representatives are available Monday through Friday between 7:00 a.m. and 7:00 p.m. Our toll-free number at 1-800-772-1213 (TTY 1-800-325-0778).Generally, you’ll have a shorter wait time if you call later in the day. Just a reminder – please be cautious about posting personal information on social media. We hope this helps!
How soon do you need to apply be for receving your ss benefit
Hi, Stephen. Social Security retirement applications can be filed up to 4 months in advance. Medicare applications can be filed up to 3 months prior to age 65. For more information or if you are ready to file, visit our Retirement Benefits web page. We hope this helps.
I am receiving retirement benefits from Social Security to my residence in Vancouver Canada. Two days ago, while visiting my daughter in Los Angeles, my wallet was lost including my Medicare card.
While still down here in LA, is it possible to get a replacement? Obviously, since my files are up in Canada, I do NOT have my SS number handy.
My correspondence address remains:
7765 Jasper Crescent
Vancouver, BC V5P 3T1
I would like to know why my social security benefit was less march 2019 then usual my social security number is *** – ** – *** i went on phone tried to wait and there was .long wait and kept cutting me off
Hi, Maria. We are sorry to hear about your experience and situation. For your security, we do not have access to private information in this venue. If you still need assistance, you can Click “Get Help” in your personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back. We hope this is resolved soon.
hellpfull information
This is really nice information, thank you sir…
http://www.saiinstitutes.in/
Will the Social Security office ever directly contact me?
Thank you for sending me this email. I am still new to Medicare and do not have SSI income yet. I needed to know when my next payment for Medicare would be due. I will call Medicare.
Thank you very much!
I need to cancel my Medicare be cause I don’t need it, do I go to my closet social security office?
Hi, Donald. If you wish to terminate your enrollment, we will help you submit a signed request for termination or Form CMS-1763. The Centers for Medicare & Medicaid Services (CMS) requires, when possible, a personal interview be conducted with everyone who wishes to terminate entitlement. Therefore, we do not offer form CMS-1763 online. For an interview, you can call us at 1-800-772-1213 (TTY 1-800-325-0778) 7 a.m. to 7 p.m., Monday through Friday or go to your local office. Thanks!
I Am already Receiving SSA benefits, My question is Am I already enrolled for Medicare? Please Let me know, Thank You
Thanks for your question, Lewis. If you are already getting Social Security retirement benefits, you will be enrolled in Medicare Parts A and B automatically. However, because you must pay a premium for Part B coverage, you have the option of turning it down. If you are not already getting retirement benefits, you should contact us about three months before your 65th birthday to sign up for Medicare. You can sign up for Medicare even if you do not plan to retire at age 65. To learn more, check out our publication about Medicare. We hope this helps.
I was advised that there are problems with my account and that my payments have stopped. who should I contact.
Hi, Joseph. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
How do I claim for ss/medicare when l am in a foreign country?
What will i do if i jave go visit a doctor or to be admitted to a hospital or health facility?
How do I report a possible Medicare scam?, I have received several phone calls from a.c. 619, claiming to be Medicare, asking for personal info. to send us new benefits and activating part B!!!, clearly, a scam???
My sister has also received such calls.
We never provide any into.
954-993-8277 ( cell )
Hi, Gustavo. We do not usually make random calls. If anyone receives calls saying that they are from Social Security, do not give out any personal information. Suspicious calls should be reported to the Office of the Inspector General at 1-800-269-0271 or online. You can find additional information here. If anyone receives calls saying they are from Medicare, you can contact Medicare directly to determine if the call was legitimate. You may also wish to contact your local Medicare SHIP (State Health Insurance Program Coordinator) to file a report. We hope this helps.
Why does the 800-772-1213 phone number have a message that Social Security is closed? It is Monday, March 4, 2019, at 9:50am EST. When will Social Security be open again?
Hi, Michael. We are sorry you had difficulty reaching us by telephone. If you still need assistance, you can click “Get Help” in your personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back. Please keep in mind that most Social Security business does not require a call or visit to a local field office. Many services, including applying for retirement, disability and Medicare benefits, creating a my Social Security account, replacing a Medicare card, or reporting a change of address or telephone number are conveniently available anytime at http://www.socialsecurity.gov. We hope this helps.
Can I walk into the Social Security office in San Rafael CA. To get answers to an entitlement issue with my Medical enrollment. I received a letter stating there were questions about my enrollment over a month ago. The deadline was March 2, 2019. I have called every day for two weeks , sometimes twice a day, left messages and I am still waiting for a call back.
Your attention would be greatly appreciated.
Robin Milancy Fleming
I have questions about medicare insurance premiums A and B automatically deducted from social security without a statement showing I received any social security monthly. After asking about a 1099 form I was given a sheet showing I received over 4200 and still was not enough . I am requesting a one on one meeting to go over my social security – medicare adjustments.
Hi, Allyn. We are sorry to hear about your situation. For your security, we do not have access to private information in this venue. You do not have to make an appointment to come in to our offices, but with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7 a.m. to 7 p.m., Monday through Friday, and a representative will assist you. In most cases, you can handle your business by phone. Thanks.
I have been trying to get a hold of federal disability for some time with more and more questions, need help and where to go for what, my SSDI identity was stolen by 2 people in Texas and I did report it but no action has taken place for 1-2 years, I need emergency financial assistance for my service dog and being able to live to pay bills, I live in South Dakota and the DSS/DHS has been negative help with no more individual caseworkers and with brain injuries, complex ptsd, ongoing trauma and body health problems– I am unable to figure somethings out. There is absolutely no help for people with brain injuries much less anything else. I have been abused, taken for granted, money and my things stolen, my biological family who is very wealthy threw anything and everything of mine away, threatened me and much more. My health is not doing well with no help healing, relearning how to live again, etc. I need to talk with someone that understands and can help me with various things.
Hi, Tina. We are sorry to hear about your condition and situation. Unfortunately, your problem is a bit more than we can handle in this forum. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
I never realized this would be SO hard. I wanted to change my address that you send my medicare info to. I was on hold for 20 minutes and got hung up on. I tried to log into my ss account on line. They said I already had one, so I tried to get the username and password they had for me. After 3 tries they shut me out! (I am 76 and not bery computer literate.)
I need a replacement card.
Hi, Edith. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To see if you’re eligible to apply for a replacement Social Security card online or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card web page. Keep in mind all submitted documents must be either originals or copies certified by the issuing agency and must (unless otherwise indicated) have been issued within the last two years. We cannot accept photocopies or notarized copies of documents. Once you’ve submitted all the needed documents, it can take up to 10 business days from the date we received the application to mail a replacement card. We hope this helps.
Is Medicare changing cards?
Hi, Clinton. You can visit here for more information about the new Medicare cards. Thanks!
I am currently collecting social security.
Do I need to sign up for medicare?
Hi, Ron. Thanks for your question. If you are already getting Social Security retirement benefits, you will be enrolled in Medicare Parts A and B automatically. However, because you must pay a premium for Part B coverage, you have the option of turning it down. If you are not already getting retirement benefits, you should contact us about three months before your 65th birthday to sign up for Medicare. You can sign up for Medicare even if you do not plan to retire at age 65. To learn more about Medicare, check out our publication here. We hope this helps.
These two links from above do not work:
“There is so much to learn about this issue. I encourage you to visit the Administration for Community Living
and http://www.ncea.aoa.gov for more information.”
I need to contact Social Security about turning 62 and see if my pay changes. I can’t seem to get through on phone or computer so I will leave a message for you to contact me.
Hi, James. We are sorry you have had difficulty reaching us by telephone. If you still need assistance, click “Get Help” in your personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back. We hope this helps.
Please send me a telephone number for Social Security.
I need to request a Award Letter. I tried to create an account and was unable to. I was a directed to call, but was not given a phone number.
Hi, Mary. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Your local office can also assist with a benefit verification. We hope this helps.
I had a one-time unusual spike in taxable income in 2018; and do not expect to repeat it again in 2019. My Medicare premium for 2019 will no doubt increase. What do I do to avoid being taxed at a higher rate for 2020 and beyond?
Hi, Jerrold. It sounds like you are referring to the Medicare income-related monthly adjustment where individuals are subject to a higher premium for Medicare Part B based on income reported on federal income tax returns. The higher premium applies to individuals with an income greater than $85,000 and married couples with income greater than $170,000. For more information, check out our publication, Medicare Premiums: Rules for Higher-Income Beneficiaries. Thanks!
I would like the Too free no of SSA Regional Office Mla Philippines
how can i make a appointment to star receiving social security. my zip code 18966
Hi, Anthony. Thanks for your question. Did you know you could file for benefits online? You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7:00 a.m. to 7:00 p.m., Monday through Friday to have one of our representatives assist you. Generally, you will have a shorter wait time if you call later in the day. Thanks, again!
Thank You,
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I’ve been told I need proof of my marriage even tho I have my divorce papers. I need to get Medicare and I’m having a really hard time paying for proof of my marriage. Is there someone that can help me get this resolved?
Hi Jacquita, thank you for your question. For your security, we do not have access to your information in this venue. To inquire about required documentation and ask for assistance with obtaining documents, you will need to contact your local Social Security office or call our toll free number at 1-800-772-1213. Representatives are available to help you Monday through Friday between 7 a.m. and 7 p.m.
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The system does not recognize my name, SSN, and date of birth. Please help.
Hi Jack, thanks for using our blog. Sorry to hear you are having difficulties creating your my Social Security account. For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
I need to change my mailing address. How do I do it?
Hi Joseph. If you get Social Security benefits (retirement, survivors, or disability) or are enrolled in Medicare, you can create a my Social Security account to change your address online.
If you get SSI, do not have a U.S. mailing address, or are unable to change your address online, you can:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or
•Contact your local Social Security office.
If you do not receive Social Security benefits, SSI or Medicare, you do not need to change your address with us.
Is there a way to get a copy of this? I would like to post it in our Senior Center. It is the one on Who to Contact: Social Security or Medicare.
I think it would be helpful for the new retirees that come here.
I cannot remember my login information for My Social Security account. What telephone number do I contact?
I keep getting calls that my social security number has been cancelled due to identity theft and that I am to call the Social Security Administration at 917-781-9129 immediately to avoid any disciplanary action. I worked for Social Security for over 30 years and since I have retired I get a lot of these weird calls. I have family and friends who question me as to what should be done. Most of them know not to call or give anyone their social security information. I know this number is in New York and I will not call them because I know 1-800-772-1213 is SSA’s phone number. Anyway who is doing this and how do I and others avoid this again. Thank you
Hello my name is Sandi King and I would like to make an appointment to met with a social security advisor.
I am interested in meeting at your 1500 JFK Blvd. in Philadelphia, PA
Would you please let me know some open appointment dates?
Thank you for your time,
Sandi King
I am confused by the change in my social security payments. I need to know my username and password and have no idea how to retrieve them. The username and password I thought I had used are lost in the past. I currently receive some benefits. My name and email are below. Please let me know how to retrieve this information.
Also, I have just had my benefits decreased, I think. Could you check and see if that is true and if it is, why.
Hello James, thank you for your question. For your security, we do not have access to your account information in this venue. If you are still having difficulty accessing your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
Is it mandatory to sign up for Social Security before signing up for Medicare?
I am confused about what form to fill out to get my Social Security sent to me starting on my 65th Birthday-4-17-19. Can someone send me a link to it on my phone…as a .pdf ? I printed off the SSA-1-BK. Is that the right form? thank you, Sally Crackel
What do I need to do when is time for me to become 65?
Hi Marisol. Generally, individuals receiving Social Security benefits are automatically enrolled in Medicare Parts A and B.
If you are at least 64 years and 9 months old and aren’t receiving Social Security benefits, you can apply for Medicare A and B online.
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Our joint income has decreased from 2017 to 2018, in part, because I retired January 2018. Our MAGI has dropped at least one bracket because of this. Who do I write to for reduced IRMMA’s for 2019? Do I need a form or is a letter with explanations sufficient?
I was thinking about retiring in August when I turn 65, however, I currently work full time and make $40k a year. How do I figure out how much SS I will draw from Aug – Dec based on my income prior to that? I worry that I may not draw enough SS and may need to put off retiring until after December.
I want to voluntarily withhold more from my SS, who do I send the W-4V form to??
Where should I send a W-4V withholding form for social security income?
Need to know if Medicare will pay for retro medical bills, after 25 month waiting period, even though one has had
Obamacare, or subsidized , lousy health coverage through the Marketplace.
No one seems to be able to answer this question, not Social Security or the Medicare departments.
Frustrating trying to manage one’s finances accordingly.
1. Which office do I contact for Home Care benefits if I have Medicare Advantage Plan? I reside in Elk Grove but am willing to travel to Sacramento or nearby locations.
2. Where and how do I contact a social worker or Medicare representative to help me navigate the intricacies of the system ?
3.. What is the definition of “skilled Nursing Facilities:?
Hi there. Thanks for using our blog. Please contact your Medicare Advantage Plan directly for questions related to coverage.
To reach a Medicare representative, call 1-800-MEDICARE (TTY 1-877-486-2048) or visit http://www.medicare.gov for information. You also can request information about how to contact your State Health Insurance Counseling and Assistance Program (SHIP). The SHIP offers help with your Medicare questions.
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I have Medicare Part A and my company’s health Insurance. I’m moving to Switzerland to work for my company there. Switzerland has a national health Insurance system which every resident must purchase. There is no corporate provide health care. I will have healthcare through the Swiss national health system until I retire and return to the US. I do not want to lose my ability to enroll in Part B without penalty. What do I need to do?
Hi Jay, thank you for your question. It sounds like you are currently covered under a group health plan based on your current employment which means you qualify for a Special Enrollment Period (SEP). The SEP allows you to sign up for Medicare Part B after age 65. You have an 8-month SEP to sign up for Part A and/or Part B that starts at one of these times (whichever happens first):
• The month after the employment ends
• The month after group health plan insurance based on current employment ends.
Usually, you don’t pay a late enrollment penalty if you sign up during a SEP.
Please call our toll-free number at 1-800-772-1213 if you need further assistance and to enroll in Part B in your SEP. Representatives are available Monday through Friday, between 7:00 a.m. and 7:00 p.m.
As a person receiving social security ,well for trying to request a new or replacement social security card by going online the questions asked on the form to make the request this card I, have been having problems getting this card so my answer is just replace the card by the information in my records ,this information should be enough .surely this office just failing me each and every time to get this card.
Hi Herman, thank you for your question. First, realize you may not need a replacement card. You will rarely need to show it. Knowing your Social Security number is what is important. However, if you must get a replacement card, and you can’t do it online, then you can apply by mail or visit your local office with required documentation. All documents must be either originals or certified copies. To learn more on how to get a replacement card and see if you can apply online, please visit our “Social Security Number and Card” web page.
of the $135.00 deducted from my social security how much of this $135.00 is paid to my insurance co. aetna
my husband was denied claim with walgreens monroe ct and told it was 500 co pay when on medical, it was life threatening, he has had to be hospitalized 3times this year for pressure going down and on midorine walgreens argued and did not care, I went on computer and looked for coupon and called crying to rite aid and they helped and filled script immediately and tried putting through warp uhh and denied, now called hot spring arkansa optium rx claims and waiting for claim form and no claim form sent and no phone no for them, husband has cancer and some dementia, my hands filled and have to run around for refund which was walgreens fault and united health cares, now again on phone with united health care with no info she can give name Mae no id she can give and off shore has me on hold 30 min; we have to use food pantry because low income and no one cares 475-2695056 Jeano Carloni filled form with optimum rx claims po box 29046 hot springs arkansa 71903
I’m turning 65 , 08/09/19, and want to make an appointment at the Norwalk office. Could someone call me to give a date available. Thank you
Mila Villarin
562 355 6496
Hi, Mila. For your security, we do not have access to private information in this venue; therefore, we do not do direct calling. You do not have to make an appointment to come in to our offices, but with an appointment, you will be helped before our walk-in customers. You can schedule an appointment with your local office by calling us at 1-800-772-1213 between 7:00 a.m. to 7:00 p.m., Monday through Friday, and a representative will assist you. In most cases, you can handle your business by phone. Just a reminder – please be cautious about posting personal information on social media. We hope this helps.
Hello Team,
My name is Ranga, I have initiated for a refund on my SSN and Medicare taxes a couple of months ago, could you please tell me the status of it or the right person to contact?
Thanks and Regards,
Ranga
Hi, Ranga. For your security, we do not have access to private information in this venue. We ask that members in our Blog community to continue to work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
I am 63 and currently receiving SS disability at 65 do I need to reapply for SS benefits.
Hi, Rusty. Thanks for your question. When you reach full retirement age, we will automatically convert your disability benefits to retirement benefits, but the amount remains the same. Starting the month you reach retirement age, you will get benefits with no limit on your earnings. To find out your full retirement age, visit here. We hope this helps.
at 63 and you are receiving s.s. disability along with Medicare . Since s.s. Disability switches over at full retirement age. Does a 63 year old person that is already receiving Medicare due to disability need to do anything to notify Medicare when they turn 65 ?
Hi. If you are currently receiving disability and entitled to Medicare at age 65, there is no action needed to continue with Medicare. Thanks!
What do I do with the social security monthly benefits of my Mom (age 92) after she dies?
Hi, Leroy. Typically, the funeral director notifies us of an individual’s passing by sending the deceased person’s death certificate to their local Social Security office. However, you may also report the death of a Social Security beneficiary by calling 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m., or by submitting the death certificate to your local Social Security office. For more information, please read our publication, How Social Security Can Help You When a Family Member Dies. We hope this helps.
I’m trying to sign up for my SS account online and keep getting “cannot verify” message. The only thing I can think of is the name on my SS card has my full maiden name and my married name (4 names) so what do I put for my middle initial ?
Hi, Marilynn. We are sorry you are having difficulty creating your personal my Social Security account. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.
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I am still working full time and plan to do so for next couple of years even though I turned 65 may 1, 2019. Do I need to sign up for anything now? Also I have heard that on /1/2020 I can start collecting my full social security benefit even though I am working without penalty. Can you clarify? Thx
Hi, Donald. Thank you for your questions. Please bear in mind that the decision on when to apply for benefits is a personal one. We can only provide you with the information to help you make the best choice according to your own situation. Our Retirement Planner provides detailed information about your Social Security retirement benefits under current law. It also points out things you may want to consider as you prepare for the future. Once you reach your full retirement age, your earnings no longer reduce your benefits, no matter how much you earn. For more information, visit our Retirement Planner: Getting Benefits While Working. Finally, we advise people to file for Medicare benefits three months before age 65 – even if you plan to continue working. Please read our Apply Online for Medicare – Even If You Are Not Ready to Retire publication. We hope this helps.
What is the SSA address where I can send my completed CMS-1763 form? My husband works and I have health insurance on his plan. (Employer has more than 20 employees). I just became eligible for Medicare on 6/1/19.
Hi, Ingrid. Our policy requires, when possible, that a personal interview be conducted with everyone who wishes to terminate their Medicare Part B benefits. We can help you submit the required Form “CMS-1763/Request for Termination of Premium Hospital and /or Supplementary Medical Insurance”, or your signed request for termination. However, we need to speak to you personally before we terminate your Medicare benefits to be sure that you fully understand the consequences of doing so. You will have to go to your local office, and we will help you submit a signed request for termination or Form CMS-1763. Thanks.
There is something wrong with your site! no one can create an account. The username NEVER is available especially if you have intentionally spelled something wrong to assure your username is unique. There is NO way that these usernames I have are taken by random people. These are super personal and i find it HIGHLY unlikely that there is someone out there swith the same combinations of these words!
>>When you apply for Social Security for disability are you able to still work while the application is being processed?
>>Are premiums for Medicare automatically deducted even if your already have coverage thru your spouse’s employment?
Hi, CaSandra. A person can work and apply for Social Security disability. We use a five-step process to decide if you are disabled. If you are working in 2019 and your earnings are more than $1,220 a month, we generally will not consider you disabled. The amount changes each year. The earliest age you can get Medicare Part A and B, is 65 unless you qualify while getting Social Security disability benefits. If you are already getting Social Security benefits, you will be enrolled in Medicare Parts A and B automatically. However, because you must pay a premium for Part B coverage, you have the option of turning it down. Check out our publication, Medicare, for more information. Thanks!
Need to pay my Medicare Insurance Premium that is now past due. Very anxious, Have been on hold for 1 hour now, but it is 6:00 p.m PST. Can someone call me back in order that I may be able to make my payment. My phone number is (818) 219-2385. My name is Laura
Whitefield. I assume your office is closed now, but I just get a repeated program message that someone will be with me shortly. I am assuming you are closed at this order. Would someone please call me back tomorrow 7/11/19 in order that I can make my payment.
Very truly yours,
Laura Whitefield
(818) 219-2385 Cell
(818) 704-9500 Office.
Thank you! I
Hi, Laura. We’re sorry that you had difficulty reaching someone by phone. We may have been experiencing higher than normal call volume. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us again at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., or contact your local Social Security office, for assistance. Generally, you will have a shorter wait if you call later in the day. You can also click “Get Help” in your personal my Social Security account to “Ask a Question”. Click “Talk to an Expert” for a call back. We hope this helps.
I have a hard ship claim in. To see about getting my Medicare paid. The lady at social security gave me the form said that I didn’t make much maybe I can get help. A Mr Johnson called a couple months back for some info. I haven’t heard anything about what’s happening. I would appreciate any help you can give me.
Hi, Bonnie. For your security, we do not have access to private information in this venue. We ask that members in our Blog community work with our offices with specific questions. You can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
Applied and accepted for Medicare part A and B. Medicare card only showed Part A. Went to SS office and a new card was to be sent. Again it did not show Part B. Who to contact? Social Security not helpful – they did their part?
NEED ADDRESS TO SEND MY cms 1763 to cancel medicare
I’ve been disabled for 2 years..do I qualify for Medicare? I’m 64 yrs old
My name is Hazel V. I have not received my Social Security the last two months. No one has told me anything. What rights do I have and how do I assert them. I think maybe my money went to a company in Coleman, Texa, but I’m not sure. I know there are necessities that I need and I do NOT have a penny to my name. If I cannot get someone to explain to me where my money is and why it did not come to me, I am going to find an attorney. Just because people are. Employed by the government does NOT give them the right to take our money (by our, I am referring to Senior Citizens.). This is crazy and it is absolutely stealing. I don’t know how they get the cash without forging our name. I may be a senior citizen, but I am not stupid and do not intend to sit by and let anyone take the money I have worked to earn the last 50 years. It’s time for answers. This is my first request. I want someone reliable to contact me and tell me face to face as well as show me where MY money is! My address is 736 Chaparral Circle in Abilene, Texas. My phone is: 325-668-5802. I will wait only until the end of August 2019 to get an answer. I want MY money. DO NOT use it for anything except to get it to me personally.
Hazel L. Vrabel
736 Chaparral Circle
Abilene, Texas. 79605
hi, I paid a high amount due to IRMAA in 2017 and 2018. However, I have retired as of July 2017. When will this be adjusted. thank you
Hi, Maria. You may need a new decision about your income-related monthly adjustment amount. To see if you qualify and what documentation to submit for us to consider, check out our publication, Medicare Premiums: Rules for Higher-Income Beneficiaries. We hope this helps.
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I am 73 and will retire at the end of the year and want to enroll into Medicare at that time. I have private insurance through my business right now. Does this mean that I have a gap that will increase the amount I have to pay when I partake in Medicare?
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I feel sick. So ssa isn’t picking up online Medicare payments and not acknowledging so they continue to bill. So does ssa charge late penalties because of their failure to pick up payments?
And why don’t they make the magi clearer? One month they say it’s one amount but they then add 136.00 on top of it. Yes 136, not 135, thinking their typo. So they just write off or donate what I shouldn’t be paying? Well that’s only 1.00, but it adds up over time.
But who do we contact? It’s not our fault ssa doesn’t pick up payments nor should there be a late penalty. Something isn’t right on both sides if they can’t pick up the payments. Don’t take it out on us consumers. Fix it please ASAP. Even had issues with pdp. They didn’t have the magi amount so they couldn’t take full payment. I’m try
THE FOLLOWING IS THE SCREENSAVE EDITION OF AN ONLINE CHAT AT MY MEDICARE.GOV
IT DOCUMENTS A FAIRLY SMALL MATTER, BUT
IT ILLUSTRATES THE CARE THAT MUST BE GIVEN
BY THE STAFF WHO SUPPORT THE SITE. I AM SENDING IT TO YOU BECAUSE YOU LOOK LIKE SOMEONE WHO CARES, AND IS IN THE POSITION TO HELP FIX THINGS.
SINCERELY, A RETIRED FEDERAL EMPLOYEE
[1:31:11 pm]: Thank you for contacting Medicare.gov Live Chat.
[1:31:13 pm]: BRUCE
Lawrence told me in a chat moments ago that I could find ‘My Account’ from the main menu. I told him I would try again. I did, and there was no ‘My account’ option in the screen that informed me that I was ‘Already Logged in’ This does not make sense
PLUS, it is rediculous that I cannot use quotation marks in my message above
[1:31:16 pm]: Please wait while you are connected to an agent.
[1:31:19 pm]: You are now connected with Medicare.gov Live Chat.
Thank you for contacting Medicare.gov Live Chat. My name is Mya. Can you please verify your first and last name?
[1:31:31 pm]: BRUCE
Bruce Miller
[1:33:40 pm]: Mya
I am sorry to hear this. I would be happy to assist.
[1:34:23 pm]: BRUCE
Thank you…I am waiting
[1:36:01 pm]: Mya
One moment.
[1:37:21 pm]: Mya
After you log in, you’ll automatically be on the “Home” page of MyMedicare.gov.
The “My information” section shows your current Medicare plan and the dates your Medicare coverage started.
You’ll see 6 buttons in the “What do you want to do?” section on the “Home” page: “Update/print my drugs,” “Print my Medicare card,” “Pay my premium,” “Find providers,” “View my claims,” and “Manage my account.”
[1:37:43 pm]: Mya
To change or update your account, click the “Manage my account” button on the “Home” page to access the “My account” page.
[1:40:22 pm]: BRUCE
Thank you. I have saved a screenshot of this conversation, and will try again. This time I will take a screen shot of what is displayed after I log in for the second time
Your 1:37:21 message
after “the dates your coverage started”
should have included the key information
to ‘scroll down in order to see”
How about some quality control?
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I am turning 65 in January. I am going to remain working and participating in my employers health benefit plan. What or who do i need to contact to ensure I am not automatically enrolled in Medicare?
Hi, Barry. Unless you are currently receiving benefits, you will not be automatically enrolled in Medicare. For any additional specific questions, you can call us at 1-800-772-1213, Monday through Friday, between 7:00 a.m. and 7:00 p.m., for assistance. Generally, you will have a shorter wait if you call later in the day. You can also contact your local Social Security office. We hope this helps.
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If I am being wrongfully denied Medicare by the SSA, how can I escalate past a local supervisor? I spent many hours at the SSA office, talked to a supervisor that sent me to medicare, which just sent me back to SSA … I need a definitive path to resolve the issues.
Thx MR
Hi, Michael. We are sorry to hear about your experience. Unfortunately, but for your security, we do not have access to personal information in this forum. In your situation, we recommend you continue working with your local Social Security office. You can ask to speak to a manager on your next visit or call. You may also wish to contact your local Medicare SHIP (State Health Insurance Program Coordinator) to discuss your options. We hope this is resolved soon.
My name is aldo a. borche, last 4 digit ss# 3816. I try to terminate de part B medicare because I live outside of us.I not need ,I have in Uruguay my own health insurance no be need to use medicare part b, form 1763. I try to feeling such form but no lock,please help mi to deal with. thank.
Hi, Aldo. Since you are living outside of the U.S. you can contact your local Federal Benefits Unit for any assistance related to Social Security benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.
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I am trying to get Medicaid appeal
Hi Diana. Please call the Centers for Medicare & Medicaid Services (CMS) at 1-800-633-4227 (TTY, 1-877-486-2048) for assistance. You may also wish to contact your local Medicare SHIP (State Health Insurance Program Coordinator) to discuss your options. We hope this helps.
I have not received this months disability check?? I have to pay rent and all of the 1500.00 does that
I applied for Medicare at social security office on October 10th, three months before my 65th birthday. How long does it take to get a Medicare card?
For several weeks my wife, who is trying to enroll in Medicare on my record, is hitting one roadblock after another. Online, then on phone, then we were told we needed an appointment at the Geneva, NY office, then we were told to walk-in and now she is told they cannot help her today, but surely by January she would be seen. Really. We were told the second or third call that we’d get a letter with an appointment, we waited 10 days for nothing- no letter. By January she will be beyond her 65th BD. I am appalled that we stand to be dunned permanently by SSA because of a failure to act timely in this matter to get her into the system. She was able to deliver the required documents to the office in Geneva this morning. We HOPE this will show we’ve done all we can do. Now because of personnel shortages, we are in the blind about getting this done in December. And, frankly, this is just no way to treat a citizen who served in the military for 25 years as a spouse. Also her DOD ID Card will expire because she needs to be enrolled in Medicare to get a new one.
phone number to call to sign up for Medicare the FIRST time
What is the “$135.00 paid back to your Social Security Account promotion for 2019” all about? I have had a supplemental medicare insurance plan for a number of years and have had an amount of around $135.00 taken from my social security monthly payment every month over that whole time; what about the possibility of recouping this “promotion” myself (and for my wife, as well)?
When I retired and applied for medicare.The agent told me I didn’t need to apply for part “B” since I was relocating to the Philippines.I think he must of thought I was relocating permanently,which is false since I still own my home in Nevada.In 2018 I needed medical attention but when I went to apply,I was denied.The agent informed me it was a simple practice of just reporting to an office or go online and apply.Through his neglgence,he has caused me to be forced to use my pension in order to pay for medical expenses out of pocket>This has been a nightmare.Now I’m told I’ll pay a lifetime long penalty for not signing up for Part “B”.